Tom Bastardo | Page 2

Best ever car buying experience Right from choosing a car, buying it and driving it out, it took a less than three hours. Since I bought a Murano in late September 2017, I visited th Right from choosing a car, buying it and driving it out, it took a less than three hours. Since I bought a Murano in late September 2017, I visited this dealer four times and was completely satisfied with the service received. Thanks to true professional staff of dealership. More

Helpful 0

Report | Print

Incompetent and rude I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did no I traded in my vehicle for another car almost one year ago. I was very happy at the time but the past 6months have been one big nightmare. They did not report returning my car and I have been receiving bills and collections notices stating I owe the company money on a car that I Already RETURNED! I tried to resolve this issue several times to no avail. When I called Nissan 46 and finally got in contact with someone I talked to Troy Lockett who was completely unhelpful. He said "if you want me to go to work for you over a phone call, its not going to happen". How about a paying customer that will never do business with your shady business again. He tried to force me to come in and present evidence that I was being wrongly billed. In this day in age why would he be unable to look up my information on the computer and resolve the issue without wasting more of my time, money, frustration, and effect oby credit. I will never do business with these incompetent people ever again, and do NOT recommend you do either. More

Helpful 2

Report | Print

Yet another superior experience at Route 46 Nissan I am ecstatic to share my experience with Route 46 Nissan. This is not my first car being bought from Route 46 Nissan, but the courtesy and professio I am ecstatic to share my experience with Route 46 Nissan. This is not my first car being bought from Route 46 Nissan, but the courtesy and professionalism never ceases to amaze me. It is for the superior customer service that I consistently pick Route 46 Nissan over the Nissan dealership that is less than one mile from my house. Thomas Bastardo was my Salesman and Schuyler Miller was the Sales Manager. I don't think either of the gentlemen could have been nicer or more knowledgeable about the car and the buying process. We discussed all options including financing and arrived at the one that was best suited to my needs and financial situation. The price was SIGNIFICANTLY better than at all other dealerships in the surrounding area. Schuyler and Thomas were truly a pleasure to deal with and made the process of buying a car a quick and painless experience. I would be remiss not to mention the help of Jamie Rusignuolo, the internet sales manager who was pleasant, responsive and otherwise completely "on the ball" when it came to this transaction. This is exactly how Route 46 Nissan continues to earn my business. I would highly recommend both gentlemen to anyone looking for complete satisfaction in the car buying process. I have no doubt I will be back in a couple of years for my next car! More

Helpful 0

Report | Print

Excellent! Tom /Schuyler are very professional .I am satisfied with the service, They make sure that we can get the the deal that will fit our budget. . Good Tom /Schuyler are very professional .I am satisfied with the service, They make sure that we can get the the deal that will fit our budget. . Good job! More

Helpful 0

Report | Print

Tom Bastardo was great I had a great experience at nissan route 46, leasing my 2015 Nissan pathfinder. Tom Bastardo treated me with respect and went beyond his ways to help I had a great experience at nissan route 46, leasing my 2015 Nissan pathfinder. Tom Bastardo treated me with respect and went beyond his ways to help me choose the rite car. More

Helpful 0

Report | Print

Working with Thomas Bastardo was great We had a very pleasant experience at Route 46 Nissan while leasing a Sentra. Thomas Bastardo was extremely helpful and helped us make the final decis We had a very pleasant experience at Route 46 Nissan while leasing a Sentra. Thomas Bastardo was extremely helpful and helped us make the final decision to lease our car. Mr Sanchez the financial manager was very helpful too and explained all the paper work. Overall the experience was very positive and pleasant due to the great work of these two gentlemen. Thank you both and Nissan route 46. More

Helpful 0

Report | Print

Excellent customer service This dealership is excellent, there are lots of options and they find the car you are looking for. I visited many dealerships and I went back to them This dealership is excellent, there are lots of options and they find the car you are looking for. I visited many dealerships and I went back to them. I was well taken care at all times and I ended up buying what I was looking for at a great price. Customer service is excellent! Go there. More

