Steve joined the team at Secor early in 2019 and enjoys every aspect of his role as Finance Manager. Steve strives to make every transaction smooth and efficient so our clients can get on the road to enjoy their new vehicle. Our goal is to make every interaction a truly exceptional experience. Steve enjoys spending time with his friends and family when he is not at the dealership. Stop in soon to meet Steve and the rest of the team at Secor Volvo!
Read moreDealership Experience
5 yrs, 6 mos
Languages Spoken
English
181 Reviews
Write a Review181 Reviews of Steve Matters
March 11, 2020
Great experience Everyone was very friendly and made buying my car quick and easy! Steve Plona really knows his cars! Have bought a car there before and would do it Everyone was very friendly and made buying my car quick and easy! Steve Plona really knows his cars! Have bought a car there before and would do it again. More
Other Employees Tagged: Stephen Plona
March 09, 2020
professional staff Julie was really professional cared about my needs. She is awesome. She explained to me about the service on my new Mitsubishi outlander. Julie was really professional cared about my needs. She is awesome. She explained to me about the service on my new Mitsubishi outlander. Thank you William Chapman More
Other Employees Tagged: Julie Mei , Juan Feliz
March 06, 2020
My first volvo I have just leased my first Volvo and had a very good experience with my sales rep, Steve Plona and the dealership. It was a pleasure to work with Ste I have just leased my first Volvo and had a very good experience with my sales rep, Steve Plona and the dealership. It was a pleasure to work with Steve. He was very informative, instilled trust and was not pushy, which I greatly appreciated. Also had a very good experience with the finance person and the transaction was clearly understand and efficient. More
Other Employees Tagged: Stephen Plona , John, the manager
February 13, 2020
Good experience. It was pretty much like every other car dealership. They want to get the most for their car and give you the least amount for your trade in. I reall It was pretty much like every other car dealership. They want to get the most for their car and give you the least amount for your trade in. I really don’t like to hassle so I agreed to the trade in deal even though other parties offered me more for my car. Diane Gebhard and Steve Plona were particularly helpful and congenial. More
Other Employees Tagged: Stephen Plona, Diane Gebhard , Rob Dupont
February 06, 2020
Negotiating and purchasing a car can be a stressful experience however the team at Secor did a really good job to understand our needs. Our 1st contact was with Rob in Internet sales who answered all q experience however the team at Secor did a really good job to understand our needs. Our 1st contact was with Rob in Internet sales who answered all questions and facilitated negotiations; Diane in sales and Steven in finance had everything ready for us when we arrived. Some minor concerns were quickly addressed. I deducted 1 Star as the CPO inspection report indicated paint was inspected by the service tech yet Diane noticed several chips on the bumper. These really should have been taken care of by service. Unfortunately the parts department didn’t have touch up paint in stock; we were told it would be mailed. More
Other Employees Tagged: Diane Gebhard , Rob Dupont
February 03, 2020
My purchase experience was terrific. I dealt mostly with My purchase experience was terrific. I dealt mostly with John Hamilton by emails, picked out the vehicle of my choice, he worked out my payment plan My purchase experience was terrific. I dealt mostly with John Hamilton by emails, picked out the vehicle of my choice, he worked out my payment plan, absolutely received everything I asked for seamlessly. Paperwork was ready when I walked in, all I had to do was sign some paperwork which the finance person Steve Matters guided through with ease. Then met with Stephen Plona for a quick and thorough tutorial and on my way I went. I would definitely use Secor Volvo again, even if I had to drive over an hour to get there. Bottom line, I found the car I wanted, and the service everyone Hope's for when purchasing a vehicle. Thank you! Penny Mitchell-Rogers Westfield Ma More
Other Employees Tagged: Stephen Plona , John Hamilton
January 17, 2020
Excellent Steve P was as good as you can get. Friendly, attentive, and looking to please. His knowledge of product is extensive and useful in helping the consum Steve P was as good as you can get. Friendly, attentive, and looking to please. His knowledge of product is extensive and useful in helping the consumer make the correct decision. Satisfied! More
Other Employees Tagged: Stephen Plona
January 16, 2020
XC60 Service Secor Volvo is thorough and does the job right. An added perk?....love the detailing of vacuum and car wash - when you spend what you do on a Volvo, Secor Volvo is thorough and does the job right. An added perk?....love the detailing of vacuum and car wash - when you spend what you do on a Volvo, it's great to get that kind of treatment - small item that does big things for customer loyalty! More
Other Employees Tagged: Eric Weiss , Alex Sadler
January 05, 2020
Outstanding Buying Experience Owning a small business, it is difficult to take the time to go car shopping. We were looking for a vehicle for my wife, and I was doing the advance Owning a small business, it is difficult to take the time to go car shopping. We were looking for a vehicle for my wife, and I was doing the advance search. Secor Volvo advertised a used XC70 that appeared to be a great fit. When I went to test drive, my first impression was that the car was in excellent condition. However, I needed to have my wife test drive it, and we are a 25 minute drive from the dealership. Our sales rep Steven Matters offered to extend our test drive, take the car to our business, and have my wife test drive it. We did, she loved the car, and the deal was completed. Two days later the car was ready to pick up. It was detailed and ready to go. We have owned many cars over the years, but this Volvo is the nicest and most comfortable we have owned. After the first week of ownership, my wife really enjoys driving it. We are thrilled with the car. I would buy a Volvo again, and Secor is my first choice. More
Other Employees Tagged: Rob Dupont, Anthony Gonci
December 06, 2019
Lotus Evora Experience It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything eas It is really easy doing business with the folks at Secor. Their focus is on customer satisfaction, and they bend over backwards to make everything easy and to be helpful. They definitely understand the importance of repeat business. I will definitely be back when looking for another car in the future. The review did not have an option to select Lotus, so I selected Volvo to submit the review. This should be corrected. More
Other Employees Tagged: Stephen Plona , Frank Foley