Steve Bednar and the rest of the team did a fantastic job
, very professional, no pressure, total honesty transparent transaction and very knowledgeable on the products. I would highly recommend.
, very professional, no pressure, total honesty transparent transaction and very knowledgeable on the products. I would highly recommend.
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by smithgc52
Apr 26, 2022 -
Crown Hyundai responded
Thank you so much for your positive review and recommendation! Offering a smooth, pressure-free experience is always our goal, and we are delighted that Steve and the team provided you with nothing less. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with!
Great experience compared to other dealerships.
No hidden charges or fees at the last minute. Steve Bednar worked well with us using his experience and professionalism. Thank you Steve!
No hidden charges or fees at the last minute. Steve Bednar worked well with us using his experience and professionalism. Thank you Steve!
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by Rick Hughes
Apr 12, 2022 -
Crown Hyundai responded
Rick,
Thank you for sharing the positive experience you had with Steve! We are so glad that he took great care of you throughout your visit. We wish you safe travels and we hope for an opportunity to work with you again in the future!
Steve Bednar Was very helpful with getting us into the
car we wanted A+ Experience
car we wanted A+ Experience
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by bobbyrod6
Mar 22, 2022 -
Crown Hyundai responded
Thank you so much for your positive review! We appreciate the opportunity to work with you, and we are so glad that Stephen provided you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!
The sales person Steve Bednar was great, finance manager
Mark handling financing was great, process was easy from purchase to financing.I love my Hyundai Tucson Hybrid
Mark handling financing was great, process was easy from purchase to financing.I love my Hyundai Tucson Hybrid
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by theriteone51
Mar 10, 2022 -
Crown Hyundai responded
We are so glad that Steve and Mark could get you into a vehicle that you love- while providing you with a smooth and efficient experience! We greatly appreciate the opportunity to work with you. Thank you so much for your positive review. We wish you the safest of travels in your new ride!
I purchased a Genesis GV70 from Steve Bednar and he was
extremely helpful throughout the entire purchase process. He ensured I learned all the features on the car and answered all my questions thoroughly.
extremely helpful throughout the entire purchase process. He ensured I learned all the features on the car and answered all my questions thoroughly. My family and I have purchased over 6 vehicles from Crown Hyundai and are continually pleased with our experience every time. We highly recommend Crown Genesis.
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by hollymspayde
Mar 08, 2022 -
Crown Hyundai responded
Thank you so much for your excellent review! We are honored by your continued business, and we are pleased that Steve and the team could consistently provide you with a top-notch experience! It is our pleasure to assist you in any way possible. On behalf of the entire team- we wish you the warmest congratulations on your new vehicle!
Steve did a good job in getting information when I
requested it .My problem was a brand new Genesis had a brake fluid leak and the car needs new parts .I am still waiting on the parts two weeks later.
requested it .My problem was a brand new Genesis had a brake fluid leak and the car needs new parts .I am still waiting on the parts two weeks later.There we’re no loaners so I had to rent a car to be reimbursed I hope.This car should never been allowed out of the dealership with this type of problem.I have contacted both Hyundai and Genesis cooperate offices regarding this mishap.Hopefully I will see my car before the end of this month today being March 2.No word from crown GM or any other representative in past week.That speaks for itself about customer service.
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by Mattcathmax
Other Employees Tagged:
G.R. Tarr
Mar 08, 2022 -
Crown Hyundai responded
Mr. Costello,
Thank you for taking the time to leave a review of your experience with our company. We disagree with your review, and we certainly do not deserve it.
Your vehicle went through an extensive pre-delivery inspection before you received it. Everything was checked out and in perfect working order.
When you called your sales rep Steve Bednar the next day to report having issues, I immediately authorized him to bring you a loaner car and bring your vehicle back to our service facility to have it diagnosed and repaired. Additionally, I called you three times and left you three messages on your voicemail for you to call me back. I even included my cell phone number for you to contact me directly. As of today, you have never returned any of my calls.
You told Steve not to bring you a loaner car and not get your vehicle to bring it here for repair. Instead, you took your vehicle to the Genesis dealer in Sarasota. They currently have your car and did not provide you with a loaner vehicle. Additionally, they have the parts on order needed to repair your vehicle.
Please get in touch with me if you wish to discuss this review with me in person.
Sincerely,
George Tarr
General Manager
Crown Genesis
Mar 12, 2022 -
Mattcathmax responded
George first you said you left two messages on my voicemail but my voicemail was full and wasn’t taking any new messages never got any text messages either. Second on the loaner Steve told me he would have someone drive down ,I would have to drive them back and then back again to Sarasota.All this extra time and energy because the car wasn’t checked out completely.Third and most important the car was released with a manufacturing defect that could have ended in a serious accident.So I have a hard time giving a more favorable review to your dealership .Still waiting on my car going on a month haven’t driven it one full day yet. No one has called to see how I am making out .My voicemail has been working fine for the past two weeks so I haven’t missed any calls..I feel that all that counts is what kind of review you get.
