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Tereza Guzman
Tereza Guzman at Herb Chambers Toyota of Boston

Tereza Guzman | Page 2

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.4
95 Reviews
4.4

95 Reviews

Write a Review

95 Reviews of Tereza Guzman

December 15, 2023

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Employee Rating

Service is efficient. Staff is friendly. Work is somewhat on the expensive side but I’m most confident having Toyota doing most services. More

by Leh115
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 18, 2023

Herb Chambers Toyota of Boston responded

Hi Leh! We appreciate your feedback! It's great to know that you're pleased with our efficient service and friendly staff at Herb Chambers Toyota of Boston. We always aim for the highest quality in all we do, so thank you for trusting us with your vehicle needs.

December 14, 2023

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Employee Rating

I was informed by the receptionist and explained of the problem on my car. I received a video from the service technician Showing the problem of the car, this to me was awesome, great job. More

by Henniger1947
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 19, 2023

Herb Chambers Toyota of Boston responded

We're glad to know that you found our video service report helpful! Our team at Herb Chambers Toyota of Boston is always here to keep you informed about your vehicle's needs. Thanks for the great review!

November 15, 2023

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Employee Rating

Very fast service and staff is very helpful throughout. Car feels better after the service. More

by GR
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Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 15, 2023

Herb Chambers Toyota of Boston responded

Thanks for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate you taking the time to share this review and hope you won't hesitate to reach out if we can assist you again in the future!

August 19, 2023

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Employee Rating

I think the people in the service department could be more friendly and more apologetic about your time spent. More

by Ladyteamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Camara

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Aug 21, 2023

Herb Chambers Toyota of Boston responded

We're sorry to learn that your experience with our service department didn't meet expectations. We value your time and always aim for friendly, respectful interactions. Your feedback is appreciated as it helps us improve. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience - Thank you! Howie Reske - General Manager - hreske@herbchambers.com

July 29, 2023

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Employee Rating

Excellent customer service department very professional, courteous and dependable.I come here all the time. More

by 2022 Highlander #3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara, Gary Francois, Sean Cho

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Jul 31, 2023

Herb Chambers Toyota of Boston responded

We're delighted to know you've had consistently excellent experiences with our team here at Herb Chambers Toyota of Boston. We appreciate your loyalty and look forward to serving you again next time!

July 22, 2023

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Employee Rating

My problem was solved, was informed of what needed to be done. I was impressed of the service you provided I was made comfortable More

by Henniger1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Camara

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Jul 24, 2023

Herb Chambers Toyota of Boston responded

Thank you for the great review! We're glad to hear that our team at Herb Chambers Toyota of Boston could solve your problem and keep you informed throughout the process. Your comfort is important to us, and we appreciate your kind words. Have a wonderful day!

July 16, 2023

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Employee Rating

Always a great experience in the service department. Quick turnaround with service work and they keep you updated if there is any additional work needed. Tereza is the best advisor, also ask for Sean Ch More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Cho

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Jul 18, 2023

Herb Chambers Toyota of Boston responded

Thank you for the positive review! We're glad to hear that you had a great experience with our service department at Herb Chambers Toyota of Boston. We appreciate your kind words about Tereza and Sean, they are both awesome members of our team. Have a wonderful day!

July 12, 2023

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Employee Rating

The service was rapid, courteous, and professional as well as solving the mechanical problem with my car. More

by jres28
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jul 13, 2023

Herb Chambers Toyota of Boston responded

Thank you for the great review of Herb Chambers Toyota of Boston. We're so glad our team was able to resolve your issue. Drive safely and please don't hesitate to reach out if we can be of service again in the future!

July 12, 2023

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Employee Rating

Frustrated no loaners were available. If a car is going to take longer than 3 days, there should be some discount offered on loaner cars. More

by lxrtyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jul 13, 2023

Herb Chambers Toyota of Boston responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by these circumstances and will make sure we take this feedback into consideration moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

July 03, 2023

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Employee Rating

Give unnecessary service for charging customer, even as a long term customer. recommend much earlier needed service. More

by Tiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Jul 06, 2023

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm sorry to hear you're not satisfied with the service provided by our team. If there was any miscommunication or misunderstanding regarding the recommended services, please feel free to contact me directly so that I can make sure your concerns are addressed. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

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