Steve Tacke

Even though I was not purchasing a Mercedes but a used Acura TLX from their trade in lot. I wanted to thank Steve Tacke of Lynnwood Mercedes Benz for the exceptional customer service from one CSR to anoth Acura TLX from their trade in lot. I wanted to thank Steve Tacke of Lynnwood Mercedes Benz for the exceptional customer service from one CSR to another CSR! BTW Steve has changed my opinion of "car sales people". More

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Called in to confirm availability of a new 4x4 Sprinter with Steve my saleman. He confirmed it was available so I agreed to pay MSRP and they required a non-refundable $6500 deposit. Seemed really high but with Steve my saleman. He confirmed it was available so I agreed to pay MSRP and they required a non-refundable $6500 deposit. Seemed really high but I gave him my credit card info they ran my card and I bought it! Next day I was told that they did not want to sell to me & my business (Sprinter Upfitter) because of who we were? Spoke to Steve, the GSM manager & the GM of the store and they were all rude and short and would not sell the vehicle to me(at full MSRP!). They told me they would refund my $6500 non-refundable deposit and were going to sell this to someone else! I was blown away! Would definitely NOT recommend this Mercedes-Benz dealership. I'm shocked at the unprofessional manner in which they choose to conduct business. I would be embarrassed if I was the owner of this establishment. There are a lot of other Mercedes-Benz Sprinter dealers we have purchased multiple Sprinter Van's from with awesome customer service. Don't limit yourself to these guys! Shop around. More

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