Steven Taylor-Watts
Steven Taylor-Watts at Koons Ford of Annapolis
Refer Me

Steven Taylor-Watts | Page 2

Service Advisor

Koons Ford of Annapolis

2540 Riva Road
Annapolis, MD 21401

Contact Me
4.6
55 Reviews
4.6

55 Reviews

Write a Review

55 Reviews of Steven Taylor-Watts

March 08, 2024

Dealership Rating
Employee Rating

Dropped my car off the night before for the HVBJB recall. There was a minor issue with flushing the battery coolant which added a day therefore 4 stars instead of 5. No issues with car after it was returned. More

by KPSHEEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 01, 2024

Dealership Rating
Employee Rating

When I went to pickup my truck, and it was brought around to me, the driver who brought my truck, as well as much truck, reeked of marijuana. Very disappointed in this happening More

by NIKE-GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 01, 2024

Koons Ford of Annapolis responded

Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during your recent visit to pick up your truck. Our team takes all feedback seriously, and instances like this are not reflective of the standards we strive to uphold. We hold our staff to the highest professional standards, and behavior that compromises our customers' satisfaction and safety is unacceptable. Rest assured, we are taking immediate steps to address this issue internally and ensure that it does not happen again in the future. Please know that your feedback is invaluable to us as we continuously strive to improve our services. We appreciate your understanding and the opportunity to make this right. If you have any further concerns or would like to discuss this matter further, please feel free to contact us directly. We are committed to regaining your trust and providing you with the exceptional service you deserve. Thank you for your understanding.

February 25, 2024

Dealership Rating
Employee Rating

Super easy and very organized team at Koons. Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle More

by CKAYSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2024

Dealership Rating
Employee Rating

Very helpful, very informative, got the work done in the scheuled time. Whole staff's great. More

by TOMGREEN423
Recommend Dealer
Yes

February 18, 2024

Dealership Rating
Employee Rating

Steve Watts did an excellent job working 6 of my fleet truck through for recalls More

by rcarlisle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 17, 2024

Dealership Rating
Employee Rating

Great service without a long wait, and my service advisor was extremely professional. All the staff in Koon’s service are great!! More

by SHIRLEY.BURRELL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 09, 2024

Dealership Rating
Employee Rating

Excellent and prompt service, with a short wait time for normal maintenance. The waiting area is very comfortable, complementary drinks and sbacks. The staff is very friendly. More

by WIL.UTSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 02, 2024

Dealership Rating
Employee Rating

Steve expended the extra effort to ensure my recall experience was a smooth process with minimal hassle. Kudos. More

by CMFRITTS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 20, 2024

Dealership Rating
Employee Rating

Got next-day appointment, took care of all my issues. I dpn;t like the idea of forcing people to write 15 words. More

by WILLHANDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Matson, Earl Mosby, Mike Treas , Mike Kegley

January 06, 2024

Dealership Rating
Employee Rating

I brought my vehicle in for a factory recall they preformed the work and had it done when they said they would More

by TIM.EDNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
2
...

Dealership Inventory (312 Vehicles)

new 2024 Lincoln Corsair car, priced at $47,400
2024 Lincoln Corsair
new
Infinite Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Transit-350 car, priced at $88,829
2024 Ford Transit-350
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2024 Ford F-150 car, priced at $92,065
2024 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
used 2018 Ram 1500 car, priced at $33,595
2018 Ram 1500
used
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
new 2024 Lincoln Nautilus car, priced at $67,370
2024 Lincoln Nautilus
new
Gray Metallic exterior
Automatic
All-wheel Drive
new 2024 Ford Transit-350 car, priced at $88,829
2024 Ford Transit-350
new
Oxford White exterior
Automatic
Rear-wheel Drive