Scott was super helpful and communicative during the
buying process. He also explained the features of my new car, so I can make the most of it!
buying process. He also explained the features of my new car, so I can make the most of it!
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by ang778
Mar 31, 2024 -
Honda of Lincoln responded
We are so glad that we had the opportunity to work with you, and that Scott could make this a top-notch experience. We look forward to continuing to serve you in the future!
Good quick professional service without any problems.
Took care of everything quickly and got me on my way.
Took care of everything quickly and got me on my way.
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by CODYHARRIS68
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2024 -
Honda of Lincoln responded
Hi Cody:
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Lincoln!
Service department makes scheduling and visit seamless.
Staff communicates updates via TM as yo wait. Professional in every way.
Staff communicates updates via TM as yo wait. Professional in every way.
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by Rick123
Service Price Transparency
Feb 29, 2024 -
Honda of Lincoln responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Overall, most people here value their customers.
Just bought my 2nd car, and service A+
Just bought my 2nd car, and service A+
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by Mary Miller
Jan 21, 2024 -
Honda of Lincoln responded
Thank you for your very kind review, Mary. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Lincoln.
Great service as always.
Never disappoints. Everyone is friendly and gives you the best service.
Never disappoints. Everyone is friendly and gives you the best service.
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by ChrisR
Service Price Transparency
Nov 05, 2023 -
Honda of Lincoln responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Chris, and we are thrilled that you found your experience with us here at Honda of Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else.
Great dealership!
We purchased our vehicles there since 2008- 5 in all. Serviced them all there, also. Erica is very helpful and knowledgeable in picking out the vehic
We purchased our vehicles there since 2008- 5 in all. Serviced them all there, also. Erica is very helpful and knowledgeable in picking out the vehicle to best match our wants and needs. She has always followed up to be sure we are well satisfied. Calvin is thorough with all necessary paperwork. Both give us a relaxed feeling with zero pressure! Great people, great place to do business!
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by kdczarnick
Jul 25, 2023 -
Honda of Lincoln responded
Thank you so much for your wonderful review! We are thrilled that Erica and Calvin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Honda of Lincoln!
Over the past several years I've overlooked several screw
ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a strugg
ups by this service center which has been several, tools left in the engine several times even csusing damage, things left undone. It's been a struggle to trust these people. Last Saturday was the last straw, went in for an oil change and a tire fix. They claim the tire was unrepairible, said they had the same tire so I trusted them, wrong thing to do! They put on a higher priced tire not even the same manufacturer. They were closing has I walked out and seeing all the charges they added on. DONT TRUST THESE PEOPLE THEY WILL SCREW YOU. Sunday morning come out their new tire flat I went through the roof, another screw job from Honda of lincoln. Called and got their answering machine and left a very colorful message. That afternoon at a BBQ party I get a call from Jeff Williams service manager screaming at me (on speaker phone for all to hear) about my message. No apologies no bring it in we'll fix it right, none of that happened. In fact honda of lincoln has flat out refused to fix the problem. If you go to their service center you do it at your own risk.
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by stormtiger123
Service Price Transparency
Jul 13, 2023 -
Honda of Lincoln responded
At Honda of Lincoln, we take a tremendous amount of pride in the quality of our repairs and how we treat our customers. I'm extremely proud of my staff and the effort that we put into helping each of our customers every day. We are not above making mistakes from time to time, as the human element is alive and well, however we try very hard not to. That is not a true statement at all about screwing our customers. We go above and beyond every day and help our customers by going out to their homes and helping jump start their vehicle, going out to listen to an intermittent noise they may be having or helping them with the cost of the needed repairs. Also, about the tire. You and Darrin had a conversation about the Tiger Paw tires and he specifically told you that we do not carry them, he also recommended that you replace all 4 tires or at least 2 of the tires because all 4 tires were at 4/32" and you told him to just replace the one tire with a Yokohama tire that we carry. My staff is always very accommodating to you and always very friendly with you when you come in for service. As per your voice mail that you left me it was the most disrespectful voicemail I have ever received after working here for 32 years. My wife was sitting in my office, and she was absolutely appalled by your demanding tone and the disrespectful cursing language you were using. I was absolutely raising my voice at you; however, I was not using the cursing and disrespectful language that you were using towards myself and my staff. All you would have needed to do was to call me and let me know what had happened, and that it was frustrating. I would have been over to your house at 7:30 with a jack and jack stands. I would have taken the tire off your Element and repaired or replaced it for you and taken care of you as we do for all our customers. However, that was not what you decided to do. You decided to leave a horrible disrespectful voicemail. You have been a customer of ours for many years, which we have very much appreciated. At times you are very kind and respectful, like when you brought us supplies to stay safe during covid, which was very much appreciated by our staff. Then there are times like Sunday when you decided to leave that horrible message. Every time you don't get exactly what you want you to become angry and disrespectful just like you demonstrated on Sunday. We do not need to work with customers like that and will not. Working with customers that choose to work with us when situations arise or when things do not go as planned is what we appreciate and want to do. Best of luck with your future service and maintenance needs as we will not be doing them here anymore. I will also be sending you a refund check for the cost of the tire that you paid for on Saturday so you can get it repaired elsewhere.
Sincerely
Jeff Williams
Service Manager
Honda of Lincoln
Great service.
Never disappoints to use Honda of Lincoln. Service people are wonderful to work with.
Never disappoints to use Honda of Lincoln. Service people are wonderful to work with.
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by Chrisr101010
Service Price Transparency
Jul 03, 2023 -
Honda of Lincoln responded
We are very happy to have provided you with such a positive experience!
Friendly.
Efficient. Reviewed work completed. Reasonably priced. Appreciate having transport service available if needed. Would recommend.
Efficient. Reviewed work completed. Reasonably priced. Appreciate having transport service available if needed. Would recommend.
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by Elaine.thiel18
Jun 23, 2023 -
Honda of Lincoln responded
Thank you for the great review. We're happy to hear you had a great experience.
Honda of Lincoln, has the best service department in
Lincoln. Sue, goes above and beyond to help with any situation. Erica my salesperson is exceptional. She is informed, kind, and someone I can call
Lincoln. Sue, goes above and beyond to help with any situation. Erica my salesperson is exceptional. She is informed, kind, and someone I can call a friend.
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by William.tuckercleaning
Jun 15, 2023 -
Honda of Lincoln responded
We are so happy to hear Sue, Erica and the rest of our team has continued to provide you with the excellent customer experience that you deserve. Thank you for sharing and we look forward to seeing you again next time.