Dealership Experience
12 yrs, 7 mos
Industry Experience
21 yrs, 1 mo
7 Reviews
Write a Review7 Reviews of Thomas Rowe
April 12, 2024
Great selling you a GMC vehicle, but it turned into a lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus months to resolve with no help from the Markley dealership. Asked for refund on after market part for 4 months, for a part that was ordered and never received. Asked for help on who contact for stating the buy back process, and it was a drag your feet, not the dealership problem. Asked for loaner car during the repair process (when we thought it could be repaired) and Markley said there is a waiting list, or we could went a car (would not be fully reimbursed from GMC if we did). waited and waited for communication from Markley....and they would not help, several areas of the managers contributed to this low rating. a "0" for after sales support. If you get a lemon from here and do the buy back process, make sure to take any after MFG parts off of the vehicle. Also make sure to cancel any extended warranty purchased and get a refund. Lost $2K+ on a GMC truck only driven 2200 miles and would have lost an additional $5K if we listened to the Markley managers (or lack of information). Not a good experience. More
Other Employees Tagged: Eric Baumgart, John Paul Buttermore, Jesse Klein, Tim Northburg, Jim Preston, Tom Medina, Dylan Pellegrino
August 18, 2023
This is our 4th purchase from Markley and we appreciate the Friendly atmosphere. We never have to question whether we are being treated fair or not! the Friendly atmosphere. We never have to question whether we are being treated fair or not! More
Other Employees Tagged: Jesse Klein, Michael Shelleman
April 24, 2023
Patty was great! She answered all my questions and really took the time to go over all the features. A great experience overall! She answered all my questions and really took the time to go over all the features. A great experience overall! More
Other Employees Tagged: Jesse Klein, Patty Nelson
April 09, 2023
Markley has always treated me well. Everybody is friendly and willing to help. Patty was great , and helped me figure out what I wanted in a new vehicle. Everybody is friendly and willing to help. Patty was great , and helped me figure out what I wanted in a new vehicle. More
Other Employees Tagged: Jesse Klein, Patty Nelson, Tim Northburg
April 05, 2023
Patty was great. She listened and gave me something that suits my needs and my pocketbook. Good service, wonderful smile, affordability. What more could I ask for. She listened and gave me something that suits my needs and my pocketbook. Good service, wonderful smile, affordability. What more could I ask for. Wonderful! More
Other Employees Tagged: Jesse Klein, Patty Nelson
October 14, 2019
Great experience!! First test drive with the rep. was just ok. . Came back for 2nd test drive a different rep by the name of Tyler West explained all the features first First test drive with the rep. was just ok. . Came back for 2nd test drive a different rep by the name of Tyler West explained all the features first on the car brfore I drove it for the second time.. After I talked with Jason again and I was ready to buy the car. Tyler also did a great job of working with me to set up everything in the car before I drove it home. More
Other Employees Tagged: Luis Alonzo , Jason Hay, Tyler West
October 02, 2019
LYFT Driver who requires Excellence. AS a 2018 Honda Fit (Sport) owner, I always take my car to Markley Honda for regular servicing. Anything they may miss (such as the occasional windshi AS a 2018 Honda Fit (Sport) owner, I always take my car to Markley Honda for regular servicing. Anything they may miss (such as the occasional windshield fluid), is promptly met with a free Oil Change coupon, which is a Stand Up way of doing business. I'm a professional rideshare driver with 63,000 miles in one year on my car. It runs like the day I rolled it off the lot. By having complete records on the life of my vehicle, I ensure that I'm doing everything correctly, not to mention when it comes time for resale...Dealer Servicing Records are indispensable. More
Other Employees Tagged: The Entire Honda Servicing team and the lady who follows up a day later.