Steven D'Alterio
Steven D'Alterio at Pacifico Ford

Steven D'Alterio

Service Advisor

Pacifico Ford

6701 Essington Avenue
Philadelphia, PA 19153

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4.6
105 Reviews

Dealership Experience

35 yrs, 1 mo

4.6

105 Reviews

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105 Reviews of Steven D'Alterio

June 06, 2026

Dealership Rating
Employee Rating

Service provided was excellent and the service advisor was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 More

by Guardian6843257464
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

April 17, 2026

Dealership Rating
Employee Rating

excellent service , i’ve been a customer for over 20yrs , extremely friendly and knowledgeable technicians More

by edmundpollitt
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Watson, Sean Mellon

Apr 22, 2026

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 01, 2026

Dealership Rating
Employee Rating

This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al More

by bpwortham61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2026

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Employee Rating

Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. More

by Richard.rhames
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

November 29, 2025

Dealership Rating
Employee Rating

Went in for an oil change but I also needed an alignment they keep in touch with me along the way . I was in and out in no time More

by DeeDee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 03, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 15, 2025

Dealership Rating
Employee Rating

I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. More

by James J Riordan Jr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 22, 2025

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

October 15, 2025

Dealership Rating
Employee Rating

Worst ever , did not do what o paid for , truck came back dirty , no one called me to inform me of what was going on I had to call keep truck for 6 days and over the weekend More

by Kevin.osullivan
Service Price Transparency
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Recommend Dealer
No

September 27, 2025

Dealership Rating
Employee Rating

excellent service professional technicians , appreciate that they send customers a detailed video of their work More

by edmundpollitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 19, 2025

Dealership Rating
Employee Rating

The service was very professional and in a timely manner, I am very pleased with the professionalism the staff displays with the service that they all provide. More

by Painter18$
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee , Terry Morrison

Sep 24, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 06, 2024

Dealership Rating
Employee Rating

Mr. Morrison was very prompt and professional attending to my questions and concerns. He was patient with me and made every effort to get me the answers I needed. He was very accommodating and exceeded my More

by actingupnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Keene, Terry Morrison

Sep 23, 2024

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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