Tom Carr | Page 2

Great service and sales We had been looking at Toyota Rav 4 to lease or purchase but after going from Indiana and Oxmore of Louisville My husband and I had decided to look We had been looking at Toyota Rav 4 to lease or purchase but after going from Indiana and Oxmore of Louisville My husband and I had decided to look at other dealers so we called Toyota of Louisville and Ashley was very helpful and sent me an email for new and used Toyota RAV4 so we visited them 09/29/18 and today because of the wonderful work Jospeh Campbell and Tom Carr we are now proud owner of a New 2018 Rav 4 More

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Recently interested in buying a new Toyota. Made contact via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering a via internet with Toyota of Louisville. Initially, our salesman (Ed "K") was helping us and he was very polite, nice, and responsive to answering all of our questions. We were ready to seal the deal but had two additional questions. Our salesman said someone would call us back because he wasn't sure of the answer. The next morning, Tom Carr phoned us back (we thought) to answer our questions. However, at the end of our phone conversation, he stupidly forgot to hang up the phone on his end. While I was still on the line, I heard him and another man (not our salesman) verbally ranting, cussing, and spewing expletives about me, my husband, and calling me very foul names. I heard both men (Carr plus other man in his office) cussing my name and saying I was hung up on the little details,etc. All the while, calling me very foul names and saying that I thought I was in Bloomingdales and really in KMart plus other outrageous, impolite, and low class remarks. I tried to get their attention by saying "Hello?" but obviously they continued to rant and rave incessantly. They never heard me and went about their business of trashing me and my husband. I was only trying to get answers to simple questions that my husband wanted answered before we completed the deal. Later that afternoon, my husband phoned the dealership and said we would never do business, use, or recommend Toyota of Louisville to anyone. They lost a $75,000 car deal for Tom Carr being so careless, rude, and having no moral compass. This tells us that the management and owners at Toyota of Louisville (Mr. Swope and Mr. Fante) obviously tolerate this type of culture at their dealership and promote the "bullpen" mentality...being nice to your face and trashing you behind closed doors. Tom Carr's mistake of not hanging up the phone at the end of our conversation was the proof of what happens at this dealership. We were going to give our salesman the "go ahead" on the deal, but after Tom Carr's sad episode, we told our salesman that he can thank Tom Carr for bringing our deal it to a screeching halt. More

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