Tommie Mercer | Page 2

Tommy Mercer, made my experience at the dealer awesome,customer service was a five star rating awesome,customer service was a five star rating More

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I have been a customer of Southside KIA for many years. I started as a service customer and the purchased. The service department is by far the best in my opinion. Tommie is awesome, he’s always on top of I started as a service customer and the purchased. The service department is by far the best in my opinion. Tommie is awesome, he’s always on top of my requests and provides updates regularly. I have owned several KIA products and have used other dealerships in other states and in the Jacksonville area but I’ll never use another one! Southside KIA is the best More

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As always Tommie is amazing! !! He gets my vehicle in for service, answers any and all questions I have and is very professional. This is the only Kia dealership I will go to beca !! He gets my vehicle in for service, answers any and all questions I have and is very professional. This is the only Kia dealership I will go to because of the amazing service I receive every single time....thank you Tommie!!! More

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From calling in to setting up my appointment to arriving immediately tak3n care of. Receiving a promise time to checking in with all waiting customers throughout the process to calling my name telling me my immediately tak3n care of. Receiving a promise time to checking in with all waiting customers throughout the process to calling my name telling me my vehicle is completed as promise & returned to me cleaner than when I dropped it off. Thank you Tommie Mercer. From L.D. Happy Holidays Sir More

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Wow I can't say enough great things about this Kia service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over service! I am military so therefore travel around and move quite a bit and have dealt with many service shops. This one by far has been the best over the last 20 years. We're on our 4th Kia in the family now. Southside Kia has gone above and beyond many times. The waiting area is stocked with coffees, goodies, tv and very clean. I have utilized the complementary van service to run errands or have lunch while being serviced, all the drivers are friendly and courteous. The best part is the scheduling and I spend very little time waiting, everything is super efficient! BIG THANK YOU TO Reilly Sean Mickey and Tommy Mercer! Outstanding! More

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The Southside Kia Team is great! I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communi I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communicators. The service technicians are the best! My vehicles are well maintained. Thank you! More

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Tommie thanks to you and your team there at Southside Kia I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the servic I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the service updates in a way I really understood. You have great customer service and I feel safe knowing my car was serviced correctly. I’m a repeat customer and would recommend your service team location to anyone. The fact you worked on my non Kia car was a huge plus!! Happy holidays to you and yours!! More

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Tommie Mercer was my associate and he was amazing! Not only did he explain all the services I needed but he even made sure two factory recalls were taken care of. I've always been able to get an appoi Not only did he explain all the services I needed but he even made sure two factory recalls were taken care of. I've always been able to get an appointment in a timely manner. I live in Lithonia, GA but I love taking my car to Southside Kia for service. I plan my trips to visit friends around my car service. Thank you Southside Kia!!!! More

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I took my car in for service recently. Tommy Mercer oversaw the repair. He ordered the recall parts, contacted me when they arrived at the dealership, and asked me to set a service appoin Tommy Mercer oversaw the repair. He ordered the recall parts, contacted me when they arrived at the dealership, and asked me to set a service appointment. I work 12-hour days and required a Saturday appointment. This dealership offers this service and I was extremely grateful for it. I was in and out in less than one hour. Job well done, Southside KIA!! More

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I have taken my Kia Soul to Southside Kia for 5 years. Service is outstanding every time. Rilley has been in charge of my service the last 2 times. He does a great job. The guys in the shop do a great job Service is outstanding every time. Rilley has been in charge of my service the last 2 times. He does a great job. The guys in the shop do a great job. They work as a team with office. Rilley keeps me informed with what my car needs. The work is done in a timely fashion. The waiting area is neat. Everyone is busy doing their job. I appreciate the service I receive every time. Sincerely, P. Giddens More

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