Terry Dies | Page 3

Nightmare that wont end I brought my car back here for warranty repair about 10 months after purchase. I purchased the extended warranty at the behest of the dealership becau I brought my car back here for warranty repair about 10 months after purchase. I purchased the extended warranty at the behest of the dealership because it would be easy they said. They said they wanted me to be happy with my purchase and that if anything happened we could resolve it quickly. The man working my paperwork even joked that he would call it bumper to bumper but those aren't included! I am a mother of 4 who works full time so by the time I made it in I had a list of issues that I needed addressed. The staff when I first brought it in was argumentative. They told me that the car would be done at the end of the day and that I could pick it up at 5PM that evening. I received a call that afternoon stating that they would not be completing any of my repairs for various reasons. One of my concerns was that the outdoor temperature sensor had stopped working a few weeks prior and that I needed it fixed. The service staff says that when they opened up the car that the sensor was not present. It was insinuated that I had removed this sensor or that I had imagined that it had ever worked. After calling back to the dealership almost a dozen times I was able to get ahold of a manager who then agreed to fix the part. At this point the service time went from the previous same day promise to 4 days later. I was not offered a rental and it has been a huge inconvenience to my life. Finally, I went to pick up my car and when my husband inspected their work we found that the shop they had sent my car to have another one of the issues fixed had damaged the interior of my car! How could they not have looked over the work before they returned it to me? I spent a lot of money on this vehicle and to get it back with such gross damage to the interior was unacceptable! The staff then suggested to my husband that he could TAPE it to fix it. TAPE IT. I now have to send my car to them AGAIN for an undetermined amount of time for them to fix this. What was supposed to be a quick thing has turned into this huge impact on my life. Through this whole ordeal I have been treated with disdain, mistrust, and ignored. I have a hard time getting anyone on the phone to help me with this. Even their Customer Relations Manager has not called me back! I have purchased all but one of my cars from this dealership and the only reason I did not purchase that one from them was because my husband was stationed across the country getting ready to deploy when we needed to upgrade. I did not have the time to fly 2000 miles to buy a car. I am absolutely disgusted at how this whole process has played out! I gave them money for this warranty and have gotten nothing but headaches. I will not take this mistreatment laying down and I will keep speaking up and keep on this until their staff fixes this. I will not be ignored. **Update** We brought the van back today to have the dealership fix the interior damage and they made us wait over an hour before they had the rental that they agreed to have brought to the location. More

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Well Taken Care Of Terry Dies made the buying experience as painless as possible. He knew what we wanted and took extra steps to make sure we were happy with our negotia Terry Dies made the buying experience as painless as possible. He knew what we wanted and took extra steps to make sure we were happy with our negotiations. He also made sure we had everything we needed even after we walked off the lot. I just hope we have good luck with our new purchase. More

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Purchase of Camry. We hadn't decided on a model so we test drove a new Avalon and Camry. New cars are a little expensive, so we decided to check the used car lot. Ther We hadn't decided on a model so we test drove a new Avalon and Camry. New cars are a little expensive, so we decided to check the used car lot. There was Toyota Certified 2012 Camry XLE available which had all the features my wife and I wanted and very low mileage. Terry Dies in used cars was very helpful and answered all our questions. We were treated well by everyone at Wilde Toyota. We will be buying our vehicles from Wilde in the future. More

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Awesome service Terry Dies was my salesmen and he was so amazing. I purchased a 2012 Toyota Corolla and he made the process very painless and speedy. I love my new ca Terry Dies was my salesmen and he was so amazing. I purchased a 2012 Toyota Corolla and he made the process very painless and speedy. I love my new car and I would definitely recommend Terry Dies and Wilde Toyota to anyone that is looking to get a vehicle. The other employees were friendly and nice as well. More

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Terry is fabulous! Will never buy a car somewhere else. We weren't expecting to have to buy a car but Terry made the process painless. He is so friendly and patient. He worked with our budget, didn't push We weren't expecting to have to buy a car but Terry made the process painless. He is so friendly and patient. He worked with our budget, didn't push us to spend more than we could, and found a car perfect for our needs. Lovely experience overall. As long as Terry works here we wouldn't consider buying a car anywhere else! More

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Great Experience! I recently purchased a Totota Yaris from Wilde. Terry Dies was excellent to work with and very knowledgeable! He helped me find a car I liked at a gre I recently purchased a Totota Yaris from Wilde. Terry Dies was excellent to work with and very knowledgeable! He helped me find a car I liked at a great price without feeling pressured or rushed. I was also given a fair price for my trade in. I live in Madison but drove to Wilde because of their great reviews and the good prices they had online. Overall, I found it to be a pleasant experience and I've already recommended this dealership to a friend. Thanks again! More

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"Exceptional customer service from Terry Dies" I haven't had to buy a car in 12 years, and was dreading going to a dealership to start looking. But Terry was very friendly, helpful, and made the p I haven't had to buy a car in 12 years, and was dreading going to a dealership to start looking. But Terry was very friendly, helpful, and made the process very easy. I will definitely be going back to Terry for my next car, and would recommend him to everyone. More

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Patient and helpful We worked with Terry Dies, not really knowing what we were looking for, but knowing what we could afford. Terry guided us to a practical choice, and w We worked with Terry Dies, not really knowing what we were looking for, but knowing what we could afford. Terry guided us to a practical choice, and was patient and respectful as we progressed through the closing. Going home happy. More

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Outstanding Car Buying Experience! Nothing like the Dentist Having purchased several cars throughout my life, no experience had ever really been enjoyable. Is buying a car really enjoyable? Terry Dies was out Having purchased several cars throughout my life, no experience had ever really been enjoyable. Is buying a car really enjoyable? Terry Dies was outstanding to work with. I contacted him mid morning and by mid afternoon he and I were unloading my trade in and I was driving away in a new to me Honda Accord. The entire process was seemless. Terry went above and beyond to assist me and make the transaction go smoothly. wow! I will always work wtih him for any additional needs. Phil Lo partnered with Terry to expedite the paperwork and I was on my way in time for my last appointment of the day. Thank you to the entire team! A special thanks to Terry for changing my perception of the whole car buying experience... More

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My experience with Wilde Toyota I don't buy a car very often in fact, it has been 12 years since my last purchase. Terry Dies was very helpful in selecting the right choice for me. I don't buy a car very often in fact, it has been 12 years since my last purchase. Terry Dies was very helpful in selecting the right choice for me. I would definitely come back to Wilde and recommend them to friends and family. This was a great experience for me and Terry was very helpful in making the whole process as painless and speedy as possible. Thank you Terry and Wilde Toyota. It is a great car. Jean Rios More

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