Tim Thornton
Tim Thornton at Porsche Orland Park, A Joe Rizza Dealership
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Tim Thornton | Page 8

Service Director

Porsche Orland Park, A Joe Rizza Dealership

8760 West 159th Street
Orland Park, IL 60462

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4.9
89 Reviews
4.9

89 Reviews

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89 Reviews of Tim Thornton

July 07, 2022

Dealership Rating
Employee Rating

Porsche Orland Park service is great, Thank you Team for such Great service! You Chris, Tim make me feel right at home!!!! I love visiting you guys!!!!! Angie More

by ANGEE567
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Aboutabl, Tony Busuego , John Kitzmiller, Steve

Jul 07, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 07, 2022

Dealership Rating
Employee Rating

Service was Very Good and the professionalism displayed by the service department staff was also above and beyond what was expected. I was told that my car would be ready on the 7 but I was able to pick i More

by WTB1SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Porsche Orland Park, A Joe Rizza Dealership. Please don't hesitate to reach out if you need anything else.

June 22, 2022

Dealership Rating
Employee Rating

Great follow up and excellent service. Will definitely consider a second Porsche for our household. Frank is fabulous! More

by KENT.DAVISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Caruso

Jun 22, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

June 16, 2022

Dealership Rating
Employee Rating

Hard to reach service department regarding the status of my vehicle. I wasn't happy with the inside of my car. Crumbs in the seat and under the front seats when I moved them up. It doesn't smell or look lik More

by Atina Moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Busuego , Whoever answered the phones on 6/14/22 and transferred me to the service department knowing it was already closed and they do not have a voicemail.

Jun 23, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 15, 2022

Dealership Rating
Employee Rating

Cortez’s welcoming staff . Accommodate schedules And as I stated before- a killer coffee brewer More

by BEAURIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kitzmiller

Jun 15, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 03, 2022

Dealership Rating
Employee Rating

I was very satisfied with the work performed which I would recommend to a friend. I really appreciate Tim from service department took time and explained everything we asked. Thanks for great job, and t More

by GIORGI365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Rizza , John Kitzmiller

Jun 06, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 31, 2022

Dealership Rating
Employee Rating

Dealership was not helpful after my Cayenne was carjacked at gunpoint in September 2021. Refused to initiate vehicle tracking for approx two weeks. Now, just learned that all the tools needed for spare tire, More

by Car Girl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Tony Busuego

Jun 04, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Jun 05, 2022

Car Girl responded

I will not place my personal contact information on a public platform. The whole story was televised at a news conference Sheriff Dart asked me to participate in with him in early December 2021.

May 16, 2022

Dealership Rating
Employee Rating

Good service friendly salesman good pricing Convenient location. Best dealer in Chicagoland Have bought many cars from them without issues More

by MICHAEL.SWEIG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego, Tony Rizza , John Kitzmiller

May 18, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to write this review, Michael! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Porsche Orland Park, A Joe Rizza Dealership are glad to have you as a customer.

May 04, 2022

Dealership Rating
Employee Rating

Excellent, dedicated, precise , honest , service . In a timely manner. And always , keeping the customer well informed. More

by HJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark C

May 05, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 26, 2022

Dealership Rating
Employee Rating

My experience was great. I took my car in for service and needed a ride home and Porsche made sure i got home without paying for a Uber More

by Latasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Busuego , John Kitzmiller

Apr 27, 2022

Porsche Orland Park, A Joe Rizza Dealership responded

Latasha, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Porsche Orland Park, A Joe Rizza Dealership.

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