Tim Holm | Page 32

We are very satisfied with overall experience with purchase and service of Holm Automotive Center, Abilene, KS. We appreciate sales person delivering/returning our vehicles to dealership for service. purchase and service of Holm Automotive Center, Abilene, KS. We appreciate sales person delivering/returning our vehicles to dealership for service. Another vehicle is always left for us to drive in meantime. More

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Nita and I have purchased or leased seven vehicles (5 Cadillac's and 2 trucks) from Holm's since 2000. The staff has always been friendly and helpful during that time. We have also recommended them to m Cadillac's and 2 trucks) from Holm's since 2000. The staff has always been friendly and helpful during that time. We have also recommended them to many of our family and friends both for buying or servicing their cars. The staff in Sales, Parts, Body Repair and the Office are exceptionally qualified at their jobs as well as friendly. Even the staff we have not worked with directly call us by our first names and greet us each time we go to the dealership. We appreciate them so much that Nita takes them homemade goodies for the staff to enjoy as a small token of our respect and appreciation for the great work they do. On one occasion, we were taking a family member back to Colorado with her infant child. We discovered that the seat belt being used for the infant was not functioning properly. We called the Service Department and told them the problem. We,of course, were on a schedule and needed to get in, have the repair made and get out as quicly as possible. When Jamie and Chuck saw that the seat belt repair would take longer than we could allow,they immediately put us into a comparable car, filled it with gas and sent us on our way, while the repair was made. Upon our return, the problem had been solved. On another occasion, I was driving home from work and hit a skunk. The smell was horrific. I called the Service Department the next day and Jamie said bring it in right away. Within a short period of time the car was returned. It smelled like a new car. Well...... the next week my wife hit a skunk on the way home to work with our other car. The same patient voice answered the call and took care of the same problem with the same expediency. We all had a good laugh and wondered what were the chances of that ever happening again. Fortunately, it has not! These are two of the many wonderful experiences we have had. Eric has been amazing at finding the cars we wanted to purchase and lease, no matter how far he has to go to search for them. Eric, Pat, Tim and Chris make it possible for us to get the best financial deal. Brad in Parts and B.J. in the Body Shop, Pam and Darwin in the office are outstanding. We really appreciate the family atmosphere at Holm's, but also appreciate the competent staff, who it seems can do most anything with vehicles for their customers. We highly recommend the dealership to all our friends and have many, who have had similar positive experiences. Tim's motto for the dealership, is "Come to Holm Automotive... you'll be glad you did". He certainly is right. We ARE glad we did! More

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