Steve Bloomer | Page 3

Got very competitive price on '08 Pre-certified Honda Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and m Odyssey during summer '11. During an early 1st snow a few months later, we noticed the rear defroster only worked at the top of the rear window and made a service appointment. Steve's team concluded the defroster's grid had missing spots that would have been impossible to test during the summer. It was probably due to the original owner's magnet breaking down the connections. Although a pre-cert warranty does NOT cover this component, Steve followed through with a customer-first spirit and did the right thing by replacing the rear window. This is not always the case during these bottom line first times, so I appreciate him looking at the problem as if it was his car. Please keep up the great work! More

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Took the time to test drive the car to find the problem Took the time to test drive the car to find the problem Price for repairs less than other shops in the area Another time picked up and dropped o Took the time to test drive the car to find the problem Price for repairs less than other shops in the area Another time picked up and dropped off car at my office when I had important meeting Estimates always close to final invoice Have referred numerous friends More

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