Tim Katt | Page 15

Wow... where do I start to describe the fantastic experience I had at Walker Ford! Having bought several Ford's from other dealerships around the country, I have to say I have never experienced the h experience I had at Walker Ford! Having bought several Ford's from other dealerships around the country, I have to say I have never experienced the honesty, teamwork and professionalism as I did at Walker Ford!!!!!! Let me tell you what a TEAM these professionals are: From my email to the Internet Sales Manager, Kevin, who responded to my inquiry in lightening speed, very knowledgeable about the Ford products, answering my initial questions, then promptly scheduling an appointment to come in to speak to him at a time that was convenient to me, to the wonderful tour of the vehicle and its features to his expertise in finding that my employer qualified me for the X plan. Kevin went out of his way to ensure I kept a smile on my face, by creating a wonderful internet sales experience for me! Then, I met Ivey Thigpen, the General Manager, who greeted me with a huge smile and welcome to Walker Ford and thank you for allowing Walker to serve your automotive needs! How fantastic that was to see he really cared about ensuring my auto needs were met.!!! Thinking that Ivey and Kevin were above and beyond my previous dealership experiences, I was introduced to Harry Rumberger the Finance Manager! I don't ever remember sitting in a finance office and not being a nervous wreck over what I was getting into. I was amazed at the financing that Harry put together, and how relaxed I was talking with him about my financial situation. Harry was a very active listener and arranged the financing to benefit me! He sincerely showed that a finance experience does not need to be a high pressure experience, but one to best suit the customer. I also had the pleasure of working with Phil, who assisted in the final delivery of my new Focus, all within hours of my initial email to Kevin. Phil was very conscientious of my time , insuring I got home to my granddaughter promptly, but insuring I understood the features of my vehicle before I left for home safely. Oh and did I forget to mention Jennifer, who greeted me with a warm smile and ensured that I met up with Kevin for my scheduled appointment. She also made sure she came in to congratulate me on my new vehicle. Last but not least, I have to tell you about another part of the team that helped me... Tim Katt, the new cars sales Manager. another wonderful team member that took the time to share how to sync my cell phone, when I could not get it to function. Not only did he get it synced for me, but shared some fantastic information to make using my phone directory with a little bit of more ease. There was no rushing to get the job done, only concern that I understood my vehicle and its systems! This is the professionalism that should be used as a training program for other Ford Dealerships , especially the one up the street from Walker that felt it necessary to give misinformation to me, then tried to use pressure tactics to get me to buy a vehicle I did not like, gave me inaccurate information about what I could finance and finally that no other dealership had the vehicle I wanted. All I can do is say ….Thank you for leading me to Walker Ford and the wonderful customer service team!!! I HIGHLY recommend Walker Ford ! Walker Ford shines for Ford Motor Company!!!!!!!!! My THANKS to Walker Ford Team of Professionals. Christine Lester More

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In general, everyone was very pleasant and helpful. The whole process was easy and quick. We came down and looked at a vehicle, and decided what we wanted. Irene offered to get it from another dealershi whole process was easy and quick. We came down and looked at a vehicle, and decided what we wanted. Irene offered to get it from another dealership, and the very next day the vehicle was already at the dealership. We filled out our application online. When we came down the car was there and clean, and the financing was already approved and ready to review. Irene was very kind to our children, and made us feel very welcome. Mickey was very thoughtful in trying to get us the best financing possible. Tim Katt came by twice to make sure we were getting everything we needed. Bill Gordon called us to double check that in case we needed anything we had his cell. You should be very proud of the customer service that you have at your dealership. We are very happy doing business with you. Thanks. More

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Very professional, friendly and efficient to put me in the car I wanted as quickly as possible. I purchased with Ford Z Plan, therefore Price survey was N/A. the car I wanted as quickly as possible. I purchased with Ford Z Plan, therefore Price survey was N/A. More

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Upon my entering the showroom floor of Walker Ford, my experience was good. I asked for Kevin Jewel and the receptionist paged him and he was there in a couple of minutes. Kevin knew who I was and what i experience was good. I asked for Kevin Jewel and the receptionist paged him and he was there in a couple of minutes. Kevin knew who I was and what i was looking for a ford focus. He treated me very respectfully and professionally. The price that I was offered for my new vehicle was well below my expectations. My overall experience was expectational and I will recommend Walker Ford to anyone interested in buying a vehicle. More

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Our experience was wonderful. Vic was so helpful while we we're looking and during the sales process. He is a wonderful team member and you're lucky to have him. Many Thanks to the team at Walker! Including we're looking and during the sales process. He is a wonderful team member and you're lucky to have him. Many Thanks to the team at Walker! Including Tim and Denise as well. More

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The entire sales experience was very enjoyable. I visited to window shop at the new model cars and ended up coming back to go with a lease through Walker Ford because of the friendly staff, no pressure sales to window shop at the new model cars and ended up coming back to go with a lease through Walker Ford because of the friendly staff, no pressure sales approach, and reasonable prices. I would recommend this dealership for anybody looking to buy or lease a new or used vehicle. Keep up the good work! More

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I love my new car and I'm glad my friend dragged me in to the dealership! One of the things I dislike the most in the world is buying a car, but the salespeople from Walker Ford made me feel like I need to the dealership! One of the things I dislike the most in the world is buying a car, but the salespeople from Walker Ford made me feel like I need to buy a car everyday! They were very friendly and funny! I ordered two different cars but only one came but when I bought the car they put the VIN# of the car that didn't come on all my paperwork...oopps! They even made that a great experience and made me feel very relaxed. My experience was not like any car buying experience and I even look forward to making my first car payment...haha! Thanks for the great time and a great car! More

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