Tim Rhame | Page 24

Jim Butler Chevrolet responded

Spoke with Mike and Tim regarding you personally. You purchased a 2010 Malibu with in 2015 along with an extended service contract. In 2016, you brought your vehicle in for a transmission repair. We repaired it. You came back a year later stating you felt the transmission was still not correct. We reviewed the transmission and it was working as it was designed to do. Since that time, we have never seen you or your vehicle at our dealership. Last week, you brought your vehicle to us with a transmission issue and asked us to repair at no charge. Unfortunately the warranty on both the transmission and the extended service contract is out of date and mileage. You can be assured, if we could self approve GM or the extended warranty company to pay for your transmission repair, we would. That is the business we are in. GM does offer a service that helps customers pay for repairs after warranty but the math takes into consideration all your service dollars spent at a GM dealership. Since your vehicle was serviced at a non GM dealership, those dollars were not credited to provide a loyalty discount. I personally reviewed your situation, contacted Gm and the Extended Service Agreement company begging for help, for you. They declined an now you are saying that we are the reason why you are unhappy and that we are just the worst people in the world. I appreciate your frustration and really wish you did not feel this way about us. While we really dislike bad reviews, we get them and sometimes they are justified. This is how we improve our business. However, reviews must be truthful and based on the voice recordings on your interactions with my team, your frustration seems to be around us not repairing your vehicle for free. Not poor customer service. You left me a message without a return phone number just saying you were unhappy and you were going to leave bad reviews and blast them all over the place. Give me a call, come meet with me, I will be happy to walk through all the details. Sincerely, Brad Co-owner

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're so glad that our whole tea came together to make sure you had an exceptional experience with us! We look forward to working with you again in the future!

Jim Butler Chevrolet responded

We're glad to hear that everything is working properly with your vehicle now! We're always here to help. Thanks for the love!

Jim Butler Chevrolet responded

Fantastic! We're so glad that our team was able to take great care of your needs and leave a positive impression! Thank you for your business and your recommendation. We look forward to working with you again in the future.

Jim Butler Chevrolet responded

Great! We're glad to hear that we have been able to take care of your tire rotations and oil changes! Thank you for your feedback and your business. We look forward to working with you again in the future!