Tom Angel | Page 3

Kenra and the rest of the front end staff were fantastic! The entire process went smoothly and both parties benefited from the transaction. I highly recommend this dealership for purchasing your next vehicle The entire process went smoothly and both parties benefited from the transaction. I highly recommend this dealership for purchasing your next vehicle. More

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Easy to work with and explained the process with exceptional detail and care. Would recommend others go to this dealership if they are interested in purchasing a Mazda. exceptional detail and care. Would recommend others go to this dealership if they are interested in purchasing a Mazda. More

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Jeff in sales and Tom in finance were exceptionally professional, straightforward, and easy to work with. I appreciate their down-to-earth personalities and no-nonsense approach. This dealership is not professional, straightforward, and easy to work with. I appreciate their down-to-earth personalities and no-nonsense approach. This dealership is not like the others. I will absolutely return for future car purchases and refer friends. Thank you! More

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Jeff was absolutely delightful and extremely knowledgeable. He also had credibility and always eager to help and answer questions and guided me through downloading the My Mazda app on my cell p knowledgeable. He also had credibility and always eager to help and answer questions and guided me through downloading the My Mazda app on my cell phone. More

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This review pertains to only the Sales/Finance Department: First, I want to commend Octavia and Clark for their outstanding service. They were incredibly patient, answered all my questions thoroug Department: First, I want to commend Octavia and Clark for their outstanding service. They were incredibly patient, answered all my questions thoroughly, and never made me feel pressured to make any decisions. They made me feel welcomed and appreciated as a customer. However, my experience took a turn for the worse when I entered the finance office. The process took an agonizing THREE hours, and during two of those hours, we sat in complete silence. The financial manager made multiple errors, forcing us to restart the process, which resulted in the final documents being confusing. Additionally, the odometer value on the documents was incorrect. To make matters worse, the dealership failed to follow through on my request to have the license plates sent to the dealership for pickup. It has been almost three months, and I still have not received my plates. My temporary plates expire in one week, which is causing some anxiety. I tried reaching out to the dealership via text on 04/14 and 04/21, but I received no response. I eventually spoke with the GM on 04/24, who told me that the DMV had made a mistake by not following written instructions. However, upon contacting the DMV, I discovered that the dealership had submitted the form using an incorrect method, and now I need to go through the reinstatement process to get my plates sent to my home address. Loving my new car, but will not be returning for my next purchase or recommend to anyone. More

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Straightforward, knowledgeable and responsive staff. No hard sell and no games which was much appreciated. No hard sell and no games which was much appreciated. More

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Professional, Efficient, Friendly. They sold us a vehicle last minute on the weekend after closing. Very happy They sold us a vehicle last minute on the weekend after closing. Very happy More

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Kendra was very helpful. She was extremely knowledgeable and helped with everything I needed. They were great. She was extremely knowledgeable and helped with everything I needed. They were great. More

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Nice, clean, inviting showroom. The staff members were all pleasant and willing to help and answer any questions I had. Even the finance guy got the paper work done quickly so I cou The staff members were all pleasant and willing to help and answer any questions I had. Even the finance guy got the paper work done quickly so I could get back to work on time. More

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ALWAYS A GREAT EXPERIENCE WHEN WORKING WITH THE TEAM AT MAZDA OF GLADSTONE. THIS IS MY 2ND PURCHASE FROM THIS DEALERSHIP AND I COULDN'T NE HAPPIER. I FEEL VALUED AS ACUSTOMER FROM START TO FINISH AND I AM MAZDA OF GLADSTONE. THIS IS MY 2ND PURCHASE FROM THIS DEALERSHIP AND I COULDN'T NE HAPPIER. I FEEL VALUED AS ACUSTOMER FROM START TO FINISH AND I AM EXTREMELY SATISFIED WITH NOT ONLY THE SALES TEAM BUT THE SERVICE DEPARTMENT AS WELL. More

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