Tony Hooman | Page 16

Great customer service!! Very good staff. Works well with the customer to give the best price possible. Patient to explain all necessary details, and answer questions about th Very good staff. Works well with the customer to give the best price possible. Patient to explain all necessary details, and answer questions about the car. More

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Five star Subaru: Yeah, that's my kind of dealership! If you want an "A" class, top tier car shopping experience then do yourself a favor and speak to the pros at Five Star Subaru. This was my first time If you want an "A" class, top tier car shopping experience then do yourself a favor and speak to the pros at Five Star Subaru. This was my first time buying a Subaru. I came with a plan & was on a mission to be informed and test drive some cars. After going to two other dealerships it was the easiest decision I made. Plain & simple the BEST dealership won my business. The service alone working with Joey who btw is a humble, knowledgeable, and just a down to earth associate here made my car shopping decision that much easier to make. Do yourself a favor and save yourself multiple dealership excursions, if you're in the market for a Subaru then Five Star Subaru of Grapevine is your one stop shop. More

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Easy Shopping Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the t Told Joey the car we wanted and he found it, pulled it out of inventory and had it ready when we arrived. Excellent tech training on how to use the technology in the car and all about Subaru - this is our first. From the drive home to the first trip yesterday it is everything Joey told us it is - and more! More

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Exceptional Customer Service Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disa Five Star Subaru of Grapevine is not my closest Subaru dealership, but it is by far my favorite. I originally went to another dealership, and was disappointed that they didn’t have the model I was looking for. I called Five Star as I left, and was told they not only had the specific model I wanted, but that they would pull it up front and have it waiting for me upon my arrival. The moment I stepped in the door I felt welcome and comfortable, and it made the entire process stress-free. Everyone I spoke to was extremely friendly and helpful, but Jennifer Schauer went above and beyond to make sure I was happy with my purchase and my experience. I cannot recommend this dealership and their staff enough! More

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Great place to buy a car! This is our first Sam Pack's and Subaru purchase. We will definitely be back. If our experience at the Subaru Grapevine location is what all his dea This is our first Sam Pack's and Subaru purchase. We will definitely be back. If our experience at the Subaru Grapevine location is what all his dealerships are like, we will be customer's for life. What a great company to buy from. Everyone is so friendly and helpful. You don't feel the "sales" pressure or harassment. We dealt with two sales people, Jennifer and Jon, and they worked like a team instead of a competition. Jennifer was wonderful to deal with and has followed up with us after the sale to make sure we are happy. Couldn't say a negative thing at all about this experience. Thank you! More

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My First Subaru Purchase My lease of a Crosstrek was a good experience. Fahim “Frankie” Saif made all the difference. He was personable, professional and helpful, without bein My lease of a Crosstrek was a good experience. Fahim “Frankie” Saif made all the difference. He was personable, professional and helpful, without being pushy! And since it was his first week on the job, I was even more impressed! He was the main reason I bought my car from Five Star Subaru of Grapevine. Since my purchase last July I’ve told several others about the dealership, but emphasized Frankie’s friendly salesmanship! I look forward to getting my next Subaru from Frankie as well! More

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Best First Car Purchase!! Aggie grads come here! The process was smooth, easy and straightforward. The sales people were very knowledgeable and helpful! First car purchase was Aggie grads come here! The process was smooth, easy and straightforward. The sales people were very knowledgeable and helpful! First car purchase was a breezy. WHOOP! My dog is gonna love our new vehicle. More

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Kevin was awesome Awesome experience with Kevin and purchasing our new cross trek . Our first ever Subaru. He was very knowledgeable and helpful. We would recommend him Awesome experience with Kevin and purchasing our new cross trek . Our first ever Subaru. He was very knowledgeable and helpful. We would recommend him to anyone looking to get into a new Subaru. Thanks Kevin. More

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The name says it all: Five Star Subaru of Grapevine The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealer The name says it all: Five Star Subaru of Grapevine... Having some 20+ years of buying performance cars, I was impressed by how unique this dealership is; where all (as in All... since I interacted with sales, finance, service, & parts; I even, mistakenly, barged into the GM's office; he was kind enough to receive me and call one of his sales team to assist me. In fact, I have never been to a car dealership where everybody really strived to provide good customer-service, consistent with the guidelines of Five Star Subaru; it is obvious that this top-down, customer-oriented approach, makes Five Star Subaru 'The Number One' choice, transcending all car dealerships! Being a long-standing fan of WRXs & STIs, I went there for the cars... But ended up liking the people as well. Luckily, and very truly, that is the reality of shopping cars at Five Star Subaru of Grapevine. No wonder, they are at the top: if the Sam Pack Auto Group keeps earning awards, it is because of the impeccable people who work there (Toni, Stephen, Frankie, Marcus, Mike & James...) Besides, what impressed me most was the efficiency of their staff: all employees are working, with no idle/down-time; there are NO secretaries/gate-keepers doing nothing, while walking around and smiling... Therefore, words are never enough to express my praise; by now, it is very clear that Five Star Subaru of Grapevine is my Automotive Paradise (and my best) car-buying experience ever: Competence, topped by courtesy. Money negotiations is very smooth and drama-free (no games, or hustling; all prices are on-line... and voilà). Very simply: Try it to believe it! More

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Excellent Experience Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definite Joey Edwards was truly a 5 Star helper during our recent purchase. Absolutely no pressure and willing to help out wherever he could. I will definitely recommend 5 Star and Joey Edwards to others More

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