Thomas Young
Thomas Young at Cavender Nissan Rockwall
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Thomas Young

Sales & Leasing Professional

Cavender Nissan Rockwall

1700 I-30
Rockwall, TX 75087

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4.3
6 Reviews
4.3

6 Reviews

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6 Reviews of Thomas Young

March 27, 2024

Dealership Rating
Employee Rating

They pressured me in to an extended warrenty. Had to drive hour and a half to cancel it. Now they won't return my number. Lie to me over and over. Had to file a claim with Nissan. I would no More

by disgruntled customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Colby Terry, Dimitrius Dimitrius, Andy Berotelli, Kylon Hamilton , Nikki Smith Finance Asst.

Mar 30, 2024

Cavender Nissan Rockwall responded

Hi , we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Cavender Nissan Of Rockwall (972) 961-9888 Carina Hernandez Owner Loyalty Manager Cavender Nissan Rockwall

November 27, 2023

Dealership Rating
Employee Rating

The car salesman (Thomas) was superb but my experience at the so-called “Service” department was dismal. I purchased a used car and returned for service that should have been caught during “make ready”. I fo More

by blanche1130
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Debra Bolden, Both receptionists were great.

Nov 28, 2023

Cavender Nissan Rockwall responded

I'm sorry to read about your experience with our service department. We aim for excellence in all areas, so it's disappointing to know that we fell short during your visit. I'd like the opportunity to discuss this further and see how we can improve things moving forward. Please feel free to reach out at a time convenient for you. Thank you, Steve Bentley - Service Manager - 469-614-5365

November 26, 2023

Dealership Rating
Employee Rating

We had a wonderful experience with baliee! !! He and everyone up there were amazing and very kind!!!! More

by Arredondo121810
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Manacio, Baliee Darby

Nov 27, 2023

Cavender Nissan Rockwall responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Baliee. Drive safely, and we hope to see you again at Cavender Nissan of Rockwall!

November 11, 2023

Dealership Rating
Employee Rating

The both salesmen and finance men were sooo kind and helpful!!! Thank y’all so much!!! I feel that y’all rate as high as Sewll Cadillac!!!! Marisa McCarty More

by Marisa McCarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Gregg and Thomas Young

Nov 13, 2023

Cavender Nissan Rockwall responded

Marisa, we're delighted to know that our sales and finance teams at Cavender Nissan of Rockwall were able to assist you! Thanks for the high praise—it means a lot. Enjoy your new ride!

October 18, 2023

Dealership Rating
Employee Rating

Amazing customer service, thank you. Will do my services here any time, Rondelle is a great service advisor More

by 907antman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colby Terry , Debra Bolden, Phil Caffey, Anthony Manacio, Delano Palmer, John Riley, Cade Watson, Stephen Willeford

Oct 19, 2023

Cavender Nissan Rockwall responded

We're delighted to know you had an amazing experience with our team at Cavender Nissan of Rockwall. Rondelle will be pleased to see your kind words! We look forward to serving you again in the future.

October 05, 2023

Dealership Rating
Employee Rating

Very friendly and smart worker's thanks for everyone who help to get my car More

by Roza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colby Terry , Debra Bolden, Matthew Garcia, Aaron Johnson, Anthony Manacio, John Riley, Chris Slaydon, Cade Watson, Stephen Willeford

Oct 06, 2023

Cavender Nissan Rockwall responded

Thank you for this 5-star review of Cavender Nissan of Rockwall! We truly appreciate your feedback!

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