Steve Hess
Steve Hess at Two Rivers Ford
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Steve Hess

Service Advisor

Two Rivers Ford

76 Belinda Pkwy
Mt Juliet, TN 37122

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23 Reviews
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23 Reviews

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23 Reviews of Steve Hess

September 29, 2023

Dealership Rating
Employee Rating

The best dealer in Tennessee. I won't shop anywhere else. The go way beyond to satisfy. More

by jeffreymgoforth
Recommend Dealer
Yes
Oct 02, 2023

Two Rivers Ford responded

Thank you so much for this great review! We definitely go the extra mile for all of our customers and potential customers and we appreciate the great feedback and your business!

June 22, 2022

Dealership Rating
Employee Rating

Matt Barker, Tom Phillips, and Kenny were prompt, accurate, and friendly from reservation time all the way thru delivery. I would highly recommend Two Rivers Ford to anyone. More

by darryn.martin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Phillips, Kenny Fitzpatrick

Jun 24, 2022

Two Rivers Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Two Rivers Ford Inc. If you have any further questions, please don't hesitate to reach out! Take care!

June 16, 2022

Dealership Rating
Employee Rating

Lonnie Fox went above and beyond to get me my dream car! He was super helpful and knowledgeable! I will definitely ask for Lonnie F when looking for my next vehicle! Two Rivers is the best, hands down!! More

by Mapicelli2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2022

Two Rivers Ford responded

Thank you so much for telling us about your excellent experience. Lonnie is a good one!! See you on the road, and let Ian know of we can ever assist you in the future.

May 14, 2022

Dealership Rating
Employee Rating

Excellent service! The whole team created a wonderful buying experience for my new Bronco! Tim Stampley was awesome! Reggie, Lee, and the service team were all very hel More

by Jyhaynes
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reggie Hardiman , Tim Stampley, Lee

May 18, 2022

Two Rivers Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 23, 2022

Dealership Rating
Employee Rating

Steve Hess was our service advisor and he was very professional and nice. He kept us advised how the work was going on our Fusion. Thank you, Steve More

by sjjajj@sbcglobal.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2022

Two Rivers Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Two Rivers Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

December 12, 2021

Dealership Rating
Employee Rating

Chris Taylor, the service writers and mechanics are always exceptional. They take time to do it right and always advise you of any other issues they come across. In my opinion, the service department More

by Ljirik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Taylor

Dec 16, 2021

Two Rivers Ford responded

Thank you so much for the 5 star review and the kind words about our service department. Our motto is to always do it right, and always communicate with the customer. We appreciate you taking note of our efforts!

November 13, 2021

Dealership Rating
Employee Rating

Great to do business with as always. Nothing hidden ever and always straight forward. I highly recommend. More

by tkmarkus
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Phillips, Kenny Fitzpatrick

Dec 05, 2021

Two Rivers Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2021

Dealership Rating
Employee Rating

Always there to help. Very accominating. We have dealt with other dealers, no comparison. Tom Phillips is the best salesman More

by Phillslagle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Two Rivers Ford responded

Thank you so much for these kind words. We truly appreciate you, and we will make sure to pass along the compliment to Tom. He's a good one for sure!

September 23, 2021

Dealership Rating
Employee Rating

Friendly staff, fast, efficient, knowledgeable service. A great place to buy from and get service on your car. I drive 50 miles to get this service and pass other dealerships on the way! Thanks! More

by lcmckvl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Phillips

Sep 24, 2021

Two Rivers Ford responded

We can't tell you how much this means to us! Thanks for being a loyal customer and for travelling the extra miles to see us. We promise we will always go the extra mile for you-- and for all of our customers. Thanks for taking the time to leave this review. We appreciate you!

September 17, 2021

Dealership Rating
Employee Rating

16 years and counting! This dealership continues to provide outstanding customer service. Steve Hess and Kenny F are great to work with. More

by Gila06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kenny Fitzpatrick

Sep 21, 2021

Two Rivers Ford responded

Thanks for your business for the past sixteen years. We are so happy to have earned your trust and your loyalty. Thank you!

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