Steve Reich

No longer a car buying customer. Went to the dealership late Thursday evening to inquire about a particular vehicle that I was interested in. They worked up the deal But I had a vehic Went to the dealership late Thursday evening to inquire about a particular vehicle that I was interested in. They worked up the deal But I had a vehicle I wanted to trade and I didn’t have it with me. So I brought the trade in the next day and had it appraised then came back with an offer which, in my opinion, was low. So I went back to work. Then I called the salesman a little later and asked whether they can come off the vehicle price or give me more for my trade-in. I told the salesman I would come buy the vehicle tonight. He called me back and said no we can’t deal I said that’s it “no counter offer, nothing”? He said, let me talk to manager & I’ll call you back. He called me back and left a message and said I have some numbers or something like that so I went in after work. I caught the salesman on the way out the door going home.We went back to his desk and he told me that the deal from the night before was a deal for that night and that night only because of a certificate that they get from General Motors they use for an extra thousand dollars off. He continued “So, if you want that vehicle now, it’s going to be $1000 more”. So in a nut shell I couldn’t even buy the vehicle for what they offered me 24 hours ago. If they would’ve told me that they were using a certificate and that if I didn’t buy it that night that it was going to go up $1000, I wouldn’t be writing this review right now because I would’ve had a clear understanding. However, the salesman knew that I was leaving and coming back the next day with a trade. I was a lloyal customer since 1992 and I haven’t bought a new Vehicle from any other dealership in 25+ years. I walked out that night thinking WOW! Walked in on Thursday night a lifelong customer and walked out Friday night looking for a new dealership. More

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