Tanner Wrublik

EMERGENCY Visit . .... When in route from Albany, NY to Florida, I struck some debris on the highway and caused damage to my vehicle. Fortunately, I was able to drive .... When in route from Albany, NY to Florida, I struck some debris on the highway and caused damage to my vehicle. Fortunately, I was able to drive the vehicle to perhaps, the best VOLVO dealership I have encountered. I limped my 2019 Volvo S60 into the dealership and was met by Tanner Wrublik of the service department. After explaining my situation , Tanner ensured me he would get my vehicle in promptly (without an appointment) and hopefully facilitate quick repairs and get me on my way. The car went right into the shop and the damages were assessed. In no time at all, I was furnished with a video assessment/estimate of the damages. Unfortunately, my worst fears were imagined and my vehicle suffered catastrophic damages. Tanner continued to ensure me that he would assist me in anyway possible, seemed hopeful repairs could be made, and indicated he would do everything possible to work with the insurance company to get the vehicle fixed. Tanner facilitated a ride for me to a local car rental, I returned to transfer my luggage, etc. and was on my way to Florida in just an hour or two. Tanner was the ultimate professional, treated me like a life long customer, and it truly made a difficult situation palatable. Additionally, he indicated if my insurance company handled the situation quickly, it was likely my vehicle would be repaired by my return trip to NY. An insurance claim was submitted, an even though the dealership submitted a comprehensive video of the damages, the insurance claim required photographs of these damages. Consequently, I called the dealership to talk to Tanner about the same, was informed he was off that day, but was instructed to email Tanner and the service manager would be forwarded the email to address the issue. Service Manager Joe Devlin was a pleasure to deal with. Without hesitation, he promptly took a plethora of photographs of the damages, forwarded to my adjuster, and facilitated everything quickly and professionally even though such responsibilities clearly should not fall on the dealership. Mr. Devlin contacted me via directly and via email as well and ensured me if anything was needed they would work hard to make it happen. Again, I was treated as a lifelong customer not just a guy that walked into the dealership for the first time with a significant problem. Despite the excellent service I received from Tanner, Joe and everyone at Volvo of Silver Spring, my vehicle was deemed a total loss. Consequently, I knew I would have to return to the dealership on my way home to retrieve my license plates and some personal items for the vehicle. Tanner arranged with my insurance company to delay the towing of the vehicle for a couple of days, so I could stop at the dealership on my way home to get my belongings. Tanner arranged for my plates to be removed and place in the trunk of the car and made the vehicle accessible even though I would be arriving at the dealership after normal business hours. Tanner, Joe and everyone at Volvo of Silver Spring were professional, treated me as a valued customer, and should be considered, the model for VOLVO dealerships. I wish I lived closer, as I would definitely purchase and service my next vehicle from them. More

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Tanner was GREAT. He was friendly. He made the service quick and easy. No complaints He was friendly. He made the service quick and easy. No complaints More

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The Service team at Herb Gordon Volvo is second to none. They are responsive, courteous and very professional in their approach to doing business! They fully explain the work that needs to be done before co They are responsive, courteous and very professional in their approach to doing business! They fully explain the work that needs to be done before completing the work and complete the work in a timely fashion! More

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I received quick, professional service on my car . The quick wait time, MR Tanner WAS THERE TO ANSWER ANY QUESTION i HAD ABOUT MY CAR. Thank for all your help The quick wait time, MR Tanner WAS THERE TO ANSWER ANY QUESTION i HAD ABOUT MY CAR. Thank for all your help More

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We recently purchased a Volvo SUV from Volvo Cars of Silver Spring. We had a great experience working with Jacob and Alex and the rest of the team. Jacob was attentive, communicative, and helpful. The p Silver Spring. We had a great experience working with Jacob and Alex and the rest of the team. Jacob was attentive, communicative, and helpful. The process was transparent which was very important to our family. I had a lot of interactions with nearby dealers that weren’t sincere and didn’t listen to me and our needs—this is why we ultimately went with Jacob and the Silver Spring team. Volvo continues to earn our loyalty! More

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I purchased my Volvo a few years ago and have been working my service consultant , Tanner Wrublik, who is the most exceptional, experienced, professional, knowledgeable consultant I have ever worked w working my service consultant , Tanner Wrublik, who is the most exceptional, experienced, professional, knowledgeable consultant I have ever worked with! I have had many cars and many service consultants and by far Tanner is the BEST!!! He always finds ways to benefit me and save me the most ! I am very thankful that now I purchased my leased vehicle , I will be able to continue to work with Tanner for all my car needs ! More

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Tanner always provides excellent customer service. I can’t count on him to ensure I get what I need for my vehicle without over spending. I can’t count on him to ensure I get what I need for my vehicle without over spending. More

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Peter and Alex were great. We were in a very stressful situation where we found ourselves buying a new car unexpectedly, and they took great care of us. We ended up with a car We were in a very stressful situation where we found ourselves buying a new car unexpectedly, and they took great care of us. We ended up with a car we felt comfortable with and feel like we got a great deal. Peter is extremely knowledgeable and showed us how to get the most out of the cars features. They are both incredibly responsive and easy to get ahold of. I can’t recommend them both enough. More

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Very professional service. Havent had any issues with my car as I have service it here since my purchase over 4 years ago. Thank you. Havent had any issues with my car as I have service it here since my purchase over 4 years ago. Thank you. More

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I have purchased 6 Volvos from Herb Gordon and Jose has been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like m been my service consultant for decades. He is so professional and knowledgeable but he also goes above and beyond to help me with extra issues like managing my phone connection or talking me through questions not engine related while I’m driving! I’m thankful to be able to phone a friend. Jose! Thank you. More

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