Terrance Stovall

Pretty Typical Experience - Not Enjoyable My wife and I purchased a pre-owned Tahoe from Freedom Chevrolet. It was a pretty rough process. The Tahoe was very dirty (despite making a reservatio My wife and I purchased a pre-owned Tahoe from Freedom Chevrolet. It was a pretty rough process. The Tahoe was very dirty (despite making a reservation ahead of time to come see it), the trade-in process was miserable and slow, and the first salesman (Gabe) I dealt with was very unprofessional. Terrance Stovall came in and recovered the deal, which was dead because of Gabe. Would not recommend dealership but if you have to deal with Freedom Chevrolet, ask to work with Terrance. More

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(V)ery (I)nsulting (P)eople They scheduled a "VIP Appointment" for me to see a vehicle I was ready to buy. Sent me the directions on how to get there and everything, saying they They scheduled a "VIP Appointment" for me to see a vehicle I was ready to buy. Sent me the directions on how to get there and everything, saying they would love to sell me the vehicle. The salesperson (who apparently doesn't send his own emails) had no idea what I was doing there and after a 7 minute search for the vehicle my wife and I were going to buy, he comes back and tells me that an employee just purchased it so we couldn't buy it... Why send me an email and tell me 10 minutes later that it's sold, obviously they work fast selling cars to employees and who cares about the customers they invite in... I think they need to rethink the VIP Appointment, I would have thought they would have been trying to take care of me so I would spend $40,000 on an automobile from them... Instead, I "get" to have my time wasted and I "get" to have a heated discussion with a salesperson who is trying to defend something that is completely out of his control from a customer that is trying to understand what "VIP" means in this case... Sorry Freedom, I'm writing about this horrible experience everywhere, it's too bad, I WAS buying that Yukon. More

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