Dealership Experience
29 yrs, 5 mos
Industry Experience
29 yrs, 5 mos
93 Reviews
Write a Review93 Reviews of Susan Cota
April 21, 2024
Steingold always has fantastic customer service, whether it’s buying a car or having service. Highly recommend this dealership and have been buying cars from them for almost 20 years. it’s buying a car or having service. Highly recommend this dealership and have been buying cars from them for almost 20 years. More
Other Employees Tagged: Stephen Bernardo, Richard Lavallee
March 31, 2024
My wife and I needed to get a car and there wasn't a question of where we were going to purchase it because of our good experience in two previous purchases. If you purchase a car at Steingold it's a gr question of where we were going to purchase it because of our good experience in two previous purchases. If you purchase a car at Steingold it's a great thing to remember and everyone that you deal with makes you feel special. I can't say enough good things and others that have had dealings there say the same thing. Regards John & Carol Kiepler More
Other Employees Tagged: Michael Bernardo, Stephen Bernardo, Richard Lavallee, Brian Mchayle
February 18, 2024
This is the first Volvo I have bought, and I was convinced that the team at Steingold were the one's I wanted to make my first purchase from. Dealing with Mike Bernardo from the sales team I felt wa convinced that the team at Steingold were the one's I wanted to make my first purchase from. Dealing with Mike Bernardo from the sales team I felt was truly honest, knowledgeable and was exceptionally willing to work with me. Speaking with others there from the service department and managers, convinced me that this was the only Volvo dealership I wanted to deal with. It was more like dealing with friends then dealing with a business. Thank you Steingold Volvo for one of the best automobile buying experiences I have ever had. More
Other Employees Tagged: Michael Bernardo, Manny Bernardo, Stephen Bernardo, Richard Lavallee, Brian Mchayle
February 01, 2024
I love Steingold Volvo, this is my 5th purchase ! ! Stephen has helped with all aspects of my purchases from day one! The service department is wonderful as well! I come from Connecticut to purchase ! Stephen has helped with all aspects of my purchases from day one! The service department is wonderful as well! I come from Connecticut to purchase and service my cars. More
Other Employees Tagged: Stephen Bernardo, Richard Lavallee
December 24, 2023
I have been with Steingold for a while. They provide great service and never let me down They provide great service and never let me down More
Other Employees Tagged: Michael Bernardo, Stephen Bernardo, Richard Lavallee, Brian Mchayle
December 13, 2023
Great people in every department. Excellent service - both administratively and technically. My favorite cars. The best combination! Excellent service - both administratively and technically. My favorite cars. The best combination! More
Other Employees Tagged: Michael Bernardo, Stephen Bernardo, Richard Lavallee , Jennifer Jaime
August 19, 2023
We think of Stephen almost as a son and, after 11 cars, Steingold is our "go to" place for automotive needs. Steingold is our "go to" place for automotive needs. More
Other Employees Tagged: Michael Bernardo, Manny Bernardo, Stephen Bernardo, Richard Lavallee , Lesley Bernardo is the "face" of the store and makes personal friends of all.
August 07, 2023
The best car and best dealership I have had the pleasure of doing business. Brian was excellent. of doing business. Brian was excellent. More
Other Employees Tagged: Michael Bernardo, Manny Bernardo, Brian Mchayle
June 28, 2023
Steingold is wonderful. Brian was very knowledgeable, kind, and genuine. He made the trade in a breeze. He guided me through every step. I never felt rushed. I would definit Brian was very knowledgeable, kind, and genuine. He made the trade in a breeze. He guided me through every step. I never felt rushed. I would definitely recommend Steingold and Brian! More
Other Employees Tagged: Richard Lavallee, Brian Mchayle
May 30, 2023
Purchased my car from Steingold and have brought my car there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine light and the same issue "evap valve" code came up. Last year I had the same code and it was fixed and covered under the manufacturer warranty, this year it was covered by my extended warranty. I have no problem with paying the deductible since that is what I signed up for, the problem was how they handled the situation. When I first brought my car in for the check engine light I asked if this would cost me anything and I was told no. Then, when the work was done, they said it would cost $100. I said that I specifically asked if this would be free before any work was done. Again, I would be ok with paying the $100 since it was a miscommunication, but Susan Cota got very defensive and showed no customer service in how she handled the situation making sure to prove that she was right saying "nothing is ever free" even though a year ago it was free to me because it was covered under manufacturer warranty. All I was looking for was a little compassion for the situation as I feel I was misled and maybe an apology for the confusion. In the end, I will be taking my service elsewhere and it is sad that this all could have been avoided if a little customer service could have been used from someone who works in the service department. More