Mar 18, 2022 -
Crown Hyundai responded
Mr. Costello,
We are here to help you any way we can. At this point your Genesis is at another Genesis dealer in another city and any experience you’re having is not within our control as a result. I have called you, in fact I did leave three messages the very first day you were having problems.
All three messages were properly recorded on your voice mail and I even left you my personal cell phone to contact me directly. Since that day I have left you three more messages and left you my cell phone number as well, including one yesterday 3/18/2022 at 12:40 pm.
You have not returned my calls, perhaps there is some issue with your voice mail but it wasn’t apparent to me as I was able to leave you voice mails. I would appreciate it if you would call me back (727) 528-1225, extension 1110 and also please acknowledge that we have been trying to communicate with you and help.
Sincerely,
George Tarr
General Manager
Crown Genesis
Mar 18, 2022 -
Mattcathmax responded
Mr Tarr
I have left 6-7 messages over the past two weeks asking you to call me back.I understand you were away as was I but I still found time to call and discuss the issues with my car.
Yes my car is at another dealership that’s because there was a brake fluid leak on the manufactures side.I was told
by the Genesis app to get the car to the nearest dealership asap.which just happened to be Gettel Sarasota.Today the car will be there a month and I’m still not sure when I wii get it back.Since then I have received two more surveys concerning my experience with Crown Hyundai.I have been reluctant to fill them out until I spoke to you.I have called twice today and still yet no reply.I will wait untilMonday at that point I will fill them out according to what my experience has been dealing with Crown.I hope to hear from you before then.
Sincerely
Matt Costello
Mar 21, 2022 -
Crown Hyundai responded
Mr. Costello,
Thank you but I returned early last week and have been calling you since. I don’t understand why you don’t acknowledge my calls to you. Friday for example I left you six voice mails on your cell ending in 1234, am I calling the wrong number? I have left you my personal cell phone a few times which is the fastest way to reach me. I have yet to receive a call back on my cell phone and I’ve returned every call you’ve left me, which I acknowledge.
Again, we are sorry you’ve had any issue with your Genesis and I am here to help.
Sincerely, GR Tarr
General Manager
Mar 21, 2022 -
Mattcathmax responded
Mr Tarr I have gotten 0 messages from youI I am the one leaving messages on your machine and even with one of your secretaries to be sure you received it I have gotten no text messages or voicemails .I Truely believe you are trying to avoid talking to me for whatever reason I’m not sure.I have spoken to the Genesis case manager many times and the service department at Gettel..Never once have you left a voicemail for me .This silly game you are playing about reaching out to me is total xx. You Can be sure both Hyundai and Genesis will hear more from me reguarding this matter.
Matt Costello
Mar 25, 2022 -
Crown Hyundai responded
Mr. Costello,
I’m pleased we’ve figured out the disconnect with our communication and that we are working on getting things resolved for you.
George Tarr, General Manager
Mar 25, 2022 -
Mattcathmax responded
Mr Tarr iI will be calling you after I get my car hopefully this weekend.Thirty three days since I picked it up at Crown.
Mar 30, 2022 -
Mattcathmax responded
Dear Mr. Tarr:
After our conversation this morning, I wanted to get one thing straight. I was not trying to work out some sort of deal between us regarding my reimbursement for better reviews, as you insinuated. The reimbursement I was looking for was an extension of my warranty from 5 to 7 years for the bumper-to-bumper. I think that was fair considering my car was bone dry of brake fluid when I brought it into Gettel Hyundai Sarasota, as described by the service agent at Gettel dealership. The possibility of further damage to the car because of the break line leak is unknown. You claim to have no responsibility for this issue and that the vehicle was thoroughly checked out before it was released. Well, I feel otherwise, that your dealership does bare responsibility. I was driving a car that was leaking break fluid from a manufacturing defect. This leak started as soon as I picked the car up and probably well before to be that bone dry in 48 hours. Twenty four of which was a Sunday and I didn’t drive it and couldn’t take it in to the dealership. I was willing to take responsibility for the miscommunication we had because of a phone problem on my side. The fact that you didn’t see or feel any responsibility now leads me to take further action. Yes I would have changed my review based on the fact that you, as a General Manager, understood and showed some empathy toward a customer who drove a dangerous car off your lot, had to wait 32 days to have the problem fixed, had difficulty corresponding with you for four weeks. My phone was an issue, but you could have sent me texts or emails when you realized I had called so often and wasn’t responding to your return calls. The picture I have now of this dealership is out the door and forgotten. Extending my warranty 2 years would have been the right thing to do and it would have shown me there was a true concern on your part for my troubles. Yes I would have changed my review, not because of the compensation, but because it would have shown you understood the troubles I’ve encountered. That’s what a good General Manager would have done.
