The service was wonderful from the time I pulled up to
the service until I left. Everyone was so polite and professional. Tanner went above and beyond his service was just excellent.
the service until I left. Everyone was so polite and professional. Tanner went above and beyond his service was just excellent.
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by Orabgunter
Mar 22, 2021 -
Jim Hudson Lexus responded
Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Jim Hudson Lexus of Columbia, and we will certainly let Tanner know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
The staff were very professional and provided good
service. The only complaint I have was I reserved a loaner car and when I arrived, I was told there were no loaners available even though I was suppo
service. The only complaint I have was I reserved a loaner car and when I arrived, I was told there were no loaners available even though I was supposed to have one. I spent 3 hours at the service center (That's a lot of coffee!).
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by mike
Other Employees Tagged:
Len who serviced the car
Mar 19, 2021 -
Jim Hudson Lexus responded
Mike - I apologize for the mixup with regard to your loaner vehicle. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. Please reach out to the General Manager Robert Yeomans if this happened again in the future as sometimes we have loaners which were not returned as promised and we will find another solution as we always want you satisfied. We appreciate your understanding here and thank you for taking the time to share. If there is anything more we can do to assist you or improve your visit, please feel free to reach out to me directly. Best, Julie Plyler - Customer Relations Manager - 803-754-9500
Mar 19, 2021 -
mike responded
Thank you for addressing the situation. Your prompt response was appreciated. Mike
Clean, professional staff, timely service, knowledgeable
staff, Neat waiting areas, kind staff, respectful, on time, valuable, reasonable cost, state of the art service, five star dealership.
staff, Neat waiting areas, kind staff, respectful, on time, valuable, reasonable cost, state of the art service, five star dealership.
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by Tellysi
Mar 15, 2021 -
Jim Hudson Lexus responded
There are so many compliments in your review which we love! Thank you very much for choosing Jim Hudson Lexus of Columbia for your auto service needs.
Great Service!! TheLexus is a great car to drive and it
has many great features. I especially like the way they care for your car even with a clean up.
has many great features. I especially like the way they care for your car even with a clean up.
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by kellyroosevelt
Mar 03, 2021 -
Jim Hudson Lexus responded
Thank you for taking the time to review us, Kelly! We appreciate your business and are happy to hear that you are so confident in the Jim Hudson Lexus of Columbia team to get the job done. Drive safely, and we hope to see you again down the road!
Hands down the best quality and service in the area. All
team members are warm, courteous, and welcoming. My visit was short, sweet, and efficient!
team members are warm, courteous, and welcoming. My visit was short, sweet, and efficient!
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by AngTMc
Other Employees Tagged:
Jasmine Foreman, Last name Best
Mar 01, 2021 -
Jim Hudson Lexus responded
Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.
Tanner did an awesome ensuring all of my vehicle needs
were taken care of. Thanks Tanner for being a 5 star provider! Thanks for everything.
were taken care of. Thanks Tanner for being a 5 star provider! Thanks for everything.
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by IS350
Feb 24, 2021 -
Jim Hudson Lexus responded
It's great to hear that Tanner took such good care of you! Thank you for trusting Jim Hudson Lexus of Columbia with your business!
Tanner did a great job...professional, friendly. My only
criticism had nothing to do with him. It is the amount of time (roughly 3 hours) it took to do the work (replacing 2 TPS, 2 filters, general check up
criticism had nothing to do with him. It is the amount of time (roughly 3 hours) it took to do the work (replacing 2 TPS, 2 filters, general check up) which, with the exception of the filters, was work that I identified when making the appointment.
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by Andi.lopic
Feb 22, 2021 -
Jim Hudson Lexus responded
Thank you for sharing this feedback. We apologize for the delay you experienced and appreciate your patience throughout this process. It's great to hear that you received professional service from Tanner, and we look forward to assisting you in the future. Julie Plyler - Customer Relations Manager - 803-754-9500
Feb 22, 2021 -
Jim Hudson Lexus responded
Thanks for the great review in regards to Tanner. Please let us know if you need anything else in the future!
Tanner was very helpful when I brought my SUV in for
service. He took care of a small problem on another one of my vehicles first , so we could take that car for lunch while the SUV got a regular servi
service. He took care of a small problem on another one of my vehicles first , so we could take that car for lunch while the SUV got a regular service. Tanner was very responsive to my concerns.
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by Jay C Riley
Feb 18, 2021 -
Jim Hudson Lexus responded
Hi Jay - Thank you for taking the time to share! We appreciate your business and are thrilled to hear that Tanner went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Jim Hudson Lexus of Columbia!
Great to work with, amazing service. Felt like family,
very cared for and looked out for what needs my car needed and stuck with that
very cared for and looked out for what needs my car needed and stuck with that
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by Turboguy803
Feb 17, 2021 -
Jim Hudson Lexus responded
We are thrilled that our team made you feel like part of the family here at Jim Hudson Lexus of Columbia! Thank you for your business and thoughtful review. We hope to welcome you back for your future service needs!
Tanner is very knowledgeable and professional! I
recommend him to any individual who needs work done. He gets the job done thoroughly and with a smile on his face! Thank you, Tanner!
recommend him to any individual who needs work done. He gets the job done thoroughly and with a smile on his face! Thank you, Tanner!
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by Brooklynn Molina
Feb 17, 2021 -
Jim Hudson Lexus responded
Brooklynn, thank you for taking the time to leave us a review! We are so glad Tanner took such good care of you here at Jim Hudson Lexus of Columbia, and we will certainly let him know that you appreciate his help. We are proud that we earned your recommendation, and we look forward to your next visit!