Steve Lancaster | Page 6

Unbelievable Patience and Amazing Support The first time I met Brice Ernst and spoke to him I felt an instant rapport. He was friendly, helpful, and it was very clear that he knew his product The first time I met Brice Ernst and spoke to him I felt an instant rapport. He was friendly, helpful, and it was very clear that he knew his products well. He was very sincere in wanting to help me find the car that would be right for me. He answered my endless questions patiently and honestly. If he was unsure about something, he'd check to make sure that his answer was correct. I appreciate and respect that. I had a difficult time letting go of my much loved 2002 Honda Accord. Although I saw a Civic that caught my eye and would be my 5th Honda, I hesitated. Brice showed me other cars and we drove them and talked about their pros and cons. As is obvious I have a very difficult time making a decision and have to take my time, leave and come back. Not once did I feel pressure from Brice to make a decision. When I finally did make the big decision Brice reminded me that I could come back as often as I needed and he'd answer whatever questions I had as I got used to my new car. He is and has been true to his word. I have been back several times. Brice has always found the time to help me with whatever questions I had. Just knowing that I can really come and ask and get the answer is amazing.I'm very appreciative. The team work and easy pleasant interactions with Brice, Steve Lancaster and Matt Baillie were great. The whole experience of trading my car, choosing and buying another Honda wasn't easy. But because of the patient and respectful way I was treated, my experience buying a car at Honda West was excellent. I don't know how any part of the whole transaction could have been improved. Thank you. More

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Great service, awesome deal I met with Steve,Gabe and Matt and they were all extremely helpful and efficient. I absolutely love my new car and they were great at listening to my I met with Steve,Gabe and Matt and they were all extremely helpful and efficient. I absolutely love my new car and they were great at listening to my needs and helping me find the best car I could find in my price range. Highly recommended! More

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I WILL LOVE TO GO BACK AGAIN NEVER HAD SEEN PEOPLE LIKE THIS BEFORE MR. RAY MR. STEVE MR. GABE MR. JEREMY EXCELLENT CUSTOMER CARE I WILL SAY CHECK THIS PLACE FOR ANY TYPE NEVER HAD SEEN PEOPLE LIKE THIS BEFORE MR. RAY MR. STEVE MR. GABE MR. JEREMY EXCELLENT CUSTOMER CARE I WILL SAY CHECK THIS PLACE FOR ANY TYPE OF VEHICLE THANKS MEET SINGH ECONOLODGE TABER AB More

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One bad week with a happy ending After being in a car crash that left me car-less, stressed and in pain I was faced with having to purchase a new car for the family. After spending m After being in a car crash that left me car-less, stressed and in pain I was faced with having to purchase a new car for the family. After spending many of hours researching cars all over the city I finally settled on wanting to test drive the Honda Accord Crosstour. I was hesitant at first but the service I received was amazing and helped out in the whole process. I would definitely recommend Honda West to family and friends as they where easy to work with and help accommodate me in the short time frame I had to find a newer car. More

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5 star used car sales Great experience working with Wayne, Brice, Steve and Gabe. Easy to deal with, no pressure, knowledgeable, friendly, accommodating, exceptional servic Great experience working with Wayne, Brice, Steve and Gabe. Easy to deal with, no pressure, knowledgeable, friendly, accommodating, exceptional service. I have now bought three vehicles from the Honda West store in the last 11 years (2 used and 1 new) and see no reason why the next purchase won't be there as well. More

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new 2007 nissan altima The service at Honda West was amazing. Zane and Steve were a big help, they were able to help me with what I wanted and give me a good deal. The service at Honda West was amazing. Zane and Steve were a big help, they were able to help me with what I wanted and give me a good deal. More

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Amazing Experience I had purchased a new vehicle from Majed 10 years ago, and because he impressed me so much at that time, I have continued to deal with him. In Novemb I had purchased a new vehicle from Majed 10 years ago, and because he impressed me so much at that time, I have continued to deal with him. In November, my youngest daughter purchased a vehicle and this past week, my older daughter purchased a vehicle. We are sincerely grateful to the Honda West Team (Majed, Steve and Gabe) for making us feel that we were priority customers, and going ABOVE and BEYOND to help my daughters find a trustworthy vehicle. It is refreshing to find a dealership who truly cares and who values our business and respects us as customers. The professionalism, respect, courtesy, and honesty in how we were treated during their recent purchases is an understatement. This was a VERY POSITIVE experience for these young ladies - and I'm confident that they (and us) will continue to purchase vehicles from this dealership. Gabe (Finance Dept) was very patient and articulate in explaining the loan information, warranty and insurance options and took the time to answer all of our questions, never once making us feel silly for asking for clarification. It was indeed a pleasure to deal with you all!! This purchase was an ENJOYABLE experience, not stressful in the least! I would recommend them to everyone who may be looking for a vehicle - you can trust them!! (In fact, I WILL be recommending them to everyone I know)!! It is WORTH the trip to Calgary to deal with such an incredible team who truly work 'together' to make every customer feel appreciated. Connie, Courtenay and Shelby More

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Excellent Experience! Above and Beyond! The Honda West Team that helped us, led by Steve Lancster and Matthew in finance, went above and beyond to make our car buying experience enjoyable an The Honda West Team that helped us, led by Steve Lancster and Matthew in finance, went above and beyond to make our car buying experience enjoyable and stress free. They were extremely friendly, knowledgeable and accommodating and bent over backwards to ensure our satisfaction and peace of mind! They helped us in every way imaginable! I would strongly recommend Honda West to anyone. More

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hoda west is the best so far The salesman, Jeff, is very nice, professional and patient. The whole team is great to deal with. Honda west provided a loaners car to me before the d The salesman, Jeff, is very nice, professional and patient. The whole team is great to deal with. Honda west provided a loaners car to me before the delivery. Overall it's great to work with Honda west. More

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Pleasantly Surprised My Wife and I purchased a Ford Edge from Honda West. We found the Honda West dealership experience far superior to the Ford Dealerships we visited. Th My Wife and I purchased a Ford Edge from Honda West. We found the Honda West dealership experience far superior to the Ford Dealerships we visited. The price was fantastic and the no haggle culture was refreshing. The car almost looks new. Thanks Steve and Gabe. More

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