Terry (TJ) Layman | Page 3

Flew in from TN LONG BUT WORTH THE READ: This was the best experience I have ever had by far with a dealership. If I could give them a higher rating I would. I was LONG BUT WORTH THE READ: This was the best experience I have ever had by far with a dealership. If I could give them a higher rating I would. I was specifically dealing with Terry Layman. I had been looking for a 3.5 Ecoboost F-150 for quite awhile. I came to realize to get any kind of deal, I was going to need to look outside of TN. (they really really like their used trucks here judging by the prices) Needless to say I found a 2013 F-150 with 112,xxx miles at their dealership in TX. That meant I would need to travel quite a distance, as I live in TN. I must admit, I was very reluctant to put money on a plane ticket with the thought of "what if it isn't in the shape they say it is". Terry was extremely helpful in reassurance. Every question I had, he answered. Every picture/video I asked for he supplied...and quickly I might add. I flew down to give the truck a look over with the intentions of picking it up if everything checked out. Sure enough, everything checked out and I left that day with the truck. The closing went extremely quick as well. He asked for a few things ahead of time, which made the process extremely fast. I took delivery of the truck and made the trip back to TN. It was not a drive straight back. We stopped at a few beaches and places along the way for overnight stays. The truck drove perfectly!! Mechanically it was everything Terry said it was. However when I I got home, I went to open the sunroof and it would not function properly. I was thinking to myself "great...here we go...why didn't you think to check that before hand...you will never get the dealer to help with the repair cost...you bought it with an as is warranty". Hopeful, I reached back out to Terry and explained that when I got home and went to function the sunroof, it was not operating properly. I didn't even need to ask for them to help with the repair cost. Terry quickly apologized and said they were going to help. He also took care of the negotiation with the Ford dealer on the repair. Huffines almost completely paid for the repair, which was not cheap I can tell you that. This was very much to my surprise, because as I said, I bought a 6 year old used vehicle with an as is warranty. Again, I can not say enough how great of an experience I have had with Huffines Chrysler Jeep Dodge Ram in Lewisville, TX, specifically Terry Layman. I would highly recommend this dealership. They are very trust worthy and stand behind the vehicles they sale. More

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Thank You Terry Layman! Worth every dime i spent Thank you Thank You Thank you! Terry made buying my 16 year old her first car the best experience at a car dealership. He was very informative and dow Thank you Thank You Thank you! Terry made buying my 16 year old her first car the best experience at a car dealership. He was very informative and down to earth. Never hassled me like dealers you hear about. I will be going back to Terry when i decide to get my next car. Thank you for everything you did for us. My daughter even enjoyed him and she is hard to win over!!! LOL :) Raquel from Finance was also a joy to be around. She was very informative too. She treated us like she had known us for years. I really appreciated her. Cant wait to be back in your office and having a laugh!! Thank you Raquel!! More

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I’ve never taken the time to write a review but in this case; buyer beware. I was working with a sales person named Terry on the purchase of a Jeep Wrangler. We were down to financial information and I rec case; buyer beware. I was working with a sales person named Terry on the purchase of a Jeep Wrangler. We were down to financial information and I received a text saying “I think I got this done; just waiting on your financial info”. I sent it within 2 min of that text. I was supposed to head over there after work at 6 pm. He seemed very helpful and determined to get this done for me. The sales manager had also become involved to help us get this price right.... NO SOONER did I send the financial information, I received an email “SOLD SOLD! Just wanted to let you know that another salesperson sold the Wrangler we were working on, to a customer that was in this morning and the.n came back”. No apology; no “I’m so sorry”. NOTHING! We had been working on this sale for 48 hours. An apology would have been nice. I will never deal with this dealership again. I took my business to the dodge dealership in McKinney; where the salesman immediately put a “sold” sticker on it, with my name; while we see if we can get this done to fit my financial requirements. So just know; if you deal with Huffines Dodge in Lewisville; you may have your chosen vehicle sold out from under you! And if you do; there will be NO apology or anything done to help make it right. He didn’t even guide me to a possible alternative purchase or help me in anyway. Not even a follow up email. Disappointed to have been treated this way. More

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Everything went fast and Smooth. Everyone was friendly. It was like I knew the guy for years. i love my new challenger. Worth the 1 and half hour drive to get it It was like I knew the guy for years. i love my new challenger. Worth the 1 and half hour drive to get it More

by telliott0311 Verified Customer Verified Customer

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Great experience Very atypical of a car buying experience. No rush and professional. Terry even suggested I call USAA to make sure I received the best possible rates t Very atypical of a car buying experience. No rush and professional. Terry even suggested I call USAA to make sure I received the best possible rates through their Car Buying Program. Even though the car I came to look at was not to my liking, Terry took the time and asked about the types of cars I liked and only suggested I look at another they had in stock. To my surprise the one he suggested not only was a better fit it was lower miles and priced lower at the same quality level I was wanting. Thank you Terry. L Wells More

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I can truthfully say it was a smooth and painless experience buying a car( something I've never experienced before!). Definitely not a typical dealership they treated me with respect and honesty the experience buying a car( something I've never experienced before!). Definitely not a typical dealership they treated me with respect and honesty the whole way through. At no point did I feel like I was being pressured or taken advantage of. I would definitely recommend them to anyone . More

by dschrouf Verified Customer Verified Customer

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Thank you Larry for all your help and making our replacement car buying experience so quick, easy and Hassle free. I truly appreciate you going the extra! You were god sent😉 replacement car buying experience so quick, easy and Hassle free. I truly appreciate you going the extra! You were god sent😉 More

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Terry Layman is outstanding! We shopped several dealerships before coming to Huffines. During my shopping, I called Huffines about a car shown on AutoTrader and Terry Layman answe We shopped several dealerships before coming to Huffines. During my shopping, I called Huffines about a car shown on AutoTrader and Terry Layman answered my call. He explained that someone else was about to buy that car but asked what I was looking for. I really thought nothing would come of it, but several days later Terry called me to describe a vehicle that had just arrived. When I went to look at it, Terry wasn't like all the other salespeople I had met. No pressure, just service and a real desire to help me find what I wanted. Needless to say, Terry took great care of us and we bought the car. I've already recommended Terry to two friends and I hope they follow through. I'd work with Terry again without any hesitation. Thanks again, Terry! And thanks to Huffines for being a different (better) kind of dealership. More

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Excellent Dealership I took my Grand Cherokee in to have the HVAC system checked. The repair was quickly and correctly. Everyone from the sales staff to the service staf I took my Grand Cherokee in to have the HVAC system checked. The repair was quickly and correctly. Everyone from the sales staff to the service staff that I have dealt with at Huffines had been very courteous, professional and helpful. I see no reason to use any other dealership. More

by DavidCJohnson Verified Customer Verified Customer

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Terry Layman is a Gem Terry Layman made purchasing a vehicle enjoyable!!! This is my second time working with Terry and my son and I both highly recommend..... PS I conv Terry Layman made purchasing a vehicle enjoyable!!! This is my second time working with Terry and my son and I both highly recommend..... PS I converted from a F150 guy to a Ram guy... Scott More

by texseg Verified Customer Verified Customer

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