Tom Owen

Tom Owens did a great job getting me checked in and out in about an hour. Very satisfied in about an hour. Very satisfied More

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Service was excellent and I was out of the dealer in a hour. Very satisfied hour. Very satisfied More

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I have had a wonderful experience with the service at Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. Rick Case most times especially since Tom Owen is my service advisor. I will always recommend this dealership. More

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Worse experience ever. No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied No shuttle available and I requested one when I booked. Then my wait time was over 4 hrs and my appointment was at 11:30. Then they lied More

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Great service, friendly staff. This is my first visit and will continue to bring my car for services This is my first visit and will continue to bring my car for services More

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Really friendly and attentive representative, great, fast service, really like it. I truly recommend this dealership service, really like it. I truly recommend this dealership More

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They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More

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Having owned Mercedes and BMW for the last 14 years, I can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the custome can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the customer service is zero!! More

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Received my complimentary service here. Quick turn around time. Knowledgeable service tech: Tom Owens helped he out with my service today. Quick turn around time. Knowledgeable service tech: Tom Owens helped he out with my service today. More

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Service was good they were quick and completed the work in the timeframe provided. I don’t have anything else to say in the timeframe provided. I don’t have anything else to say More

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