Thomas Gernhart | Page 13

Excellent service!! My car was clean and came out just perfect. Tom was awesome and the service was super fast!! Will def be coming back! perfect. Tom was awesome and the service was super fast!! Will def be coming back! More

Helpful 0

Report | Print

Went for oil change and tire rotation, everyone was great. Great service Tom gernhart the asst service manager explained everything to me and was very courteous and professional. Great dealership very great. Great service Tom gernhart the asst service manager explained everything to me and was very courteous and professional. Great dealership very satisfied customer More

Helpful 0

Report | Print

Outstanding service best dealership in town, Thomas was instrumental and getting my vehicle In-N-Out in a very timely manner! Had an issue with one of my tires having a nail in it both rear tires were repl instrumental and getting my vehicle In-N-Out in a very timely manner! Had an issue with one of my tires having a nail in it both rear tires were replaced with no cost to me under my warranty you guys rock!!! More

Helpful 0

Report | Print

Mr. Thomas Gernhardt did an excellent job with his c.service for my visit on 10/23/20. My car broke down, got the car towed to Brandon Honda where he provided me a loaner car and assured all my proble c.service for my visit on 10/23/20. My car broke down, got the car towed to Brandon Honda where he provided me a loaner car and assured all my problems would be taken care of without having to pay anything out of pocket. I had major issues with the car that was overlooked and should have been taken care of before I purchased my 2016 Honda Civic, but Thomas made sure I didn’t have to worry about paying out of pocket for anything. Big thanks to Thomas and Wayne Henry, who was another service Mgr that originally serviced me before I met Thomas. Thomas took over the issue when Mr. Henry was off work, the day I stopped in. Great service team at Brandon Honda! More

Helpful 0

Report | Print

Received great service! I worked with Thomas Gernhart. I think this dealership is doing a good job in the service department. I also do think prices are kind of high and you guys can give better quality cou think this dealership is doing a good job in the service department. I also do think prices are kind of high and you guys can give better quality coupons to offset costs. But overall good experience. More

Helpful 0

Report | Print

I came Yesterday to the dealership to get an oil change and tire rotation. I was greeted by Thomas gernhart. He was friendly and gave an estimate which was higher from what I was used to. I told him that I and tire rotation. I was greeted by Thomas gernhart. He was friendly and gave an estimate which was higher from what I was used to. I told him that I usually pay less than that so he went to my account and told me that there was no discount for me. I told him that they usually check couple discount before I am a loyal customer and a disabled vet with no job. With no sympathy he reply that he was a vet too and those people were gone and he need to pay his technicians and if the dealership doesn’t make money it will close. I was hurt so I called for the manager and spoke to Jenn and she was wonderful and gave me couple discount with no if or but . I stated that it was easy and he finally admitted that he was brand new and was unable to offer any discount because the dealership doesn’t trust him yet .He should of said that from the beginning instead of giving a lesson about not making money. Also, when they rotated my tires they did not inflate them so had to go back Update After posting this review. Rachel Van Hart called me to apologize the way Thomas handle the situation. She was very professional and credited my account for my next service. She promised to coach him more on how to properly speak to customer. Way to go Rachel and thank you for making my day More

Helpful 0

Report | Print

Tom was amazing. He got me out super fast promised me one time & got me out 30 minutes faster. Despite he also added me in for a last minute appointment. He also gave me a nice discount. We love them lo one time & got me out 30 minutes faster. Despite he also added me in for a last minute appointment. He also gave me a nice discount. We love them lol More

Helpful 0

Report | Print