Sylwester Brulinski | Page 19

Great Dealer I am going to the dealer for many years for service, it was time to change cars, and I met Enrique who helped me doing the process getting a new car, I am going to the dealer for many years for service, it was time to change cars, and I met Enrique who helped me doing the process getting a new car, the process was very good he is very knowledgeable about about Honda’s , overall I have great experience .thank you Enrique More

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2019 CRV0824 Rodney G has been an excellent salesman - effective and direct with so much kindness, respect and patient. I’ve been coming to this dealership and e Rodney G has been an excellent salesman - effective and direct with so much kindness, respect and patient. I’ve been coming to this dealership and every service has been great. More

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Great service dept. Very knowledgeable. Great service! Very knowledgeable and always quick service. Will continue to bring my car for service. Always professional and great customer servic Great service! Very knowledgeable and always quick service. Will continue to bring my car for service. Always professional and great customer service. Cannot wait until I need to buy another car! More

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Great leasing experience Got a quote online and received follow up email to make an appointment soon after. The entire process is smooth. The store is clean and bright. Sales Got a quote online and received follow up email to make an appointment soon after. The entire process is smooth. The store is clean and bright. Sales are friendly and very helpful. More

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Excellent service again. Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaini Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaining the work needed. Best of all, he worked with Honda Care to ensure the service was covered under warranty. And I didn't miss a beat as their waiting area was well equipped with a cubicle setup that allowed me to work from there while I wait. Thank you all at DCH Honda of Old Bridge for your professionalism!!! More

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ROBERT LEVINE EXCELLENT SERVICE, I HIGHLY RECOMMEND THE SALESMAN ROBERT LEVINE. MADE THE EXPERIENCE VERY ENJOYABLE. THE REALLY KNOWS HIS CARS. THE FINANCING PROCE EXCELLENT SERVICE, I HIGHLY RECOMMEND THE SALESMAN ROBERT LEVINE. MADE THE EXPERIENCE VERY ENJOYABLE. THE REALLY KNOWS HIS CARS. THE FINANCING PROCESS WAS SIMPLE AND NONE STRESSFULL More

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Lesson learnt; I won't be going back to this dealership I have been taking my car to this dealership for my service needs, based on my prior pleasant car buying experience with them. Though there are other I have been taking my car to this dealership for my service needs, based on my prior pleasant car buying experience with them. Though there are other Honda dealerships closer to home, based on my experience over the the past 3 years, this had been my preferred dealer, but that changed following my last visit. The CR-V needed oil change and tire rotation (service minder B1). The service agent (mis)informed me that at 30K miles, the transmission fluid needs to be replaced. Having had no reason to disbelieve him, I consented. He then also told me that the rear differential fluid needs replacement and also, that one of my rear tires had a nail in the sidewall and needs replacement and recommended that I replace both the rear tires. I decided to hold off on these and asked him to skip those. Its been a few weeks and I am yet to find an evidence of that nail, by the way. When I got home that day, I checked the owner's manual, which says the transmission fluid needs to be replaced at 30K miles only if the vehicle is towed behind a motorhome. The following day the service agent sent me a text message asking if everything was satisfactory and if so, he would send me a survey. I responded, informing him it was not, what he told me was incorrect and that he should nevertheless send me the survey. When I did not get back a response, I sent another message re-iterating the same and yet, no response. Amanda from customer service left me a voicemail with a similar message, but I was unable to reach her, after calling a couple of times. I did not leave her a voice mail. What I have realized is from this experience is, the survey is sent only to those customers who do not have a complaint. Needless to say, lesson learnt; I am not going back there. And if I decide to buy another Honda vehicle in the future, it will be from a different dealership, based on this service experience. More

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ALWAYS A TOP NOTCH EXPERIENCE I've been a long time customer of DCH Academy Honda for multiple reasons. First, Robert Levine is a trustworthy professional who does his homework on I've been a long time customer of DCH Academy Honda for multiple reasons. First, Robert Levine is a trustworthy professional who does his homework on the nuances of the vehicles. His friendly attitude makes for a comfortable experience and it continues throughout the purchase/lease process. He's always available for you to answer any follow-up concerns or questions, no matter how minute. Second, the Admin. staff are helpful, engaging and act as a team along with sales. Finally, my experience with the equally friendly Service Dept. has always been great. I've never been disappointed. Overall, a terrific experience and never have a doubt about recommending this dealership, especially using Robert as the intro. More

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Always comfortable with Jerry Bruno Jerry always treats me with respect and honestly and is very knowledgeable. He sold a car to my daughter and she said she would buy another car from h Jerry always treats me with respect and honestly and is very knowledgeable. He sold a car to my daughter and she said she would buy another car from him again. It's a pleasure to do business with someone who makes you feel comfortable. More

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