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Tom O'Toole
Tom O'Toole at Colonial Chevrolet
Refer Me

Tom O'Toole | Page 5

Lead Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.3
49 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

24 yrs, 4 mos

4.3

49 Reviews

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49 Reviews of Tom O'Toole

November 13, 2023

Dealership Rating
Employee Rating

unfriendly and overbearing attitude, no eye contact during conversation, and did not listen to me until I showed the technical service bulletin. More

by TF4
Service Communication
Recommend Dealer
No
Helpful
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Nov 17, 2023

Colonial Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. John Woodland General Manager jwoodland@colonialchevrolet.com

November 09, 2023

Dealership Rating
Employee Rating

Excellent service! Professional personal attention and information. Colonial Chevrolet of Acton - absolutely recommended. It's our favorite family cars (track & SUV) se More

by Ruslan Gavrilov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Bob Lyra , Kyle Crawford

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Nov 09, 2023

Colonial Chevrolet responded

Ruslan, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

November 04, 2023

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Employee Rating

Dropped the car off and it was logged in quickly. four hours later, I received a phone call with the problem identified. two hours later the car was ready to be picked up. Excellent work by everyone More

by DHEWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 05, 2023

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

October 26, 2023

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Employee Rating

I can’t say enough good things the service team was excellent! Work was completed earlier than expected. More

by sgtjmwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Bob Lyra , Kyle Crawford

Helpful
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Oct 27, 2023

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

October 10, 2023

Dealership Rating
Employee Rating

Maintenance was completed in a timely fashion. The price was fair. The people were all pleasant. More

by harasrenrut885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 11, 2023

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

October 03, 2023

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Employee Rating

I don't think they were listening to my concerns or completed the work. There were questions still unanswered and issues not looked at More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Webb

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Oct 04, 2023

Colonial Chevrolet responded

Joe, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

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Employee Rating

New charges were added to the final bill that weren’t added in the past devices and now appears even though not used More

by TIENHNGUYEN009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Fahey , Kyle Crawford

Helpful
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Sep 29, 2023

Colonial Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. John Woodland General Manager jwoodland@colonialchevrolet.com

September 28, 2023

Dealership Rating
Employee Rating

This dealership has been excellent. They are friendly and provide great customer service and care about their customers! More

by marcy_bois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey , Kyle Crawford

Helpful
Report | Print
Sep 29, 2023

Colonial Chevrolet responded

Marcy, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

September 27, 2023

Dealership Rating
Employee Rating

Easy to schedule maintence Matt the salesman in 1-2-21 to purchase my 2021 Silverado was easy to deal with not a pushy one hit wonder More

by learysg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Kronk

Helpful
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Sep 28, 2023

Colonial Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

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