Toby Gaugh | Page 5

Great fast service Every visit every time the service and staff are the best. My vehicle was repaired properly the first time and completed in a timely manner Every visit every time the service and staff are the best. My vehicle was repaired properly the first time and completed in a timely manner More

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Very friendly and fast service Jack was friendly, helpful and efficient. The service work was completed quickly. Everything was completed the way I would have expected, but this su Jack was friendly, helpful and efficient. The service work was completed quickly. Everything was completed the way I would have expected, but this survey is a royal pain in the butt. Just let me check the boxes and give the employees a great rating which they deserve and can this stuff. More

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Excellent Service Experience Once again had an excellent service experience with Mike Bennett. From the time I pulled up for an early morning reservation, keeping me informed and Once again had an excellent service experience with Mike Bennett. From the time I pulled up for an early morning reservation, keeping me informed and explaining the service needs for my vehicle, which for the first time needed front brake pads, Mike was informative and exact in explaining everything. When I arrived to pick up my vehicle, Mike quickly got me to the service counter answered any questions I had. The counter help was efficient and engaged my 9 year old son in friendly conversation. She even offered him some soft serve ice cream, telling me he can't wait until I need to take my Yukon Denali in again for service. As I was leaving, scanning the Info screens to make sure the oil change was reset, noticed that my tire air pressure gauge wasn't reading. I put down my window and asked the Service Manager, Toby Gaugh, if while driving it will connect. He asked me to wait a quick moment, grabbed a reset device and quickly reset the tire monitors that were disconnected due to the tires being rotated. Again, exceeding expectations for exceptional service from the whole team. More

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Balance and alignment While my service writer Dan is great, my alignment is still not fixed after the second time taking it in. The tire rotation and balance are right on. While my service writer Dan is great, my alignment is still not fixed after the second time taking it in. The tire rotation and balance are right on. After the initial service of oil change, rotate, balance and alignment of the tires, the car was still pulling to the right, I took it back on Saturday to get it fixed again. i called around 3:15 and service was closed, while I was hold for 17 minutes, I got a call on my other line saying they must have forgotten to call when it was done and I could come pick it up. I was assured it was fixed. I asked if anyone was there to talk to, but I was told everyone had left by then (3:30). I drove home and it still pulls to the right. Disappointed More

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EXCELLENT AS ALWAYS A special thank you for your continued excellent service. I especially want to thank your service manager Toby Gaugh. He is one of the most profe A special thank you for your continued excellent service. I especially want to thank your service manager Toby Gaugh. He is one of the most professional , knowledgeable people we have delt with He an absolute gem. Don't ever lose him Susanne Flory More

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The noise It took a few visits to find / fix the noise issue I was having with the front end of my truck, but the team stuck with it and conquered the problem. It took a few visits to find / fix the noise issue I was having with the front end of my truck, but the team stuck with it and conquered the problem. More

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I had a great services session for my Denali. All went well convenient, great job! The service and interaction huddled very professionally. I come to Dick Norris a lot for car service and it's alw All went well convenient, great job! The service and interaction huddled very professionally. I come to Dick Norris a lot for car service and it's always first class. More

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Steering gear issue Excellent service and communication from initial call with the problem to final checkout. Truck was even done early as tech stayed late to get it done Excellent service and communication from initial call with the problem to final checkout. Truck was even done early as tech stayed late to get it done for me. Thank to Mike for figuring this one out and for all your other suggestions. Ride service really works great. More

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jack n toby treat me very good excellent service and treat me with courtesy and service is prompt . they make me feel comfortable waiting for my service to be done. Jack is though excellent service and treat me with courtesy and service is prompt . they make me feel comfortable waiting for my service to be done. Jack is though when telling what service is needed and what service is done More

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Best service in town! Mike Bennett and Toby take great care of you and your vehicle. They ask the right questions and listen to you. The service is top notch and your vehic Mike Bennett and Toby take great care of you and your vehicle. They ask the right questions and listen to you. The service is top notch and your vehicle is in tip top shape when you leave. The entire staff is friendly and helpful. My "GO TO PLACE" when I need service. More

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