Thom Lamm | Page 19

I was looking for just the right XC70 and found it at Annapolis Volvo, only problem is, I'm located in Seattle WA. No problem for Thom, he was very responsive, answered all my questions, lined everything Annapolis Volvo, only problem is, I'm located in Seattle WA. No problem for Thom, he was very responsive, answered all my questions, lined everything up and even picked up my Son at the airport to come get the car. This is the way it should be when buying a car, easy easy easy. Buying remote, from just a spec sheet and pictures involves some trust on both sides of the transaction. Thom, Mike and Tricia were great to work with and provided a great car at a fair price. Highly recommended. More

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I had a terrific experience with Thom at Annapolis Volvo. We executed the entire deal in a few hours and remotely (I am in Pennsylvania!). Thom was honest, returned my calls promptly, took care of all the We executed the entire deal in a few hours and remotely (I am in Pennsylvania!). Thom was honest, returned my calls promptly, took care of all the details since i could not be there including sending shots of the car, answering detailed questions about it, and generally putting me at ease enough to actually buy a car sight unseen. The quality of the delivery, and the vehicle were first class. This was the easiest, most honest car deal i have been part of, i would return to Annapolis Volvo and recommend you to visit too. Ask for Thom! More

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Thom, Mark and Tricia were wonderful to work with. The car is exactly what I wanted and the price was very good. Throughout the process all three of them trated me in a professional mannner and did EXACTL car is exactly what I wanted and the price was very good. Throughout the process all three of them trated me in a professional mannner and did EXACTLY what they said they would do when theysaid they would do it. I would highly recommend purchasing a Volvo from this dealership. More

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So I am a huge car enthusiast and a volvo person for life. Bought a used 09 C30-R from a co-worker who was going oversees. Only had 24k miles and the 60k mile warranty carried over. Being a car person i life. Bought a used 09 C30-R from a co-worker who was going oversees. Only had 24k miles and the 60k mile warranty carried over. Being a car person i heavily modded my car and love it to death. The only reason i bring it in is because of the free oil changes and brake pads i can get under the warranty. I have a clicking problem and they tried to tell me since i "lowered it (with eibach springs) and have a cold air intake on it as well as various other things, my warranty was void and there would be nothing they could do. I was forced to bring up the magnuson ferguson act (google it) before they would agree to see me. Think im stupid and dont know my stuff just so they can save some money instead of valuing their customers. My clicking noise occurs when i accelerate in gears. They said it was a switch and it was fixed... needless to say when taking it off their parking lot i got into boost and it happened again -____- I guess they dont even test what they install... Again with modding my car, i was considering putting in a turbo timer (tells you when your good to turn your car off when you reach your destination so oil can drain out from the OEM turbo). I called to ask if it had one installed stock (bc some cars do). The "service tech" told me to hold on. I can hear him in the back ground asking what a turbo timer is.... im thinking really!? so what kind of mechanics are they hiring?? The techs seem to be in-experienced high school grad students who can do an oil change at best before needing to reference a Hanes manual on how to do some kind of real service. To add to all of this, the "1-1.5 hour wait time" in my 6 time experience is closer to 3-4 hours. even for my simple check ups with the car. (check everything, plug the computer in, oil change) has taken 2.5 hours for the Shortest ive ever experienced. Thom and Luis seem honest, but Adam is a xxxxxx. he works there for a paycheck. doesnt seem to have any volvo at heart and doesnt give two xxxx about customer service except his "surveys" after you visit. I gave a bad survey bc i spoke with someone who called themselves a "tech" who knew little about my car (09 C30), or volvo's at all. Took 5+ hours to do something i could have done in 1, and gives no updates to me as where im at when waiting in the lobby. OH! the last time i was there, as part of their "customer care", they will pull your car around to the side where you enter. i was patient waiting outside when my car was literally about 30 steps away. So i figured, let the guy do the job he's getting paid for... I see him come out, i smile and watch him get in. He grinds my gears 2 times (yes its a 6spd manual). I ran over, knocked on the glass and told him i would do it. YOU WOULD THINK this is his job driving volvo's all day and he shouldnt grind the gears. I was on edge about going back in, tell Adam his employee cant back up my car to get it out of the hill it was on and not hit the car it was parked behind but i held off. im currently at 54k miles. My next check up is around 59k and that'll be it for my 60k warranty. I plan to give this review to the owner of annapolis volvo after my last service and never return. I want to spread this around to inform people of my experience. Maybe you had a good experience and you love the people, well good for you! this is just my take. More