Apr 06, 2022 -
Crown Hyundai responded
Mr. Costello,
Thank you again for taking the time to discuss this matter with me and then Joe Lamphier and as we said we certainly understand how you felt to have any issues with your new Genesis. As we expressed on our call we are here for you if you need anything so please don’t hesitate to call. Again, thank you ,
Sincerely,
G R Tarr
General Manager
Worked with Steve Bednar and his team to purchase our new
GV70 Genesis. We ordered the car from the factory and Steve kept in communication on the status over the few months it was being built. Steve was v
GV70 Genesis. We ordered the car from the factory and Steve kept in communication on the status over the few months it was being built. Steve was very helpful and provided great service. We highly recommend working with Steve.
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by Don
Feb 23, 2022 -
Crown Hyundai responded
Don,
Congratulations on your new vehicle! Steve will be honored to know that you greatly appreciated his assistance with your special purchase and that he earned your kind recommendation! Thank you so much for your positive review. We wish you the safest of travels in your new ride!
They were the sweetest most understanding dealership
you'll ever run into. With having a 2 month old and a car that constantly stalled when you hit the breaks on top of having bad credit and just starti
you'll ever run into. With having a 2 month old and a car that constantly stalled when you hit the breaks on top of having bad credit and just starting to work due to maternity leave they really helped my situation thanks so much to Carter Burton, Josh Saltz, and John DuBose I have a reliable and safe car not just for me but my son as well. They did everything the possibly could for my situation and in my opinion probably isn't worth the pay but their hearts were definitely there. I appreciate everything they've done for me and I will continue to buy and recommend this dealership as long as they work there!🙂
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by Juanitaknecht
Feb 11, 2022 -
Crown Hyundai responded
Juanita,
Thank you for taking the time to leave us this positive review and recommendation! We are happy to hear that Carter, Josh, and John provided you with the quality service that you so much deserve and met your automotive needs. Yours and your family's safety are our utmost priorities. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!
Steve Bednar is the best and most phenomenal salesman I
have every purchased a motor vehicle from. He is the definition of professionalism. His name should be placed in the dictionary when defining profe
have every purchased a motor vehicle from. He is the definition of professionalism. His name should be placed in the dictionary when defining professionalism. He has been in the business many years and knows how to treat a customer. His knowledge about the Hyundai Kona is incredible. The deal was made over the phone, and the value of my trade in, which was figured on an internet site, was accepted without even seeing the vehicle. Absolutely incredible! Because we were deciding on two vehicles, he let wife and I take all the time so that we could determine what what we wanted. No pressure whatsoever. He was the most patient man I have ever worked with and made the experience wonderful and top notch. Even though we were there a long time, it was an all-around great buying experience. And in the end, he explained every little detail of the car, and I learned things that I really didn't know about the vehicle, even though I previously owned a Kona. So, if you are looking or a car in these tough times, Steve Bednar and the rest of the staff at Crown will treat you fairly, with respect, and make the transaction effortless and seem less. As far as I am concerned, and I have visited other dealerships, don't even bother with them. Just go to Crown Hyundai and see Steve. That's all you need to do to get the best deal! Case closed.
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by Ken Rodman
Feb 03, 2022 -
Crown Hyundai responded
Ken,
Thank you so much for your amazing review! Providing a top-notch experience is always our goal, and we are overjoyed that Steve's efforts met your satisfaction! He will be honored to know that you deeply valued his assistance with your special purchase. We wish you and your wife the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!
I have purchased 2 cars, and leased 3 from Crown and will
continue to come back. They are a great dealership, from the sales staff to the service department. Just leased my latest, a 2022 Kona SE, Dec 31st,
continue to come back. They are a great dealership, from the sales staff to the service department. Just leased my latest, a 2022 Kona SE, Dec 31st, from Steve Bednar. Steve is just awesome - I always work with him and will continue to do so.
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by cphoebus
Other Employees Tagged:
Kyle Tyzio
Jan 04, 2022 -
Crown Hyundai responded
Thank you so much for your excellent review! We are honored by your continued business, and we are thrilled that Steve consistently provides you with the quality service that you so much deserve! He will be delighted to know how confident you are in his efforts. Congratulations on your new vehicle!
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