Steve Zion Sr | Page 12

AMAZING Customer Service We have purchased several family cars from Toyota of Wallingford over the years. Most recently we purchased a Matrix and continue to be amazed with th We have purchased several family cars from Toyota of Wallingford over the years. Most recently we purchased a Matrix and continue to be amazed with this awesome dealership. Steve Hernandez gave us impeccable customer service and really helped us find what best suited our needs. Bill DiChello was enormously helpful in the financial office, and Bob Olson has really accomodated us with servicing our older car, a Yaris (which has 175,000 miles and is still going strong!) Steve Zion, Jr. has incredible integrity and goes above and beyond for customers. We recommend them so highly and we are so grateful for all they have done for us! More

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Reasons I keep going to this dealership We have bought several cars from this dealership. We never received any pressure from the salesmen on buying a car. The entire staff is very friendl We have bought several cars from this dealership. We never received any pressure from the salesmen on buying a car. The entire staff is very friendly and helpful. These people are also very easy to deal with and still very helpful after the purchases were made. The service department is excellent and they are also easy to deal with. They listen to your concerns and treat you like one of the family.This is why I brought my sister here to lease a car. Richard Astorino, Sr. - North Haven More

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How Did This Dealership Win a Customer Satisfaction Award? I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and h I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and have been repeatedly underwhelmed by the service department. I've lost count of how many times the service associates have been cocky and condescending. I dread going there so much that I usually send my poor husband so that I don't have to deal with them. The incident that compelled me to write a letter directly to the owner of the dealership, to Toyota Corporation and to write this review was precipitated by a call I made to the dealership on December 30, 2015 in order to schedule service. I received a recording that stated all the service techs were busy and my call would be returned. A short time later, my call was indeed returned by someone who identified himself as "Steve". I explained to "Steve" that I believed that I needed 2 new tires, but I had an additional matter to discuss. I detailed a rather unsettling incident that had occurred while I was pumping gas. I had inadvertently opened the van's sliding door. The sliding door retracted all the way back and the gas door became wedged underneath the sliding car door. This left the gas door mangled and bent and I am no longer able to close the gas door completely. It is my understanding that as a safety precaution when the gas door is open, the sliding door is not supposed to open. I explained to "Steve" that I have had the car for a little over 5 years and did not believe I was under warranty anymore. He put me on hold and verified that indeed the door should not have opened and stated it would still be covered since the door was faulty. I asked Steve to call me when the part was in, so that I could make sure this was fixed during the same visit as my tire replacement on January 18. When I hadn't received a call back almost 2 weeks later, I asked my husband to call "Steve". This was January 12. Steve reiterated that the part was there waiting for installation and reiterated to my husband that it was indeed covered. Imagine our surprise when my husband and I show up for our scheduled appointment only to be told the part is not there and they know nothing about it or why we would be told it was covered! This the point where I demanded to speak to a manager, and was directed to the Service Manager, Vern Fortin. Before being handed off to Fortin, the service tech makes the comment "they say they talked to Steve" and tells us "Steve only answers the phones". As you can imagine I am livid at this point and now I am face to face with Fortin, another employee that does not possess a "customer first" attitude. Fortin was only concerned with getting the car checked in so he could look at the door and asserted "how could "Steve" tell you he is going to fix the gas cap without knowing if there is something wrong with the door". My husband pointed out that we weren't asking them to fix the sliding car door. The promise was to replace the mangled gas door. Knowing we weren't going to get any further with this conversation we allowed them to check the car in and were told we would be called when they had a chance to examine the door. An hour or two later Fortin called my husband to confirm that the door was indeed faulty and none of it would be covered. The dealership was reneging on the promise to replace the gas door! There is a clear lack of integrity on display at this dealership. I do not appreciate being lied to. I was told "Steve" would be reprimanded for telling us this would be covered. I was also told that "Steve" doesn't recollect having these conversations with my husband and I. What ever happened to "the customer is always right"? That is clearly not practiced at Toyota of Wallingford. 3 of my co-workers overheard my conversation with "Steve" on December 30 and when I got off the phone I expressed how pleasantly surprised I was that I didn't have to put up a fight and that it was going to be repaired at no charge. You can imagine their surprise when I returned to work on January 19 only to tell them about the completely negative experience I actually encountered when I brought the car in for the promised fix. To add insult to injury, I later discovered that my power doors and power hatch were no longer operable. I was already completed annoyed with them and then I had to contact the dealership yet again to determine why these items were no longer functioning! It turns out that they left 2 switches in the off position when evaluating the door issue and never turned them back on. Lousy attention to detail and more unnecessary aggravation for me. To say I am disappointed would be an understatement. I wasn't sure how far from the top this unacceptable behavior/treatment of customers extended, so I sent a certified letter to the owner, Steve Zion, thinking he would surely care about how this matter was handled. Unfortunately, it has been 2 weeks and he has not bothered to contact me in order to address this matter. More

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Friendly hometown sales and service I have been going to this dealer for almost 10 years. Buying my car was easy and hassle/ gimmick free. They offer alot of free extras for purchasing y I have been going to this dealer for almost 10 years. Buying my car was easy and hassle/ gimmick free. They offer alot of free extras for purchasing your vehicle, oil changes, tires, batteries and roadside assistance. Many friends still question why take it to the dealer for service, well they are friendly, courteous and pretty reasonable. They offer rides to and from dealer also. I will continue to use this dealership with the purchase of my next car. I would highly recommend them to family and friends. More

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Great Dealership I have a Toyota Tundra, and I just got a brand-new 2016 Toyota Corolla. It's my second car. I love it! This dealership is very help-ful and satisfying I have a Toyota Tundra, and I just got a brand-new 2016 Toyota Corolla. It's my second car. I love it! This dealership is very help-ful and satisfying. Great service, and more. More

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Excellent place They are excellent to deal with. I wouldn't go anywhere else. Best deals and customer service. So friendly Have great prices Always prompt with serv They are excellent to deal with. I wouldn't go anywhere else. Best deals and customer service. So friendly Have great prices Always prompt with service More

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Excellent experience from start to finish. Eric Levine was a pleasure to work with. He made the whole process easy and stress free. The dealership was top notch from top to bottom, inside and o Eric Levine was a pleasure to work with. He made the whole process easy and stress free. The dealership was top notch from top to bottom, inside and out. Highly recommend buying a car there. More

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A great experience Mike is the best. This was my first time leasing. He was not only knowledgable but he really cared that I was comfortable in my decision and made sure Mike is the best. This was my first time leasing. He was not only knowledgable but he really cared that I was comfortable in my decision and made sure I was informed every step of the way. Overall fantastic experience. THANK YOU MIKE!! More

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Just Love buying Toyota Cars at this Dealership!!! I gave this dealership an excellent rating because I always have an excellent experience every time I go there. Everyone is very helpful and cares abo I gave this dealership an excellent rating because I always have an excellent experience every time I go there. Everyone is very helpful and cares about the customer. I bought 13 cars from here and have great relationships with the employees. I will always come here and I'm going to get my son to come too. Nothing but the best at Toyota of Wallingford!!! More

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Great experience Best experience at a dealer. Fair with pricing on new car and trade-in. Quick and easy. Made the purchase quite easy. Second car I bought from CJ. He Best experience at a dealer. Fair with pricing on new car and trade-in. Quick and easy. Made the purchase quite easy. Second car I bought from CJ. He was great. More

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