Stephen LaBelle

I decided to leave this dealership with my refund on January 16, 2024. My recent comment was removed because I revealed what the general manager of Casey Honda in Newport News said to me during a short January 16, 2024. My recent comment was removed because I revealed what the general manager of Casey Honda in Newport News said to me during a short meeting. Let's just say there is a reason why this dealership hasn't received a customer satisfaction award since 2018. I am not able to give the whole story because my review will be removed again, but it is incredibly important for the public to know that there are other dealerships in the area that will be respectful and professional when interacting with customers. If you have to go to this dealership (due to its close proximity to Williamsburg), I do highly recommend that you do your homework and research and to be very careful. Never sacrifice your respect for a car deal. You, as the customer, should be treated with respect from everyone including the sales managers and the general manger. NO MATTER WHAT! More

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I recently acquired my second Accord. I sold my Accord in July and purchased another vehicle (not a Honda). I wasn't thrilled, and five months later, I found myself looking at Accords. I contacted Casey beca July and purchased another vehicle (not a Honda). I wasn't thrilled, and five months later, I found myself looking at Accords. I contacted Casey because, while I did not purchase my first car from them, my sister did and raved about their service. She was correct; I experienced excellent customer service while my vehicle was being serviced. As a result, I decided to contact them and inquire about the cost of an Accord. I quickly noticed they were one of the few dealerships pricing the manufacturer's suggested retail price, unlike many of their competitors. As a result, I decided to visit the store. There I met Asli I., and it was incredible! She is intelligent, pleasant, and one of the most amazing persons you will ever meet. Stephen L. eventually joined the conversation, and the three of us accomplished a lot. There was no need for haggle; they instantly offered me the greatest deal on the 2022 Hybrid Accord. Casey is personable, honest, and genuinely cares about their clients. When in the market for a new Honda or a used vehicle of any type, do yourself a favor and visit Casey and ask for Asli or Stephen. More

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Excellent purchase experience The sales team at Casey Honda was friendly, efficient and eager to assist me in getting the best price anywhere in the area on my new Honda. They comm The sales team at Casey Honda was friendly, efficient and eager to assist me in getting the best price anywhere in the area on my new Honda. They communicated openly and honestly, and both product and price discussions were useful and accurate. In view of the COVID-19 pandemic, all negotiating was completed online. The vehicle was excellently prepped and ready when I arrived, and I was given a reasonable amount of instruction regarding my new vehicle. Some employees at the dealership maintained proper social distancing and were observed wearing PPE in accordance with CDC recommendations, while others seemed much less concerned. I feel there is room for improvement in this area for the overall safety of customers and Casey Honda employees, given the ongoing risk for asymptomatic transmission of the coronavirus. More

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Yesterday, I stopped by your facility with the intention of purchasing a car. One of the salesman, John Schuszler, met us outside and immediately begin assisting us. He listened to our requests and helped i of purchasing a car. One of the salesman, John Schuszler, met us outside and immediately begin assisting us. He listened to our requests and helped in the best way he could. When I told him that I would like to explore other options but intended to return, he offered to give me a business card and told me he could continue researching. We walked back inside the building. He left and returned to his desk with a sales manager, Stephen LaBelle, who tried to help me in the process. Even though I repeatedly told him that I wanted to explore other options, he tried to keep me there. I realize that he was trying to understand what I was looking and trying to help, but as the conversation intensified, his tone became very condescending and impersonal. It made me feel very uncomfortable. It seemed like he was there not to form relationship but simply just to sell me a car. It was very unprofessional and inconsiderate. If I need another car, I will not be returning to your facility and will not recommend others purchasing a car from you as well. I would suggest reviewing with your staff how to form relationships with customers before convincing them to buy a car. More

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Great Experience I would like to thank Howard Lightfoot, Sales Consultant and Stephen Labelle, Sales Manager for their excellent service with getting my son-in-law int I would like to thank Howard Lightfoot, Sales Consultant and Stephen Labelle, Sales Manager for their excellent service with getting my son-in-law into a great car. They showed us how compassinate they are and made us feel very special. I recommend everyone go there and ask for Howard Lightfoot and let him take it from there. More

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I was helped by the best Joe did everything he could to help me get the car I have always wanted. There was a lot of loop holes he had to jump through to get me a car with all Joe did everything he could to help me get the car I have always wanted. There was a lot of loop holes he had to jump through to get me a car with all I wanted and at a very reasonable monthly payment. He made it happen! He was very informative, never made me feel pushed or pressured, always understood when I said ‘No’ and most importantly he cared about my wants and needs as a consumer. He took so much time that he didn’t have to just to show and educate me on EVERY function of my car on the inside and how and where to set things up. Not only did Joe exceed my expectations but so did Stephan and Derek. Again, never pushy and very patient. They made me feel like the ball eas always in my court and they were there to help get me my wants and needs as much as possible with keeping my payment exactly where I needed it. Derek is very helpful in the finance department, down to earth and overall just wants you to make sure you get the best bang for your buck when it comes to an insurance/warranty on your vehicle. More

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Ahh-mazing! You can’t go wrong with this dealership. Everyone was pleasant and efficient. We used to own Toyota’s but now we are officially Honda owners and will You can’t go wrong with this dealership. Everyone was pleasant and efficient. We used to own Toyota’s but now we are officially Honda owners and will never go back. Exceeds all expectations! More

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My SUV purchase experience I had no intention of buying a vehicle this week. Stopped by this dealership just to get an idea of what I was thinking about "eventually" getting, I had no intention of buying a vehicle this week. Stopped by this dealership just to get an idea of what I was thinking about "eventually" getting, maybe. Arya saw me drifting around the lot and showed me a HR-V that I was looking at. He seemed to know these SUVs inside and out! I say that because in his profile it was mentioned he has been in this line of work only 4 years. What a shock. You'd never think that with all he knew about the vehicles there! He actually listened to the things I wanted and didn't want and was not pushy at all. I did agree to think about it and return to test drive the HR-V again. When I arrived, he said he "knew" what I wanted and what we had looked at before was not "it". He introduced me to a CR-V - a little larger than I was looking at ... but it turned out that it was "it". He even went above and beyond, to replace the SUV I was going to leave with because he discovered a scratch... Everyone there was very friendly, and patient - which was another factor in my decision to revisit the dealership. Happy with my SUV ! More

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New car purchase. When we came to the dealership we didn’t know what to expect. Arya greeted us in the showroom and went over different SUVs at Honda. He is very knowle When we came to the dealership we didn’t know what to expect. Arya greeted us in the showroom and went over different SUVs at Honda. He is very knowledgeable about the cars made by Honda . He was very patient and extremely helpful in making our decision to buy our CRV. Very pleased with our decision. More

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Top notch customer service Arya, Stephen and Ryan have made the car buying experience easy. I am impressed with Casey's overall customer service, every employee was extremely k Arya, Stephen and Ryan have made the car buying experience easy. I am impressed with Casey's overall customer service, every employee was extremely kind. Their warranty is the perfect peace of mind for any family. Thank you Casey Honda! More

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