Todd Earnest | Page 18
General Manager
Luther Brookdale Volkswagen
6801 Brooklyn Blvd
Brooklyn Center, MN 55429
Dealership Experience
3 yrs, 8 mos
Industry Experience
24 yrs, 1 mo
189 Reviews
Write a Review189 Reviews of Todd Earnest
March 17, 2021
Wonderful experience working with Connor and Todd! They had the vehicles clean and ready, and they were so patient and accommodating figuring out the best option for a nontraditional purchase situation. Ex had the vehicles clean and ready, and they were so patient and accommodating figuring out the best option for a nontraditional purchase situation. Excellent staff, clean facilities, and great selection - one of my favorite stores! :) More
Other Employees Tagged: Steve Fischer, Connor Detloff
March 14, 2021
I purchased a buy-back jetta diesel. We had it one year and needed service 3 times for an issue that ultimately was not resolved. It became unusable to us as we could no longer depend on it to reliably sta and needed service 3 times for an issue that ultimately was not resolved. It became unusable to us as we could no longer depend on it to reliably start. The trade offer for this car was $4,000 less than we paid for it. Bought a low mile 2019 Golf at just under new MSRP in 2021. After the transaction was over, the store GM said to me he wished he had known about all the issues we'd been having before the sale was completed. Why wasn't he told by the service manager or our sales consultant? Everyone I dealt with were good people, especially our sales consultant. However, the organizational systems, including communication, in the store need attention. I was here for 1. Sales. 2. Service (several times) 3. A sale with a trade in. I've owned VW's since 1981. More
Other Employees Tagged: Jason Gallus, Jill Taylor
March 07, 2021
I take my Jetta and Routan to the wolkswagen dealer every time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. time I have a problem but most of the times they tell me that is not wrong with my car even though I see that the problem hasn’t gone away. More
Other Employees Tagged: Jon Eidness, Mike Deyo , James Baldwin, Monique McAllister, Bonnie Rood, Ger Vang
March 06, 2021
Great customer service. Very friendly. Explained in terms I would understand what needed to be done. Will definitely be back and will refer friends and family. I would understand what needed to be done. Will definitely be back and will refer friends and family. More
Other Employees Tagged: Jacque Gadient , James Baldwin, Jennifer Baldwin, Jason Dioquino, Jason Gallus, Maurice Johnson, Nate Kaar, Monique McAllister, Bonnie Rood
March 06, 2021
Todd Ernst went above and beyond. He listened to my requests to make the repairs needed to make me a satisfied customer. He was willing to do an exchange and also provided truthful opinion regarding ot requests to make the repairs needed to make me a satisfied customer. He was willing to do an exchange and also provided truthful opinion regarding other vehicles on the lot. More
Other Employees Tagged: Steve Fischer , Jason Dioquino
March 04, 2021
Great focus on providing excellent customer service and fair sales pricing on both the purchase and the trade in made possible by the entire team. fair sales pricing on both the purchase and the trade in made possible by the entire team. More
Other Employees Tagged: Jacque Gadient, Steve Fischer , James Baldwin
March 02, 2021
Steve Fischer was very kind, polite, and considerate in choosing a car for my daughter. He let us drive 3 vehicles and we came back later with our trade to purchase from him. choosing a car for my daughter. He let us drive 3 vehicles and we came back later with our trade to purchase from him. More
Other Employees Tagged: Steve Fischer
March 02, 2021
I received an outstanding experience from the moment I walked into the dealership. I walked into VW with the intent to shop around all day for a new car with all different brands (Honda, Chevy, Mazda, etc walked into the dealership. I walked into VW with the intent to shop around all day for a new car with all different brands (Honda, Chevy, Mazda, etc). I worked with Jill Taylor and Todd Earnest - received such good service that I never left the dealership. Great job! More
Other Employees Tagged: Jill Taylor
February 25, 2021
Best place to buy a car and trade a car.Best salesperson Best place to buy a car and trade a car. Best salesperson Jill! She’s knowledgeable and personable! She’s also fun to work with!! Best place to buy a car and trade a car. Best salesperson Jill! She’s knowledgeable and personable! She’s also fun to work with!! More
Other Employees Tagged: Jacque Gadient , Jill Taylor
February 23, 2021
Everyone was sooo nice & very helpful. Best experience I’ve had buying a car. They were not pushy, but very informative and quick. Every question I had, they went into detail explaining it and I left with I’ve had buying a car. They were not pushy, but very informative and quick. Every question I had, they went into detail explaining it and I left with no questions lingering. 10/10 for experience. More
Other Employees Tagged: Steve Fischer , August Hansen