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Taylor McCarroll
Taylor McCarroll at 94 Nissan of South Holland
Refer Me

Taylor McCarroll | Page 3

Express Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

Contact Me
4.6
104 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

3 yrs, 2 mos

Languages Spoken

English English

4.6

104 Reviews

Write a Review

104 Reviews of Taylor McCarroll

January 18, 2024

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Employee Rating

I came in for an oil change just last thus week i noticed the smell of antifreeze and got the car in on tuesday and they discovered my radiator had cracked More

by Mr butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Tyler Roberson, Jacquelyn Vaughn

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Jan 20, 2024

94 Nissan of South Holland responded

Hi Mr Butler! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Dealership Rating
Employee Rating

It was just ok. .. appt times should be honored instead of 1st come, 1st serve... makes setting an appointment seem unnecessary if your just going to take who comes 1 More

by Lwoods1281
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Jan 18, 2024

94 Nissan of South Holland responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will go over with our service team about appointments and walk ins making sure which car should go first. We hope you give us a second chance to improve. Take care! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

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Employee Rating

I came in for oil change left out something wrong with my tire. I had to leave it for 2 1/2 More

by evelynbruce54
Recommend Dealer
No

Other Employees Tagged: Taylor McCarroll

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Jan 19, 2024

94 Nissan of South Holland responded

Hi Evelyn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Your next oil change and tire rotation are on us. We apologize this happened and hopefully you will give us a second chance. We would not want to see you go as one of our loyal customers. Hope to see you soon. Take care! Matt Sappenfield Owner Loyalty Manager

January 15, 2024

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Employee Rating

They didn't want to honor the warranty for the weatherstrip for the driver side front window so I had to call back to the dealership ,that was the only problem. More

by Steppin2damusic
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Jan 17, 2024

94 Nissan of South Holland responded

Thank you for letting us know about your recent visit to Nissan Of South Holland. We will use your review as an example to make sure that doesn't happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Matt Sappenfield Owner Loyalty Manager

January 15, 2024

Dealership Rating
Employee Rating

Fast , professional Fast professional and finished when promised, the only issue was leaving plastic on seats and steering wheel More

by GGreer1033
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Jan 17, 2024

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Matt Sappenfield Owner Loyalty Manager

January 15, 2024

Dealership Rating
Employee Rating

Taylor went above her job to answer questions regarding my door and its function. Thank you Taylor your Amazing and I Appreciate your Service. More

by mydumplings06
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Jan 17, 2024

94 Nissan of South Holland responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Matt Sappenfield Owner Loyalty Manager

December 11, 2023

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Employee Rating

They didn't put our glove compartment box back properly. We're missing our pineapple novelty that was hanging on our mirror. Made a complete mess of our truck. More

by marilynabraham01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 13, 2023

94 Nissan of South Holland responded

Hi Marilyn, we regret your most recent visit with us was not up to the standards we strive for. We will make sure our technicians keep the inside of your vehicle the same as you left it with us. Next time you stop in we will give you a free carwash inside and out. We hope you stay with us and give us another chance. Take care! Matt Sappenfield Owner Loyalty Manager

December 11, 2023

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Employee Rating

Great I had a wonderful experience at 94 Nissan. Great people to work with. Love it More

by GARLANDLAKISSA
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Dec 13, 2023

94 Nissan of South Holland responded

Garland, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 09, 2023

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Employee Rating

They gave me the impression that I mattered I think that Taylor went above and beyond on my behalf. More

by JMiller
Recommend Dealer
Yes

Other Employees Tagged: Taylor McCarroll

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Dec 12, 2023

94 Nissan of South Holland responded

Jmiller, we are so happy to read such a great review about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Take care! Matt Sappenfield Owner Loyalty Manager

December 07, 2023

Dealership Rating
Employee Rating

The staff are nice and would check in to let me know the wait time/car status. The snacks were good! More

by mdavis1899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The Cashier I don't remember her name

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Dec 12, 2023

94 Nissan of South Holland responded

Davis, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

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