Ted Boyd

Fast friendly & efficient. Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb More

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Terrible service. no ownership when problems arise. Unroadworthy. I bought a 2017 dodge ram 3500.first they gave me a inspection for a different vehicle that said it no ownership when problems arise. Unroadworthy. I bought a 2017 dodge ram 3500.first they gave me a inspection for a different vehicle that said it had a engine change lol oops.then when they gave me the proper inspection I was overjoyed with buying a great used vehicle from a honest shop like Kia Nanaimo. green stars on the whole inspection(I've got a copy) Three days later after the weekend camping with my two Young children I felt the front of the truck just wobbling and three visits to kia later they even came for a test drive with me and the sales manager Chris said he could feel it"he said turn it around and take it back to the shop"? Again Kia said I was Crazy!!I had it inspected elsewhere and low and behold brakes, balljoints past the point of safe shocks all unsafe,no ebrake lol and it leaked water through the roof once the rain came Bahahaha what a Joke they tried to not take any responsibility. I had to threaten with vehicle safety authority. they paid a bit for the balljoints and brakes I still had to pay an extra 4300 to do the upper balljoints because they were right at the limit were kia could get off on not doing them, thats the I've had the truck for three months (1 month in the shop)and now the trans needs to be pulled and they told me I'm beat . what a terrible scummy place. Go talk to Toyota or any other dealership these greasy managers will look for any way to get out of having any responsibility for your vehicle. Im pretty sure the one manager didn't tell the whole story to the head manager Dave Bare. they only want a sale. RUN AWAY. Your welcome. I have already steered many friends away from Kia now and I will in the future as much as possible They could have just made it right. Unfortunately I was a super nice fella the whole deal. I would never treat people the way you guys treated me , thankfully I had a inspection elsewhere. or Harris Kia would have just stuck me with the Issue. Just watch how they change once the cars purchased. I will never forget this experience Harris Kia Nanaimo its also Part of Harris Auto Group. if they run one store like this they will run all other the same. More

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It was a real pleasure dealing with Sara and the Harris Kia team. Sara was knowledgeable and was able to answer all of our questions. We had some personal issues on our part and the sales manager went well Kia team. Sara was knowledgeable and was able to answer all of our questions. We had some personal issues on our part and the sales manager went well beyond our expectations to make everything easy for us. Thank you again to Sara and everyone at Harris Kia!!!. More

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BUYER BEWARE!! 👎🏼👎🏼I had the worst possible BUYER BEWARE!! 👎🏼👎🏼 I had the worst possible experience with these guys and would give a -5 star rating if I could. In my opinion, they do not BUYER BEWARE!! 👎🏼👎🏼 I had the worst possible experience with these guys and would give a -5 star rating if I could. In my opinion, they do not give the Kia brand a good name. Outside of this negative review, I will also be reporting to the Vehicle Sales Authority on their lack of disclosure. As a first time buyer (Of a non used vehicle, for the start of a family) I was sold a demo vehicle at MSRP and was not told of its status at any point through out the entirety of the negotiation process— despite the numerous occasions to do so. Even when wondering what a DEMO was out loud, I was met with silence by their Sales Consultant. One of their Sales Managers kept calling me “brother” while throwing out random compliments and clearly wanted to make the sale, likely because demo vehicles are much harder to move and seeing me as the inexperienced type of customer to prey on. Knowing I had time constraints and was from out of town I’m sure helped as well. The woman in charge of finance offered me an extended factory warranty at a “discount” due to loyalty from my last vehicles lost coverage plan on trade in. After I accepted and when the time finally came for my projected APR (Which rose two times, finally settling @4.99%) as I was leaning towards declining, she told me “you will probably trade it in before the term is finished anyway.” So why would I NEED the extended warranty for an extra $2998 in the first place then?? Despite my gut feeling I accepted the deals in place because I liked the car, only in hindsight did I see the many warning signals. When I went to the GM for resolution to let him know that I felt a lot of buyers remorse due to their lack of disclosure, he accused me of not being able to afford the vehicle and kept up the premise that the vehicle was not used. Despite admitting that he himself had in fact been using it as his personal vehicle… Every time I get into this vehicle I will remember their nauseating treatment to me the customer. I would advise any person thinking of starting a family, elderly or young and inexperienced to stay FAR away and to give your business to a different dealership instead. I will be trading this vehicle as soon as reasonably possible, but in the mean time I will be stuck with the bad memory of this experience as I drive to work each day or buckle my soon to be newborn into their car seat. More

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Enjoyed the purchase.all staff involved were great. Look forward to our first Kia. Thanks again with the help selling my trade vehicle as well forward to our first Kia. Thanks again with the help selling my trade vehicle as well More

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Christine is a fun spunky chick, who knew her stuff. Went over everything quick and efficiently. Kept my wife and I engaged and explained everything very well to us. Listened to what we wanted and wasn't p over everything quick and efficiently. Kept my wife and I engaged and explained everything very well to us. Listened to what we wanted and wasn't pushy. Great experience with her. Thank you Christine. More

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