Helpful 0

Report | Print

Awesome experience Had call in regards to a new Nissan Altima spoke with Darwin who knew everything about the car provided me information on all models and helped me get Had call in regards to a new Nissan Altima spoke with Darwin who knew everything about the car provided me information on all models and helped me get prices. Recommend to ask for him if your in search for your next new vehicle. More

Helpful 0

Report | Print

leased a car still regretting due to unpleasant experience Found lease "specials" on their website on 3 models and took the print outs to the dealership where I was greeted by Tom. Sat down with him and showed Found lease "specials" on their website on 3 models and took the print outs to the dealership where I was greeted by Tom. Sat down with him and showed him the print out for 2014 Nissan Sentra, $0 down, $59/month for 36 months. First words out of his mouth, "we dont have anymore 2014s left". Next sentence, "this deal is STUPID". What a way to represent your company by bashing the deal it puts out, they should be proud to have him represent their dealership. Next, we somehow did a test drive in a 2014 Nissan Sentra. So now all of a sudden they have a 2014 Nissan Sentra sitting around the dealership. We drive to their lot behind Best Buy and he tells me to pick out a new 2015 Nissan Sentra. I tell him softly, "for what? I asked you to work up the deal for 2014", he replies with an attitude, "ok fine lets go back". We drive back, sit down at his desk, he once again looks at the print out and says "this deal is really STUPID". What a professional way to convince me or anybody without providing any type of numbers or reasons that the deal in the print out is actually not a good deal. Then he argued with me on the residual value. I stated that around 60% residual value is a good deal when he firmly claimed, without looking into it "All cars have residual value between 52-54%, no car is more than that" at which I laughed because I knew that he was COMPLETELY WRONG. Later, I asked the sales manager (not sure of his name but pleasant to deal with) for the residual value since Mr Tom has NO IDEA what he's talking about, he came back with residual value of "58%" for the 2015 Sentra. Just goes to show you that Mr Tom just throws out numbers and assumptions and that he has no idea what he's talking about and is incompetent. So then I agreed on some numbers and sales manager and Mr Tom went to "talk" to the big boss. Mr Tom comes back and congratulates me and tells me that "it was difficult but he fought hard to get the deal for me". what he failed to realize that I SAW him standing around by the offices smiling/chuckling and doing absolutely nothing instead of "fighting hard to get me a deal", what a clown. I should've just walked out of there right then. But that was def ONE of my MANY mistakes I made that day so Ill own up and take partial blame. At the end I am walked out of there after 4-5 hours filled with making mistakes and a leased 2015 Nissan Sentra. More

Helpful 4

Report | Print

Aweful - felt like they were playing games with me After finding a vehicle online, I contact the dealer to see if it was available. I was told it was and that I could come and see it. When we got to After finding a vehicle online, I contact the dealer to see if it was available. I was told it was and that I could come and see it. When we got to the delearship - the car had been sold 10 minutes earlier. Three days later, we found another vehicle and I called again to make sure the car was available, I was told it was and we set off again to dealership to take a look at the car, when we got there we were told by Mr. Bastardo that he had good news and bad news - the good news was that the car was still available, the bad news was that the car was in the service shop and someone had taken the keys home so we couldn't look at it. He told us to come back the following afternoon. I tried several time to call Mr. Bastardo to confirm and all I got was voicemail. I then called and spoke with someone else who assured me that car was there, and they had the key and we could come and see the car. We proceeded to the dealership only to arrive and have Mr. Bastardo say, " I don't know where it went, it was here 10 minutes ago." I must admit, we lost our patience and took off. A simple "the car is no longer available would have been acceptable, making us waste or time and travelling needless back and forth - NOT COOL. Will never be back again! My time is just as valuable as theirs! More

Helpful 3

Report | Print