Stephen Kroes | Page 9

Friendly, Straightforward Car Buying Experience While I usually look forward to buying a car or truck with the same enthusiasm as a root canal, I had a friendly, relaxing new car experience with Ste While I usually look forward to buying a car or truck with the same enthusiasm as a root canal, I had a friendly, relaxing new car experience with Stephen Kroes. I am almost 60 years old and have bought a lot of vehicles. I have even sold cars. Stephen was very upfront with pricing and discounts, gave me all the information I needed, and I never felt that anything was hidden or that I was being tricked. My family ended up with a really nice car (Crosstrek) at a competitive price! In addition to Stephen, we were very well greeted and treated by everyone we talked to at this dealership, from the exceptionally sweet receptionist to the managers. More

by David82 Verified Customer Verified Customer

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Excellent auto purchase experience Hands down the best customer service and buying experience. Everyone I met and interacted with at the dealer was helpful, friendly, and professional. Hands down the best customer service and buying experience. Everyone I met and interacted with at the dealer was helpful, friendly, and professional. The trade in process was smooth and to my surprise quicker than expected. Overall, everyone exceeded my expectations and I am going to refer my friends and family. If you are looking for a Subaru dealership in the DFW area, I highly recommend Dustin and Stephen in Grapevine. More

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As good as dropping $30k gets! Started shopping online, then followed up via email, and finally in-person. I appreciated the available but not-pushy sales approach. I appreciated th Started shopping online, then followed up via email, and finally in-person. I appreciated the available but not-pushy sales approach. I appreciated the sales associate's willingness to help me build what I wanted, getting me exactly what I wanted at a manageable price. More

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New Purchase Stephen Kroes was our sales associate and was a pleasure to work with. He helped make our buying experience pleasurable. I would recommend Stephen to Stephen Kroes was our sales associate and was a pleasure to work with. He helped make our buying experience pleasurable. I would recommend Stephen to anyone interested in purchasing the Subaru brand. More

by crcrum Verified Customer Verified Customer

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As good as car buying gets! This was a great experience in car buying! The vehicle (with options) my wife wanted couldn’t be found locally so they searched the state of Texas an This was a great experience in car buying! The vehicle (with options) my wife wanted couldn’t be found locally so they searched the state of Texas and had to go to Oklahoma City and found one with the next highest option package for the same price. They bent over backwards to make sure we got what we needed. More

by jbrown Verified Customer Verified Customer

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The Subaru Forester I bought meets/exceeds expectations My salesperson @ Five Star Subaru ( Stephen Kroes ) was friendly, knowledgeable & most of all patient with me throughout the purchasing process. In ad My salesperson @ Five Star Subaru ( Stephen Kroes ) was friendly, knowledgeable & most of all patient with me throughout the purchasing process. In addition all of the people at Five Star who were involved in my transaction were great. I had not intended to buy on my first day of looking for a new vehicle, but I felt so assured that I was in the right place with the right people that I decided I did not need to look elsewhere. More

by MSColley Verified Customer Verified Customer

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Great Experience Buying CPO 2018 Forester XT Touring Stephen Kroes responded to my internet inquiry and answered all of my questions. When I arrived at the dealership, he showed me the car and had my tr Stephen Kroes responded to my internet inquiry and answered all of my questions. When I arrived at the dealership, he showed me the car and had my trade-in evaluated. The first price he showed me was the total out-the-door price. There was no pressure, no gimmicks, no last minute surprises. My research indicated that was a fair price so there was no haggling to do. Stephen had one accessory added to the vehicle while we were completing the paperwork. Bentley in Finance was just as great. He explained the Subaru (not 3rd party) extended warranty options and didn't pressure me at all. He made me a great offer on the plan that I wanted. He was a great guy to work with. I am 72 years old, so I have purchased a few cars. This was the best car buying experience that I have had. More

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So good with this "low tech" person Stephen was so kind and really helpful. If I didn't understand something he would not just repeat the same information but he would approach it from Stephen was so kind and really helpful. If I didn't understand something he would not just repeat the same information but he would approach it from a different directions until I understood. He was very knowledgeable. More

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Low Pressure, Good Value, Very Accomodating I live in California and bought a CrossTrek with a lot of options from Subaru of Grapevine. They did a fantastic job of working with me, giving me a g I live in California and bought a CrossTrek with a lot of options from Subaru of Grapevine. They did a fantastic job of working with me, giving me a good deal, and being up front about any issues. I appreciated the low pressure environment and their willingness to conduct the vast majority of the communication through email. Stephen Kroes in particular was fantastic. More

by atd616 Verified Customer Verified Customer

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A really good and pleasant experience The salesman was professional yet personable. He was a good listener and had excellent communication skills, This was an enjoyable experience because The salesman was professional yet personable. He was a good listener and had excellent communication skills, This was an enjoyable experience because we addressed the business at hand and laughed a lot during the process. More

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