Stephen Prentice
Stephen Prentice at Jerry's Chevrolet
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Stephen Prentice | Page 2

Service Advisor

Jerry's Chevrolet

1940 E. Joppa Rd.
Baltimore, MD 21234

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4.3
24 Reviews
4.3

24 Reviews

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24 Reviews of Stephen Prentice

February 22, 2023

Dealership Rating
Employee Rating

I'm happy with the service that the mechanic did happy with the service Representative More

by margo4540
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 23, 2023

Jerry's Chevrolet responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s!

February 02, 2023

Dealership Rating
Employee Rating

I waited about two hours for a headlight bulb change. I was not pleased with it. More

by MSHOLLYDENNIS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2023

Jerry's Chevrolet responded

Thank you for taking the time to provide your feedback on your experience. We apologize for the wait time on your service and will strive harder to provide a better experience. We have brought this to our management team's attention.

January 19, 2023

Dealership Rating
Employee Rating

Quiet waiting area and Steve went the extra mile to offer me extra services. All employees were helpful, knowledgeable and friendly! Thank you! More

by Wmiller1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Bolden

Jan 19, 2023

Jerry's Chevrolet responded

We appreciate the positive words about our staff! Thank you for choosing Jerry's!

January 09, 2023

Dealership Rating
Employee Rating

The Whole team including mechanics down too house keeping work so hard to take care of everyone they work together and treat me like family 99.9% to 100% no questions asked they are the best. Even the front More

by bigtay64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 09, 2023

bigtay64 responded

You guys are the best no matter how many times they always take good care of me.

December 06, 2022

Dealership Rating
Employee Rating

Excellent Service. Time promise time completed will be back and tell a friend also enjoyed the hospitality More

by Cbest1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2022

Jerry's Chevrolet responded

It’s our pleasure to serve you. Thank you for choosing Jerry’s!

November 27, 2022

Dealership Rating
Employee Rating

Do they not check your tire pressure while completing a 30 K mi. Maintenance? My PSI reading was at 17 when I hit the expressway to go to work this evening. AFTER having my tires checked and being quotes a More

by tinadubose1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Wingerd

Nov 27, 2022

Jerry's Chevrolet responded

Thank you for providing the feedback on your experience with us. We have brought this concern to the attention of the management team. If you have any time through this week that you are passing by, we would be more than happy to take your vehicle back to adjust the tire pressure in all 4 tires. If you would like to set this up please feel to email our service manager Wendy Hawkins at whawkins@jerrysautogroup.com or give us a call at 410-661-9100. Thank you for still providing us with a 5-star rating and we will always be here to serve you!

November 15, 2022

Dealership Rating
Employee Rating

Very happy with the staff and the completion of the job. Would like to had my truck washed but I understand. More

by Ejohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Bolden

Nov 15, 2022

Jerry's Chevrolet responded

We love to hear how wonderful your experience was with our Jerry's Team! Thank you for choosing Jerry's!

November 04, 2022

Dealership Rating
Employee Rating

Jerrys chevy and wendy and brenan and stephen are the best seevice i ever received at the best prices and work , recommend use jerrys for all service work for the best pricing and service work More

by mnrb9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 06, 2022

Jerry's Chevrolet responded

Thank you so much for taking the time to leave us such a stellar review!

September 15, 2022

Dealership Rating
Employee Rating

My service the last time was more better ; only thing wasI don’t received any phone call when my car was ready. More

by paopao597
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 16, 2022

Jerry's Chevrolet responded

Thank you for taking the time to leave us a review. We are very sorry that you did not receive above and beyond service this time around. We have put your review to the attention of the Service Manager and will continue to work harder to provide a better experience next time.

September 10, 2022

Dealership Rating
Employee Rating

Great service as usual. Polite and courteous is the norm there. They really go above and beyond for their customers. More

by sfbarnes2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hope Turner, Heather Wingerd

Sep 12, 2022

Jerry's Chevrolet responded

Thank you for leaving a positive review of our staff!

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