Steve Ellis | Page 10

Owner Steve was excellent as he always is in providing great service to his customers. Everything was delivered as promised to me. I think that this survey Steve was excellent as he always is in providing great service to his customers. Everything was delivered as promised to me. I think that this survey is ridiculous that it has to be at least 25 words. This is a royal pain the butt and a waste of my time!! More

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911 C4S Maintenence I brought my 2015 C4S in for its first oil change. The service department was awesome, Steve made sure I had everything I needed including a loaner. I brought my 2015 C4S in for its first oil change. The service department was awesome, Steve made sure I had everything I needed including a loaner. I cannot say enough positive things about Rusnak Porsche service and Sales (Dan Gibbs). Keep up the great work! More

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Simple, pain free 40k service appointment We took our Cayenne in for our regularly scheduled service visit. It all went the way it should. No issues, problems or surprises. All done in one da We took our Cayenne in for our regularly scheduled service visit. It all went the way it should. No issues, problems or surprises. All done in one day. More

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911S Service Visit Steve was courteous, professional, and knowledgeable. Recommended service I needed versus trying to 'sell me' on a list of items. This type of approac Steve was courteous, professional, and knowledgeable. Recommended service I needed versus trying to 'sell me' on a list of items. This type of approach is always appreciated and makes me become a return customer. More

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No AC No radio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigatio On one of the hottest days of the year my Porsche Cayenne began acting up first the air conditioning system failed followed by the radio and navigation system becoming inoperable. Without an appointment I brought my car to Rusnak Porsche. Where I was greeted by the service department who listen to my problem assured me that it would be corrected as soon as possible. I was given a loaner car a brand-new 2015 Cayenne loaner at no cost. Within a few hours I was notified of the repairs needed at the time expected to be approximately two days. My car had a leak and flooded the backside of the dash with windshield washer fluid. Sorting out some key components and sensors which had to be replaced. My car was returned the next day completely clean and dry as if it had gone through and complete detail shop the radio and air-conditioning systems work as new. Thanks again to Steve and all the staff the mechanics at Rusnak Porsche Westlake More

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Consistently Great Service Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say a Rusnak Westlake's Service Department consistently does a great job for us. I trust them completely, and that's not something I have been able to say about any other dealership's service department in my nearly 45 years of driving / car ownership. More

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You have a great team to give a wonderful experience in purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tre purchasing a new vehicle (in this case, a beautiful 2014 Cayman)! Sales: Randy is a friendly, knowledgeable, "no-pressure" salesman that spent a tremendous of time with my wife and I to explain all details of the new car and the options. Robert Watkins helped explain the financial options in our situation (we are semi-retired with "fixed" income). We really appreciate his patience. Mark and Adam is always there to greet us as friends. Mark: We appreciate your trust allowing us to drive the new Cayman S without any restrictions a month ago. Steve is a jewel in the service department. His knowledge and patience, It's a pleasure to know him! Alex in service is a down-to-earth mechanic that knows the complexities of Porsches. He is friendly and always does his best to make me happy when it comes to the modifications and repair. This is the FOURTH vehicle I purchased from Rusnak. Besides the three Caymans, twenty years ago, I bought a used Nissan "Z". Thanks all for making this a "painless" and exciting experience. More

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Excellent service from the team, a vast difference compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. compared to my more local choice of Porsche dealer. Will now switch to Rusnak despite the longer drive. More

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Steve Ellis gives terrific, personal attention. He listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. listens to my concerns and makes every effort to resolve them in the most reasonable manner. He cares deeply about giving the best service possible. I feel that he is my advocate in working with the technicians to keep the service bar high. His interface contributes significantly to my joy of Porsche ownership. Thanks, Steve. More

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I brought in my 2012 Panamera for a problem with the fuel filler door. I walked in and spoke to Steve and showed him the problem. He immediately called the parts department to see if they had the part to fix filler door. I walked in and spoke to Steve and showed him the problem. He immediately called the parts department to see if they had the part to fix the door. They did have the part in stock. Steve told me it would be repaired in an hour or so. Since I live close to the dealership, I walked home. in an hour Steve called me and said that the repair was done. I returned to Rusnak, signed my name on the work order, and drove home. How's that for excellent service! Rusnak is the best. More

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