Tim Marsh | Page 3

My experience with Joseph Volkswagon of Cincinnati was exceptional. From the sales person to the sales manager we were treated to the best experience from an auto dealership we have ever had. They were a exceptional. From the sales person to the sales manager we were treated to the best experience from an auto dealership we have ever had. They were attentive, listened, and tried to work out the best possible solutions to our requests. We left satisfied and felt that we got the best deals possible. More

by STEVENROSHCPA Verified Customer Verified Customer

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Reggie, Christopher, and Tim were very helpful when I picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I s picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I sold the Passat the same day I picked it up. I sold it as is. My issue is someone in service advised the Passat buyer that I was told of a bad wheel bearing. I discussed a wheel speed sensor with Christopher as I was paying the bill for $680. We did not discuss a wheel bearing. I advised the buyer that the Passat has issues such as a rear wheel speed sensor as listed on the job ticket and I was selling it as is. I even showed the job ticket to the buyer. The job ticket for $680 shows a line item for a speed sensor, but did not list a wheel bearing. There was a separate note with the cost of the speed sensor and bearing, but I opted not to have the work done as I advised Greg. I priced the Passat accordingly. That’s probably why I had over 90 responses the day I listed it. I don’t condone anyone giving out info on my car to anyone other than me or my wife or editorializing about any information between your dealership and me. It may have impacted the sale. FYI, I offered the buyer the opportunity to return the car as she was upset after being told I was told about a wheel bearing. Jim Hull 513-519-9127 More

by JHULL.FABS Verified Customer Verified Customer

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Greg and his team do a excellent job on servicing my 2007 Volkswagen EOS. Will continue to use moving forward Volkswagen EOS. Will continue to use moving forward More

by PBALL1 Verified Customer Verified Customer

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As always great and quick service. Always a pleasant experience. I will definitely be back Always a pleasant experience. I will definitely be back More

by BRENSABBOTT Verified Customer Verified Customer

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Long time customer since VW purchase 10+ years and have continued to have excellent service and thoughtful dealer rep interaction. Love courtesy service of “Dennis” to transport home and return to dealersh continued to have excellent service and thoughtful dealer rep interaction. Love courtesy service of “Dennis” to transport home and return to dealership upon service completion. More

by DELTAJHAWK Verified Customer Verified Customer

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Took Jetta in for annual inspections and fluids. Wish I’d been more insistent about wanting cabin air filter and wiper blade replacement. Wish I’d been more insistent about wanting cabin air filter and wiper blade replacement. More

by LEITNERLANCE Verified Customer Verified Customer

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Last week I purchased a 2022 Taos SE from Ed Merrill. This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best o This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best one possible. I had a friend with me when Ed was showing me the Taos (I still own a 2001 Jetta TDI & a 2017 Tiguan). He has been in all of my VWs. As we were leaving he asked me how I managed to find a car salesman that kind, considerate & honest. He had never had such an experience with any car he had ever purchased. I told him he was shopping with the wrong person. The amazing thing is that this kind of treatment will continue no matter how long I own the car. Ed Merrill & Tim Marsh have made me so enamored of the VW product, the way they stand behind the product but will bend over backwards at anytime for any customer. And a product to last it is! Thank you, Ed for your graciousness. You assured me I would love the Taos & you were correct. I’m sure I will love it more each time I drive it & will think of you every time I get in it! RB More

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I purchased a Certified Preowned Vehicle. I received professional treatment and courtesy throughout the whole shopping and buying experience. This dealership has a low pressure approach to customer se professional treatment and courtesy throughout the whole shopping and buying experience. This dealership has a low pressure approach to customer service that is hard to find these days. If your looking for a VW in the Cincinati area, you owe it to yourself to check out this dealership. These people are friendly, knowledgable, and easy to work with. More

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