Taylor Alvarez
Taylor Alvarez at Ford of Upland
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Taylor Alvarez | Page 6

Ford Certified Sales Consultant

Ford of Upland

1300 E. 20th Street
Upland, CA 91784

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4.8
71 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

Employee Video

4.8

71 Reviews

Write a Review

71 Reviews of Taylor Alvarez

July 16, 2022

Dealership Rating
Employee Rating

Dishonest and poor business practices combined with lack of experienced sales representatives and poor management make this a 1 star dealership. More

by Index Fasteners Inc
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Deborah Lara, Joe Grasso , Nevin Cordero

Jul 18, 2022

Ford of Upland responded

We sincerely feel for everyone who has ordered a vehicle and experienced a litany of challenges in this unprecedented time. Nearly every manufacturer has had their share of hurdles causing delays in orders at the factory level for a variety of reasons, mishaps with commodities, limited supplies, supply chain issues, numerous chip shortages, and more, leaving the dealers and consumers in the middle of the pinch point. Please be aware that dealerships do not set pricing. MSRP labels, which include pricing, are placed upon the windows at the factory before vehicles are shipped. There were no alterations in pricing, nor were any accessories added, or any surcharges placed upon this transaction. We understand your frustration; however, the dealership is not to blame for the adjustments in pricing, nor are we to blame for the time it takes to build the vehicles; we realize you placed this order in 2021 and experienced a model change during that time. None of these things are within dealership control. We sincerely wish you the very best and apologize for the issues you experienced.

Jul 20, 2022

Index Fasteners Inc responded

Communication is key. While the Nation has experienced an on-slot of supply-chain issues, at minimum, the dealer could have communicated with us throughout the year and a half, even if there was no information to present. We were treated as an annoyance at certain times when inquiring about our vehicle, eventually being thrown to additional sales reps. But, it's easy to pass the buck up to Ford corporate on this topic. Moving on to the "no accessories added". Aside from the $2,150 MSRP increase we experienced. The below was added at the dealer and yes, I have copies. When I inquired as to these additions below, which I did not request or order, the answer was "well, we place these on as a dealer policy"... - 3M Premium Shield Package $699.00 - Premium LoJack $1,695.00 - Nitro Fill Tires $599.00 It was a fight to get them to take them off as it was stated that they were already on the vehicle. Funny, because the manager came back in about 5 minutes and stated they were removed which begs the question, were they ever on in the first place. To sum it up, honesty and clear communication is all it takes. We experienced a severe lack of both.

July 15, 2022

Dealership Rating
Employee Rating

Amazing staff and sales people! Explained all of the features of my new car and how to operate them! More

by markluton
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deborah Lara, Alex Rodriguez, Joe Grasso , James Ekpo, Sam Fahkouir, Nick Figliomeni, Lawrence Garcia, Hakim Rahim, Christian Burke

June 28, 2022

Dealership Rating
Employee Rating

I’m very happy with my experience at ford of upland. Everyone was extremely helpful. Taylor is very knowledgeable and took all our concerns into consideration when searching for a new vehicle. More

by jongrasso101
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deborah Lara

Jul 06, 2022

Ford of Upland responded

We appreciate the feedback; there is a tremendous amount of information at the time of delivery, and it is not uncommon to not capture everything or have lingering questions. If you need further explanation regarding any of the features of your new vehicle, reach out or stop by, we want you to get the most out of your vehicle. Thank you again for your business. Pete

June 20, 2022

Dealership Rating
Employee Rating

Taylor was very professional and did a lot to help us out. We had one car in mind but stilled looked at other cars. He was able to tell us about every car’s different features. More

by t.martinez93
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nevin Cordero

June 15, 2022

Dealership Rating
Employee Rating

It was a very pleasurable experience the customer service was impeccable and the whole experience was first class I will be ordering a new company van again very soon thanks see you soon More

by leocordero586
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nevin Cordero

June 04, 2022

Dealership Rating
Employee Rating

Taylor Alvarez and the entire Ford of Upland staff were very friendly and helpful in getting me the deal I was looking for More

by kpcride187
Recommend Dealer
Yes

Other Employees Tagged: Joe Grasso

May 20, 2022

Dealership Rating
Employee Rating

Purchased a new Mach e and Taylor kept us in the loop and the delivery was flawless. More

by bkeegan490
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 20, 2022

Dealership Rating
Employee Rating

The sales department was polite and professional. The inventory for both new and pre-sale vehicles wad excellent. More

by Phillip
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nevin Cordero

May 13, 2022

Dealership Rating
Employee Rating

I had a great experience with the staff. Taylor, Russell, Jose, Stephen, and Uliana were great. They were able to work with me with the proper documents requested by my bank to get the 2 car More

by MICHAEL@ROUTE66RAC.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russell Schoenfeldt, Jose, Stephen, and Ulana

May 13, 2022

Dealership Rating
Employee Rating

Taylor did a great job keeping me in the loop of where my truck order was at.. He was very thorough on the order and it arrived just as ordered.. Top notch service is hard to find these days.. This why I dro More

by Mpkelsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The Finance lady made our day

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