Tereza Guzman
Tereza Guzman at Herb Chambers Toyota of Boston

Tereza Guzman

Service Advisor

Herb Chambers Toyota of Boston

32 Brighton Ave
Boston, MA 02134

4.4
92 Reviews
4.4

92 Reviews

Write a Review

92 Reviews of Tereza Guzman

April 18, 2024

Dealership Rating
Employee Rating

Herb Chambers Toyota of Boston Repair is high quality and very nice employees. Thanks to their good work, my 20 year old Toyota Sienna is going strong! Marilyn Day More

by VanCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Herb Chambers Toyota of Boston responded

VanCustomer, we're delighted to know that our team at Herb Chambers Toyota of Boston has been able to keep your Sienna running smoothly. Thanks for trusting us with your vehicle!

March 07, 2024

Dealership Rating
Employee Rating

On time, professional and friendly customer treatment. Comfortable lounge areas to wait. It’s a pleasure servicing my Toyota there. More

by iab8
Recommend Dealer
Yes
Mar 07, 2024

Herb Chambers Toyota of Boston responded

Thank you for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate your positive feedback and look forward to seeing you at your next visit!

March 05, 2024

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Employee Rating

Very pleased with the excellent service I received at this dealership! Wonderful service rep and technicians. More

by clbattaglia
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Herb Chambers Toyota of Boston responded

Hi C L Battaglia! We're delighted to know that you had an excellent experience with our service team at Herb Chambers Toyota of Boston! Thanks for the positive feedback.

March 02, 2024

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Employee Rating

AS ALWAYS IT IS A PLEASURE TO BRING THE CAR IN FOR SERVICE..................EVERYONE IS SO WELCOMING AND PLEASANT AND ONE CAN 'FEEL' THE DIFFERENCE IN THE RUNNING OF THE CAR! THANK YOU! S. HELEN M More

by HELENMIRIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Herb Chambers Toyota of Boston responded

We're so glad to know that you had a pleasant experience with our service team at Herb Chambers Toyota of Boston. It's great to see your car running smoothly after the visit! Thank you for sharing this positive feedback.

February 24, 2024

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Super long wait times for minimal service and they always try to upsell you and charge you more for stuff you don't need or can get cheaper eslewhere. More

by Ajv318
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 26, 2024

Herb Chambers Toyota of Boston responded

I'm sorry to read about your experience with the long wait times and feeling upsold. We aim for transparency in our services, so it's concerning to see we've left a different impression. I'd appreciate an opportunity to discuss this further with you if you're willing - please reach out at your convenience. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

January 22, 2024

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Sean and Dean are both wonderful and efficient. Always courteous and always on the ball. They are of huge value to the establishment More

by gleesonr
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Recommend Dealer
Yes

Other Employees Tagged: Howie Reske, Daniel Camara, Sean Cho , Dean Li

Jan 23, 2024

Herb Chambers Toyota of Boston responded

Gleesonr, it's great to know that Sean and Dean provided you with such efficient service at Herb Chambers Toyota of Boston. We appreciate your feedback!

January 09, 2024

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Employee Rating

Always feel welcome. I commend them for their wait area on the service floor. I miss those muffins though. Another thanks to Covit. They have a wait area down on the grou More

by DaForce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2024

Herb Chambers Toyota of Boston responded

We're glad to know you've had positive experiences with us at Herb Chambers Toyota of Boston. We appreciate your patience during busy times and we always strive for improvement. Your feedback is valuable, and we look forward to assisting you in the future when it's time for a new car!

December 15, 2023

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Employee Rating

Service is efficient. Staff is friendly. Work is somewhat on the expensive side but I’m most confident having Toyota doing most services. More

by Leh115
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Recommend Dealer
Yes
Dec 18, 2023

Herb Chambers Toyota of Boston responded

Hi Leh! We appreciate your feedback! It's great to know that you're pleased with our efficient service and friendly staff at Herb Chambers Toyota of Boston. We always aim for the highest quality in all we do, so thank you for trusting us with your vehicle needs.

December 14, 2023

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Employee Rating

I was informed by the receptionist and explained of the problem on my car. I received a video from the service technician Showing the problem of the car, this to me was awesome, great job. More

by Henniger1947
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Service Time
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Recommend Dealer
Yes
Dec 19, 2023

Herb Chambers Toyota of Boston responded

We're glad to know that you found our video service report helpful! Our team at Herb Chambers Toyota of Boston is always here to keep you informed about your vehicle's needs. Thanks for the great review!

November 15, 2023

Dealership Rating
Employee Rating

Very fast service and staff is very helpful throughout. Car feels better after the service. More

by GR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2023

Herb Chambers Toyota of Boston responded

Thanks for trusting the Herb Chambers Toyota of Boston team with your vehicle's service needs! We appreciate you taking the time to share this review and hope you won't hesitate to reach out if we can assist you again in the future!

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