Tom O'Toole
Tom O'Toole at Colonial Chevrolet
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Tom O'Toole | Page 5

Lead Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.4
71 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

24 yrs, 8 mos

4.4

71 Reviews

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71 Reviews of Tom O'Toole

April 04, 2024

Dealership Rating
Employee Rating

I bought a brand-new Chevrolet Tahoe Premier in December 2023 and noticed that the passenger side seat had a crease in the leather seat portion. I brought the vehicle in to have the leather seat replaced. More

by bob
Workmanship
Recommend Dealer
No

Other Employees Tagged: John Woodland, Bob Fahey

Apr 08, 2024

Colonial Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 26, 2024

Dealership Rating
Employee Rating

Truck trans. Works ok took a while but ok.Small problem later was taken care of thanks. More

by rwgil41
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

March 20, 2024

Dealership Rating
Employee Rating

Got my vehicle in quickly! Did an oil change and 60,000 mile inspection. Covered by GM! Great service great support highly recommend Acton Colonial Chevrolet! More

by CCLINTON3577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

March 19, 2024

Dealership Rating
Employee Rating

The BodyShop did a fantastic job ! Both Trevor and Monica were great! Great follow up during the repairs , car was clean They worked with my insurance company With no surprise's More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2024

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Trevor, Monica, and our team met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

March 06, 2024

Dealership Rating
Employee Rating

The team did an outstanding job and went above and beyond. I brought the truck in on a Thursday. They diagnosed a critical problem with the engine, obtained hard to get parts, including one that arr More

by THEROSENBLATTS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2024

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. Tom and our service team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 27, 2024

Dealership Rating
Employee Rating

Bobbie is very detailed and keeps you informed how the repairs are progressing When the car was finished he sent me a copy of the invoice and vehicle was brought up front for easy access More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

February 19, 2024

Dealership Rating
Employee Rating

Fast service service agent even found coupons to apply to my bill to save me money. More

by TPOBRIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Colonial Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team and don't hesitate to let us know if we can be of further assistance. John Woodland General Manager jwoodland@colonialchevrolet.com

February 19, 2024

Dealership Rating
Employee Rating

Amazing service as always! Colonial is great at keeping the customer in the know and addressing all my concerns. More

by Marynv21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Colonial Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Woodland General Manager jwoodland@colonialchevrolet.com

February 14, 2024

Dealership Rating
Employee Rating

Very positive experience. Check in was easy and was greeted with a smile. Service was done quickly and to my satisfaction. More

by mmartino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Colonial Chevrolet responded

Thanks for sharing about your experience with Colonial Chevrolet. We appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

February 12, 2024

Dealership Rating
Employee Rating

My truck broke down and the service provided was prompt and professional. I will continue to use Colonial Chevrolet. More

by MIKERRT37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Colonial Chevrolet responded

Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

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