Thomas Maier | Page 7

WOW! Truly Exceptional Customer Service! Thank you Headquarter Honda I have nothing, but Great things to say about my car buying experience. From start to finish everyone was super, friendly Thank you Headquarter Honda I have nothing, but Great things to say about my car buying experience. From start to finish everyone was super, friendly, fast, haggle free, and best of all I never set foot at the dealer. Yes! The entire process was done online, phone, text, and my beautiful 2016 Honda Accord Sport “Marino Red” was delivered to my place of work. A special thanks to Tom Maier, Tony Angle, Chris Cutting, Larry Parmer, but especially to Joey Herman. Joey kept me updated every step on the way, when the vehicle arrived to the dealer, when it was washed, when the accessories where installed, send me over 18 pictures of my new car, definitely keep me excited about buying my car, when he left Headquarter Honda to delivery my new Honda, provided ETA, and an awesome vehicle presentation at the time of delivery. Joey showed the upmost level of professionalism and truly knowledgeable. I highly recommend Headquarter Honda, and Joey Herman. More

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Awesome Service I went just to look, fell in love with the Tucson. Mike knew every detail about the vehicle. I was si impressed with the knowledge he had. Tom heped I went just to look, fell in love with the Tucson. Mike knew every detail about the vehicle. I was si impressed with the knowledge he had. Tom heped with the trade in and was very generous, compared to a previous dealership I went to. Tony knows everything about the financing, made everything so eady. So glad I made the trip out on Mother's Day and those guys were there. More

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Customer satisfaction Mike Jahangir was a very professional sales representative. He took his time and answered all of our questions in detail. The staff was very friendl Mike Jahangir was a very professional sales representative. He took his time and answered all of our questions in detail. The staff was very friendly. Overall it was a pleasant experience, one that I would highly recommend to anyone. I give Mike Jahangir and Headquarter Honda a five star rating. More

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Outstanding Service This is the Best dealer we have ever visited, period. The staff, the service, and the deal we received were outstanding. Mr. Esteve you have inherited This is the Best dealer we have ever visited, period. The staff, the service, and the deal we received were outstanding. Mr. Esteve you have inherited loyal customers for life. Thank you!!! - Martinez Family More

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The customer service was unbeatable. I love my new 2014 Honda Pilot EXL RES. It was a great leasing experience from my initial phone call until delivery. Honda Pilot EXL RES. It was a great leasing experience from my initial phone call until delivery. More

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This dealership is special. The employees are a team. They are friendly and efficient, with attention to every detail. The building is "green" and they even recycle the oil! Awesome concept. I wou They are friendly and efficient, with attention to every detail. The building is "green" and they even recycle the oil! Awesome concept. I would especially recommend Mike Jahangir to work with in purchasing your next Honda. You can trust him, he is honest and will do his very best to get you the car you need at a price you can afford. These are not just words -- this is the truth! More

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My husband and I decided to trade in our 2011 SRX. We still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we wou still owed around $1600 on the lease or it would be $23000 to purchase the vehicle. After looking at another Honda dealership, we decided that we would like to purchase the Pilot. On the Saturday of Labor Day weekend, I went on Headquarter Honda’s website. I saw that they had the vehicle I wanted in the color I wanted. I used their website to inquire about the vehicle and a price. After submitting my information online, which included the vehicle I wanted and that I would be putting a lease that was upside down by the numbers mentioned above, I was contacted by Rudy. Rudy quoted a number that we thought was high. My husband called him back a little later and told him where we would like to be, and he said that is actually what he said originally, although my husband thought he heard something different. We confirmed multiple times over the phone the number that we wanted to be at and he agreed to it. We made an appointment to come down there the next day, because it was too close to closing time. I completely understood that the number may be slightly off, considering we had only spoke over the phone. However, our SRX is in flawless condition, so there was really no reason for it to be off by more than a few days each month. Once we got down there, we did the usual test drive, etc. Once we got to numbers, they came back with a number significantly higher than what we were told over the phone. Over the phone, we were told $500 per month (60 months) with zero down. In person, they told us $2000 down with $620 per month. That is outlandish. How were they so far off? If they knew they couldn’t do the $500 per month, then they should have told us that. The difference in totals was over $9000. When I spoke to Rudy about this, he was apologetic. However, he said the reasoning is because they did not know the condition of our car prior to us coming down there. That was a complete lie. Our SRX was in flawless condition, nothing warranting a $9000 mark up. Typing it out now, it sounds so outlandish. It was a great case of bait and switch. At this point, nothing was being accomplished. We had left our 6 year old with my mother, raced out of the house early in the morning with our 7 month old, and drove and hour away. All of that to realize we he been tricked. I understand if they cannot do $500 per month, but they should not say that they can over the phone. All of this was frustrating, but pale in comparison to the frustration we were about to encounter. Through this all, I was very calm. Although frustrated, I never raised my voice or was degrading in any way. I simply wanted to give feedback to the establishment about how what they did was bad business. I asked to speak to a manager, and Tom Maier walked out. In a calm manner, I explained to him the frustration of our situation. I told him about our experience above. In the middle of me speaking, he starting walking back into his office while saying “Okay, Thank you.” His tone was condescending. I was floored and so was my husband. I guess since his building was clear of any customers, he had nothing to lose. When my husband said “Thank you. That is all you have?” His response was something like, “Well, you already said you aren’t buying a car, so I am being a sounding board.” I honestly wish I was making this up, because it was beyond frustrating. But, that is what he said. At that point, we told him that is the worst customer service we have seen, and we left. Not only does he represent the dealership, he also represents Honda. I doubt the dealership will care what I have to say if they have someone like him as a manager, but I hope Honda’s corporate office does. I will never do business there. Nor would I suggest others. Do not believe any numbers they give you over the phone. They are just trying to get you in the door and will say what you want to hear. I would expect that from a buy here-pay here joint on the side of the road. I did not expect that from Honda! More

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I had a positive experience at Headquarter Honda. The staff was professional, courtesy and willing to meet my needs in the purchase of my vehicle. I would highly recommend this dealership to friends and staff was professional, courtesy and willing to meet my needs in the purchase of my vehicle. I would highly recommend this dealership to friends and refer them out to my sales associate Mike Jahangir. More

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Very friendly, informative employees who are eager to answer your questions. Dedicated to finding you the exact car you want. Willing to negotiate and give you the best deal and financing possible. I l answer your questions. Dedicated to finding you the exact car you want. Willing to negotiate and give you the best deal and financing possible. I love my brand-new Honda Fit Sport! Thank you Headquarter Honda! More

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Sales, manager & financial helped us make the right decisions. We experienced no typical "hard" sales pitches, i.e. "this offer is good for only today". We were not short-changed with time or courtes decisions. We experienced no typical "hard" sales pitches, i.e. "this offer is good for only today". We were not short-changed with time or courtesy. After our lease is up in 3 years, we will definitely go back again. More

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