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Steven Malbouf
Refer Me
118 Reviews
I started working in the auotomobile industry in December 1996, soon after serving in the united States Marine Corps infantry for four years. I live in Lowville NY and enjoy racing dirt bikes in the summer and riding snowmobiles on the Tug Hill during the winter with my son. I love helping my customers purchase or lease new or pre owned vehicles every day and look forward to helping you. thanks and have a great day.
Read moreDealership Experience
15 yrs, 9 mos
Industry Experience
27 yrs, 5 mos
Languages Spoken
English
118 Reviews
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118 Reviews of Steven Malbouf
March 15, 2024
I definitely recommend this dealership, everyone there is very helpful and made sure i got the rate I wanted and in my new vehicle in a timely manner. very helpful and made sure i got the rate I wanted and in my new vehicle in a timely manner. More
by dawsonmead74
Verified CustomerOther Employees Tagged: Jessica Allen, Jon Keggins, Matthew Spencer, Tim Everson, Matthew Saunders, Tyler Cummings, Joshua Cummings , Charles Dibble
Helpful 
January 25, 2024
This was the fourth vehicle I’ve purchased from Waite Toyota. I’m extremely happy with the entire experience. Everyone was a pleasure to work with. Toyota. I’m extremely happy with the entire experience. Everyone was a pleasure to work with. More
by CRISTIN.OBRIEN
Other Employees Tagged: Matthew Saunders
January 21, 2024
I wasn't thrilled, they're not up front and transparent about some aspects of the process about some aspects of the process More
by shenenr192
Other Employees Tagged: Tim Everson
January 18, 2024
They are helpful in answering questions, friendly & professional. Bought my 1st car there in 1976 & just went back to buy what will probably be my last car. Toyotas are great cars!!!! professional. Bought my 1st car there in 1976 & just went back to buy what will probably be my last car. Toyotas are great cars!!!! More
by marmo8
October 22, 2023
Steve was a pleasure to work with. Great communication. Great experience. Would highly recommend Waite Toyota! Great communication. Great experience. Would highly recommend Waite Toyota! More
by brian.westwind
Other Employees Tagged: Matthew Saunders
October 11, 2023
They made the process simple and stress free and got me into my new vehicle quickly! Couldn't be happier with my new car. into my new vehicle quickly! Couldn't be happier with my new car. More
by imullin8931
Other Employees Tagged: Jessica Allen, Jon Keggins, Matthew Spencer, Tim Everson, Matthew Saunders, Tyler Cummings , Charles Dibble
October 04, 2023
Second vehicle I’ve purchased from Waite Toyota. Second time being a satisfied customer. Never have I dealt with a dealership pretty much perfect to include the service department. Second time being a satisfied customer. Never have I dealt with a dealership pretty much perfect to include the service department. More
by MDNUSTAD3
Other Employees Tagged: Matthew Spencer, Matthew Saunders , Dan Perry Service Department
September 07, 2023
We are totally happy & satisfied with the great service, help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Wa help & guidance we received from Waite Toyota staff. We look forward to meeting again as we take advantage of your services ! Thank you to all at Waite's!! More
by HORTONFAMILYFARMS
August 31, 2023
I purchased a 4Runner ($40k) a couple of months ago at Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poor Waite Toyota in Watertown. I live 2 hours away, and let them know that I chose to work with them over my local dealer because I had been treated poorly in my past purchase. The process went quickly, and we negotiated a price and a few items that needed to be fixed on the vehicle. The Salesman needed to obtain the title on the vehicle which took about a week., then he let me know we could meet to sign paperwork. Due to my scheduling, I could not return until the first week of the next month (which was only a week away). He plainly said that it needed to be done by month end because they needed the sales for that month. I wanted to help them out, so I adjusted my work schedule and made it down right before month end. When we met to sign the paperwork, the price was incorrect based on our negotiations. I pointed this out to them and they had to edit all of the paperwork to make it correct. If I had not said anything, they would have overcharged me! When I took the vehicle home, I noticed that they had not buffed out the scratches to the roof and door handles and there was still a chip in the windshield (it had been raining day I drove it home so it was difficult to notice). I immediately called the Salesman and communicated this to him. He agreed that they would take care of this for me and he forwarded me to the service department. Long story short, after a few weeks of me calling, I was able to finally speak to the service department and they communicated to me that they did not have the equipment to fix the scratches or the chip in the windshield. I then spent several weeks trying to get ahold of the Salesman and the Sales Manager. I spoke to the Sales Manager once and he agreed they would help me, but wanted to wait for the Salesman to return from his day off so we could work out a plan. I never heard back from either of them despite numerous calls. I am a single woman who works full-time and lives 2 hours away. I was not treated as a new customer who just spent 40K and went out of her way to ensure they made the sale in time. I am still waiting for my issue to be resolved. More
by Courtney LaPointe
Other Employees Tagged: Justin Waite
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