Stephen Smith | Page 2

Best experience! Steven and Luke did an excellent job! Back into the TOYOTA FAMILY AGAIN! Steven and Luke did an excellent job! Back into the TOYOTA FAMILY AGAIN! More

by RALEYPAT28 Verified Customer Verified Customer

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Felt like a dime a dozen. I didn’t buy an expensive car, so I was given mediocre service. I didn’t buy an expensive car, so I was given mediocre service. More

by STACYSALAS01 Verified Customer Verified Customer

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Really happy with our car, but the service was subpar. Poor communication when my car was ready to be picked up. Had to eventually just show up at the dealership rather than playing phone tag for 2 days. Poor communication when my car was ready to be picked up. Had to eventually just show up at the dealership rather than playing phone tag for 2 days. Waited for 1 hour just to be given the keys. More

by KYLEE_SHEA22 Verified Customer Verified Customer

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Excellent service provided by Stephen Smith. He kept us informed constantly regarding our 2023 4Runner. He kept us informed constantly regarding our 2023 4Runner. More

by SHARONMCK59 Verified Customer Verified Customer

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Great staff, went above and beyond to get me into my new vehicle. I am so happy with my purchase. vehicle. I am so happy with my purchase. More

by RMTORRES23 Verified Customer Verified Customer

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Not the best. With prior notice to both the sales rep and the manager, that I would be purchasing the car and coming in on an agreed upon time, the car I bought wa With prior notice to both the sales rep and the manager, that I would be purchasing the car and coming in on an agreed upon time, the car I bought wasn't cleaned, didn't have a full tank of gas in it, was missing floor mats and I was basically just told you're SOL. I wouldn't buy from this dealer again. Their sole goal here it seemed like was to get me out of the door and that's the standard icky feeling consumers get from dealerships. This dealership is clearly set on making a profit by cutting corners to save a few bucks. What a bummer. More

by lebanesesurfer Verified Customer Verified Customer

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Overall, not super happy with Corwin Toyota Sales. I gave the Dealership a 5 star review on Google, but can easily take that back. Although I am a man of my word, I gave the review per thanks to JR a I gave the Dealership a 5 star review on Google, but can easily take that back. Although I am a man of my word, I gave the review per thanks to JR and the GM Curtis. They were able to remove some add-on that my sale rep Stephen Smith said it was mandatory. Here's the Negatives: 1. Sales Rep was unresponsive when I called and left a message, or text their dealer number. 2. Sales Rep rushed through everything. Did not provide proper documentation requested at the time of meeting. I requested OTD pricing with Taxes and fees and it was never provided. 3. Car was allocated and was not notified til 10 days after, but I found out because I called multiple times, and eventually requested for a manager for updates. That's when I found out my car was allocated. 4. I got a build without my requested package and Sales Rep insisted I pay more than my original quoted price. After a long talk, I got the Sales Rep to relook at the paper work and dropped the price. I added on the hitch/wiring harness. OEM All Weather floor liners, and requested for Heated seats too. I didn't realize they went to a 3rd party for Heated seats. I would have been nice to know because I'm pretty sure the dealership marked up this pricing. 5. Additional Dealership Add ons - Sale Rep said Pulse Braking and Data Dot was mandatory adds and I could not remove it. Found out all the add on are "Voluntary" in their contract and of course this was the last paperwork I signed with Financing. Luckily I reviewed all my paperwork at home after signing before picking up my car. Sales Rep and Financing guy wanted me to sign all paperwork before going through the checklist. I was happy to sign, but requested that everything needs to be run thru again before leaving the dealership with the vehicle. 6. Day of pick up, Sales Rep just wanted me out the door without running through the check list, without going through the App. And I had to insist on running through the check list. 7. Paperwork said car would be detailed. Found bird poop on the windshield. Found dirt and water stains all over the car. I even have photos for proof. He did a quick clean but at this point I was already irritated. 8. Talked to the GM and was able to get the Pulse and Data Dot removed. Curtis was extremely nice and so was JR. We connected and I told them these items were not beneficial for me and I did not need them, nor did I want to pay for them. J.R. removed them off the contract and they had their Service dept. remove the PULSE. I told them I would give a 5 star review. 9. I usually manage my owns car maintenance, so I was at the Parts and Accs. Dept buying OEM Oil Filters and Oil. When I walked by the Sales Rep. I noticed him and 2 others gossiping about me. Sorry this is unprofessional. They should have waited til I was out of the building. 11. I'm loyal to Toyota and their cars. But I will not be loyal to this dealership. I requested for transparency and all I got was dishonest sales people. More

by KENNETH Verified Customer Verified Customer

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Walked in and receptionist was definitely overwhelmed. She couldn’t find a sales person so I found one on my own. Stephen was a good kid, fairly new so there was a learning curve but otherwise a great guy She couldn’t find a sales person so I found one on my own. Stephen was a good kid, fairly new so there was a learning curve but otherwise a great guy. Finance was quick and easy (paid cash). They are true to their word and I respect that. More

by JOSHUAMORRISON88 Verified Customer Verified Customer

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It was a mistake buying there, I would never do it again. They are a bunch of liers. they told me to get an uber from the airport to the dealer and that they were going to reimburse the money, but never did, They are a bunch of liers. they told me to get an uber from the airport to the dealer and that they were going to reimburse the money, but never did,. I could go on and on because that wasn't the only thing. So I would not recommend this place, not at all. More

by JOSEAREZ22 Verified Customer Verified Customer

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Cameron Nessel and Stephen Smith both helped me out. Great experience overall with these two gentlemen. Appreciate Cameron's help with getting a truck at a price that worked for me. He kept me updated a Great experience overall with these two gentlemen. Appreciate Cameron's help with getting a truck at a price that worked for me. He kept me updated along the whole process. Stephen took over to finalize the deal. No miscommunications between the two, which I appreciated. Buttery smooth process. More

by GIOAVILA80 Verified Customer Verified Customer

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