Tom Patanio | Page 3

Bill Carp takes excellent care of all three of our Subarus! He helps us prioritize repairs keeping safety as a priority. Bill makes getting our cars serviced much less painful. Subarus! He helps us prioritize repairs keeping safety as a priority. Bill makes getting our cars serviced much less painful. More

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I have been a loyal customer for over 20 years. Eric Heck is an incredible mechanic. Thomas Patiano and Bill Carp are awesome in the service department. Mike Rossi has really updated the customer s Eric Heck is an incredible mechanic. Thomas Patiano and Bill Carp are awesome in the service department. Mike Rossi has really updated the customer service satisfaction for the service department since his arrival. Can’t for Michael Tillis, who is a very good sales person. More

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Very successful trip to this subaru dealership. Dealt with Mike Tillis, is extremely knowledgeable about all cars and polite. Took great care of me and my wife even got us food and beverages while Dealt with Mike Tillis, is extremely knowledgeable about all cars and polite. Took great care of me and my wife even got us food and beverages while we waited to do final paperwork! True professionals! More

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Beautiful facility filled with nice people. The people who assisted us were very well versed with the automobile they were showcasing. A big plus in helping us in decision making. The people who assisted us were very well versed with the automobile they were showcasing. A big plus in helping us in decision making. More

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We have been Pine Belt Subaru customers for over 20 years for sales and service and it continues to be the dealership we recommend to family and friends. As a matter of fact two other family members have rec for sales and service and it continues to be the dealership we recommend to family and friends. As a matter of fact two other family members have recently purchased/leased new cars within the past month. Michael was recommended by our grandson as the sales rep to see yesterday when we wanted to purchase a new Forester. More

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Ever one is great pharnel is the best sales rep I have ever worked with we have bought 3 cars from pinebelt and 2 from Pharrell ever worked with we have bought 3 cars from pinebelt and 2 from Pharrell More

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Giovanni was amazing he always is. I bought four cars from him already and Subaru pinebelt is just great. Recommend that place always I bought four cars from him already and Subaru pinebelt is just great. Recommend that place always More

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Was very nice dealing with Pine Belt they are honest and Professional. Mr Tillis is a very good salesman. He even introduced us to the Managment and service department super friendly all around! Professional. Mr Tillis is a very good salesman. He even introduced us to the Managment and service department super friendly all around! More

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Just purchased Our 3rd Subaru from Mike Tillis. Please do not consider anywhere or anyone else! He is superb, definitely understands how a customer should be treated! Will continue to buy from Mike Please do not consider anywhere or anyone else! He is superb, definitely understands how a customer should be treated! Will continue to buy from Mike and pinebelt for many years to come! More

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July 6 2023 I wrote a 1 star review (posted below) This is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. is my update to that. First thing I want to make clear - Mike Rossi (service manager) is a good guy and helped me get done what needed to be done. For that, I will update the review to 3 stars, only because the bad review I wrote (totally justified) got what needed to be fixed, actually fixed. So for that I think making it 3 stars is fair. Original review - "To start and with all fairness, Stephen (finance manager), Adeeyah + Alma (sales persons) were very nice and i would buy a car from them again. Only if it was at a different dealership! The reason why - I got a "CERTIFIED" used Crosstrek, shortly after i took ownership (like less than 2 weeks) it was back in for service due to noises from multiple areas.. said it was a bearing, a week later i got it back. Drive off the lot, the noise i reported was still there. Go back, tell them, now its a break issue, 2 days later i get it back. Now, 2 weeks later i take it back for more noise. Another brake issue, this time is because "aftermarket" brakes were put on before i took ownership of it. Why would a dealership certify a car with aftermarket parts? Then tell me it's not covered as well as the sound coming from the windshield not being sealed properly, that i mentioned the first time i took it in. Now they tell me that i have had the car a drove it enough that they wont cover anything at all. All the while, from the first day i got it i mentioned all the noises the car was making. They said "it's normal", even when i said it wasn't. NOW they bring up everything i stated before that needs to be fixed but wont honor ANY OF IT! Tom in service i guess is a good guy, dont know him personally, but, after he gave me the ridiculous prices i told him to forget it and that i was never going back there again. So he just gave me the diagnostic bill ($92) for nothing being done and walked away without a word or a care. After this i get a call from a guy named Nick, stating that they want to make everything right and that they will refund my bill for the diagnostic and get the work the car needs clear and taken care of, loaner and the whole bit, only to call me back a few days later and tell me otherwise. PURE xx! Seeing that my wife is in need of a new/newer car, we'll be going elsewhere for sure. Jim Curley or Lester Glenn, whom we have never had any issue with. Cant make a recommendation here due to the service department and constant xx. Also highly considering a formal complaint with corporate customer service. " More

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