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It was a pleasure working with Thom and Tricia during my visits to Annapolis Volvo as they were both very cordial and professional. Thom went the extra mile to hold a very sought after S-40 T5 R design in visits to Annapolis Volvo as they were both very cordial and professional. Thom went the extra mile to hold a very sought after S-40 T5 R design in AWD because he knew I was coming all the way from northern Virginia to test drive the vehicle. Tricia was very pleasant, which is a quality that eased the experience of coughing up several thousand dollars (lol). In all, I would and will recommend Annapolis Volvo to friends and colleagues. More

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I leased an 2008 XC90 Volvo from Thom Lamm and found the experience with Annapolis Volvo was enough to bring me back when my lease came to term. I live in Northern Va and checked with the dealerships in my experience with Annapolis Volvo was enough to bring me back when my lease came to term. I live in Northern Va and checked with the dealerships in my area. I almost went with another dealer but found that Thom and the team at Annalpolis Volvo made me most comfortable and worked with me to purchase a new Volvo instead of leasing. I may live in Northern Virginia but my experience with Thom will keep me coming back. I love my 2012 XC60! Thanks. More

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I would recomend Thom to anyone looking to buy a Volvo. I accually bought a Volvo from another dealership but I contacted Thom before that purchase because I had questions and concerns about the dealership a accually bought a Volvo from another dealership but I contacted Thom before that purchase because I had questions and concerns about the dealership and the type of service I was receiving from the other dealership. Thom took the time out of his day to discuss my options and even searched for another vehicle like the one I wanted to see if I was getting the most for my money. I would've left the other dealership and took my business to Thom at Anapolis Volvo but my wife was tired of going through the mess and wanted to finish the deal with the first dealership and move on. Thanks to Thom for his great support! More

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I have been looking to replace my aging BMW for several years, and studying Consumer Reports Reliability Pricing guides forever. I finally narrowed my search down to a 2011, 2010 Volvo XC70. I then began m years, and studying Consumer Reports Reliability Pricing guides forever. I finally narrowed my search down to a 2011, 2010 Volvo XC70. I then began my unpleasant journey through Northern Virginia Volvo dealerships, both in person and the Internet. Unsatisfactory at every turn, female working to purchase via phone and internet contact initially was either disregarded, or created attempts to take advantage via unrealistic pricing. I finally located the vehicle I desired through the Volvo Company's on line Inventory search which led me to Annapolis Volvo and Mr. Lamm 42 miles from my home, but $3000 dollars less than the Northern Va offers, and willing to discuss with me via phone and internet. When I finally arrived to test drive the vehicle, Thom and his folks were superb, kind, patient, professional and had no hidden pricing or attempts to change my mind. I ended up buying one of the most beautiful, safest cars I have ever owned with better financing than my own Credit Union. Amazing- would highly recommend them to anyone, regardless of the drive. Thanks Annapolis Volvo! More

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The purchase of my new S60 Volvo was a great experience. The salesman and sales manager were friendly, informative and professional. Follow-up request for accessories was handled expeditiously and courteou The salesman and sales manager were friendly, informative and professional. Follow-up request for accessories was handled expeditiously and courteously. I would recommend Annapolis Volvo to anyone looking for a great car! I would love to see Annaplois Volvo open a dealership in Delaware near where I live. More

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My husband researched the Volvo XC 60 as well as other vehicles. He felt very comfortable at the Volvo dealership and was especially impressed with the Sales Manager, Andy. Andy answered all his questio vehicles. He felt very comfortable at the Volvo dealership and was especially impressed with the Sales Manager, Andy. Andy answered all his questions and offered an excellent deal for leasing a new Volvo XC 60. I am thrilled with the vehicle and especially like the built in booster seats for our sons. The crossover is a joy to drive. Everyone we have met at the dealership including Andy, Thom, and the entire team have been hospitable and gracious to our entire family. We would recommend Annapolis Volvo. Michelle and Bryan Bowman More

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