Sue Wegleitner | Page 2

Renewal My lease was expiring. Went in to buy out the car and after looking at all options decided to lease again. Our salesman Matthew was very patient and d My lease was expiring. Went in to buy out the car and after looking at all options decided to lease again. Our salesman Matthew was very patient and did a good job. More

by degehunnel Verified Customer Verified Customer

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Purchase sportage Igor was professional and helpful . He assisted making the purchase very speedy which was very much appreciated, Sue and Craig made sure I was well Igor was professional and helpful . He assisted making the purchase very speedy which was very much appreciated, Sue and Craig made sure I was well taken care of. More

by wieremann5 Verified Customer Verified Customer

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Excellent service, fast, friendly, and inexpensive Everyone had a smile, very friendly, fast with the oil change, and other fluid changes, and car wash! Found the waiting room with coffee. Water, and s Everyone had a smile, very friendly, fast with the oil change, and other fluid changes, and car wash! Found the waiting room with coffee. Water, and snacks. More

by D.REDDING1 Verified Customer Verified Customer

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Car shopping made fun! Car shopping is time consuming and overwhelming. Our experience was great and all those we worked with were so nice and low-pressure and fun people. Car shopping is time consuming and overwhelming. Our experience was great and all those we worked with were so nice and low-pressure and fun people. They bent over backwards to make everything come together! More

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Buying first Kia On a very busy night, Scott provided great service from the beginning to the end searched the inventory until we found the exact model and color we w On a very busy night, Scott provided great service from the beginning to the end searched the inventory until we found the exact model and color we wanted, required just right. Very attentive to our needs got us an excellent deal. More

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They were very friendly We found Phil and Craig to be very helpful and courteous in the purchase of our new Sorento. And Sue was helpful on the technical end of the deal. F We found Phil and Craig to be very helpful and courteous in the purchase of our new Sorento. And Sue was helpful on the technical end of the deal. Found Brian to be professional and friendly as regards the financial transactions. More

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Brought car in for a cracked gas tank I brought my car to KIA because I had a diagnostic test done with another automotive place and was told I had a cracked gas tank. I wanted the dealers I brought my car to KIA because I had a diagnostic test done with another automotive place and was told I had a cracked gas tank. I wanted the dealership that sells the vehicle to replace it since it had to do with gas, which is “DANGEROUS”! Conversation with KIA Me: I had brought my car in to have them check for a cracked gas tank because a dealership had done a diagnostic test telling my there was. Kia said they still needed to run their own diagnostic test and called me to confirm there was no crack in the tank but there was $1200 in other issues. I fixed those issues to pick my car up and get home to still smell gas. I call Kia back and they take a second look at my car and called to tell the technician missed the cracked gas tank... Luther Nissan Kia It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed service decision. It sounds like your vehicle needed more than just the repaired fuel tank. Now your vehicle should be in great shape. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com Me: I only fixed the requested maintenance issues because your technician guarantee I did NOT have a cracked gas tank. I would have only fixed the gas task of found on the initial visit. Luther Nissan Kia Unfortunately, Amanda, there are no guarantees with diagnostics. We tried to save you money by not fixing the gas tank, it did not show that it needed it. Also, we gave you that repair for less than originally quoted to help since you had other repairs that came up. We do try our best to make things right. We do hope that your vehicle will give you many more maintenance free miles. Take Care Me: Well it didn't make it right. My first visit you missed the problem with my car (which was the thing I asked you to check) and the parts I did end up fixing cost $250 and you charged $750 for labor... These where recommend maintenance items from your technician. When you charging that much for labor I would expect your mechanic tech to catch the crack in a gas tank (seeing how that's what I was told somewhere else and I took my car to the dealership who should specialize in their own brand of vehicals). I don't think giving someone $100 of a second visit to your service department a discount... I PAID $750 in labor the first time. Your company scams people and the worst part is you don't care. I ran a hotel for 15 years and I always made things right with a customer because I wanted their return business. SOUNDS LIKE THEY REALLY CARE!?!?! More

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Oil Change Scheduled an oil l change for my 2011 Kia Sorento on line which was very easy to set up. They took my car right away at the schedule time and finis Scheduled an oil l change for my 2011 Kia Sorento on line which was very easy to set up. They took my car right away at the schedule time and finished in less time than planned for. Adam, the service manager, came out and gave m a review of other service items I might need to plan for in future with pricing estimates and probable time lines. Coupon for free car wash was an added bonus. Over all great service...and good coffee! More

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Luther Nissan Kia is the only place I trust We have bought 4 cars (Kia and Nissan's) from Luther Nissan Kia in Inver Grove Heights. We Love Sue Wegleitner!!! Honest, straightforward, hard worki We have bought 4 cars (Kia and Nissan's) from Luther Nissan Kia in Inver Grove Heights. We Love Sue Wegleitner!!! Honest, straightforward, hard working, and we really like her personally as well. It is the only place I trust to work on my car. Mike is Great!!! They always do the extra things I would have missed, and the cost is equal or less than quoted. We drive a lot further then we have to, and past other Kia and Nissan dealers to go to Luther in Inver Grove Heights. Larry More

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Easy leasing experience This was my first time leasing a vehicle, and I found the perfect vehicle for it! Everyone from sales to finance did a great job explaining the optio This was my first time leasing a vehicle, and I found the perfect vehicle for it! Everyone from sales to finance did a great job explaining the options on the car, the leasing terms, what to expect, etc. I will be returning when my lease is up! Thank you. More

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